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← RingCentral Ideas

Settings and activity

30 results found

  1. Allow "Call Queue" numbers to be enforced in Caller ID Restriction settings

    25 votes

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mikee Cepeda supported this idea  · 

  2. Ability to configure the AI Receptionist (AIR) to provide exact responses based on FAQs.

    11 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Admin →
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    Mikee Cepeda supported this idea  · 

  3. Would like to have a workflow rule to be triggered when a caller hangs up while in an IVR Menu

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mikee Cepeda supported this idea  · 

  4. Turning Missed Calls Into Contacts Automatically

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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    Mikee Cepeda supported this idea  · 

  5. transfer call indicator

    10 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Mikee Cepeda supported this idea  · 

  6. caller place on hold for atleast 30 secsthe caller gets automatically routed to main line

    3 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mikee Cepeda shared this idea  · 

  7. Add "order status" in phone system

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Admin →
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    Mikee Cepeda supported this idea  · 

  8. Enable AI transcription on Desk phone

    289 votes

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    Planned  ·  82 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Mikee Cepeda commented  · 

    Customer wanted to have a AI notes on the Desk phone if possible

    Mikee Cepeda supported this idea  · 

  9. View/Access SMS of all other user extension using admin portal

    32 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mikee Cepeda supported this idea  · 

  10. MASS TEXTING USING RINGCENTRAL APP

    10 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Mikee Cepeda supported this idea  · 
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