Allow "Call Queue" numbers to be enforced in Caller ID Restriction settings
The Problem: Currently, admins cannot restrict users to using only Call Queue numbers as their outbound ID. We have specific teams (Sales, Support) that must present the Call Queue number when calling out so that customers return the call to the correct department.
The Solution: Please add an option under the Caller ID Restriction settings to allow/enforce "Call Queue" numbers as the Outbound Caller ID.
Impact:
Better Customer Experience: Customers calling back will reach the team, not a specific agent who might be offline.
Compliance: Ensures agents aren't accidentally displaying direct lines or the wrong main company number.
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