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Settings and activity

6 results found

  1. Enable AI transcription on Desk phone

    253 votes

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    Planned  ·  70 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Matt supported this idea  · 

  2. increase maximum wait time in queue to 30 minutes

    20 votes

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    New  ·  17 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Matt supported this idea  · 

  3. Option to display original callers name on AI transcription during transferred call.

    107 votes

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    New  ·  17 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Matt supported this idea  · 

  4. Allow Administrator to disable "Auto-answer call" feature

    112 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Matt supported this idea  · 

  5. Resize MMS pictures to fit within 1.4mb limits

    31 votes

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    Under Review  ·  16 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Matt commented  · 

    When a user attempts to send an attachment (photo, video, or document) that surpasses a predefined limit—for example, 1–2 MB—the RingCentral app would automatically compress the file before sending, or give the option to the user - "In order to send this attachment, please compress. Small, Medium, and Large compression". The user could optionally be notified that compression occurred, but the process should remain seamless and require no extra steps.

    How It Would Function

    The user adds an attachment to an SMS/MMS.

    The system detects file size.

    If the file is above the configured threshold, RingCentral automatically compresses it to meet carrier requirements.

    The message is then sent as a standard MMS without failing, bouncing back, or delivering inconsistently.

    Optionally, admins could set global compression rules within the RingCentral admin portal to ensure consistent behavior across all users.

    Matt supported this idea  · 

  6. Support for SSO across multiple Entra ID tenants.

    126 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Matt supported this idea  ·