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The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌
This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.
Learn more here:
Managing greetings, wait messages, and music settings for call queues.
Jim
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This is a must - we've had to manually add over 1400 contacts! As we bring more clients and internal teams onto the platform will be adding more and this function should be a standard option.