← RingCentral Ideas

Settings and activity

17 results found

  1. RingCX bulk upload on phonebook

    9 votes
    New  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jim commented  · 

    This is a must - we've had to manually add over 1400 contacts! As we bring more clients and internal teams onto the platform will be adding more and this function should be a standard option.

    Jim supported this idea  · 

  2. Global Variables or Switch statements that can be called by script objects across multiple call flows.

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jim shared this idea  · 

  3. Being able to change an agents status through the Real Time Dashboard

    19 votes
    Implemented  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jim supported this idea  · 

  4. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

    55 votes
    6 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Jim supported this idea  · 

  5. Sync RingCentral Desktop Application With RingCX

    213 votes
    Under Review  ·  15 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jim supported this idea  · 

  6. Phonebook Creation and Visibility

    8 votes
    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Jim supported this idea  · 

  7. Sync between Cost Centers and Sites

    18 votes
    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jim supported this idea  · 

  8. Add the ability to push custom rules for Call Queues to the call Queues template

    22 votes
    2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Jim supported this idea  · 

  9. Ability for super admin to turn off settings on the RingCentral phone app., especially turning off the ads Ringcentral phone product alerts

    14 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jim supported this idea  · 

  10. Disable all call forwarding in user extension

    8 votes
    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jim supported this idea  · 

  11. Copy IVR Menu

    7 votes
    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jim supported this idea  · 

  12. Porting Open Drafts

    8 votes
    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jim supported this idea  · 

  13. Notification when call ends.

    15 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Jim supported this idea  · 

  14. Inqueue Callback: Changing Number Confirmation Prompt

    36 votes
    New  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Jim supported this idea  · 

  15. Longer ring time for deskphone/softphone

    22 votes
    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Jim supported this idea  · 

  16. Group > Call Queues > Overflow Group - Ring Simultaneously

    23 votes
    New  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Jim supported this idea  · 

  17. Position in Queue, Estimated wait time, and Call queue caller call back feature

    214 votes
    Future Consideration  ·  36 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Jim supported this idea  ·