Settings and activity

17 results found

1. RingCX bulk upload on phonebook

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   Under Review  ·  3 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Jim commented  ·  May 1, 2025  ·  Edit…  ·  Delete…

   This is a must - we've had to manually add over 1400 contacts! As we bring more clients and internal teams onto the platform will be adding more and this function should be a standard option.

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   Jim supported this idea  ·  May 1, 2025

2. Global Variables or Switch statements that can be called by script objects across multiple call flows.

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jim shared this idea  ·  Jan 6, 2025

3. Being able to change an agents status through the Real Time Dashboard

   19 votes

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   Implemented  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Jim supported this idea  ·  Jan 6, 2025

4. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

   58 votes

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   6 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Jim supported this idea  ·  Jan 6, 2025

5. Sync RingCentral Desktop Application With RingCX

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   Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jim supported this idea  ·  Jan 6, 2025

6. Phonebook Creation and Visibility

   9 votes

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Jim supported this idea  ·  Jan 6, 2025

7. Sync between Cost Centers and Sites

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   18 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jim supported this idea  ·  Jan 6, 2025

8. Add the ability to push custom rules for Call Queues to the call Queues template

   22 votes

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   2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Jim supported this idea  ·  Jan 6, 2025

9. Ability for super admin to turn off settings on the RingCentral phone app., especially turning off the ads Ringcentral phone product alerts

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jim supported this idea  ·  Jan 6, 2025

10. Disable all call forwarding in user extension

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jim supported this idea  ·  Jan 6, 2025

11. Copy IVR Menu

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jim supported this idea  ·  Jan 6, 2025

12. Porting Open Drafts

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jim supported this idea  ·  Jan 6, 2025

13. Notification when call ends.

    16 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Jim supported this idea  ·  Jan 6, 2025

14. Inqueue Callback: Changing Number Confirmation Prompt

    37 votes

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    New  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Jim supported this idea  ·  Jan 6, 2025

15. Longer ring time for deskphone/softphone

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    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Jim supported this idea  ·  Jan 6, 2025

16. Group > Call Queues > Overflow Group - Ring Simultaneously

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    New  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Jim supported this idea  ·  Jan 6, 2025

17. Position in Queue, Estimated wait time, and Call queue caller call back feature

    225 votes

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    38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

    
    

    This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

    
    

    Learn more here:

    Managing greetings, wait messages, and music settings for call queues.

    Jim supported this idea  ·  Jan 6, 2025