Settings and activity

128 results found

1. Disable dial pad pop out

   31 votes

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   New  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   7549 Rodney supported this idea  ·  Oct 21, 2025

2. Text Rules

   5 votes

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   2 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   7549 Rodney supported this idea  ·  Oct 20, 2025

3. Allow the ability to view calls waiting in call queue outside of Contact Center

   3 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   7549 Rodney supported this idea  ·  Oct 20, 2025

4. call back function in call queues for long waiting callers

   4 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   7549 Rodney supported this idea  ·  Oct 20, 2025

5. Automatic Name Retention for Numbers Converted to Contact Center

   8 votes

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   0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   7549 Rodney supported this idea  ·  Oct 20, 2025

6. IVR Transfer for Full Call Queues

   3 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   7549 Rodney supported this idea  ·  Oct 20, 2025

7. Display Caller ID Name On MAX Agent

   6 votes

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   New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   7549 Rodney supported this idea  ·  Oct 20, 2025

8. Admin Portal: "Automatic" or "Manual" desktop app update push for new releases

   9 votes

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   1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   7549 Rodney supported this idea  ·  Oct 20, 2025

9. Ability to Print Email Chain

   2 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   7549 Rodney supported this idea  ·  Oct 20, 2025

10. Automatically disconnect the RC App from Max Agent when call ends.

    3 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    7549 Rodney supported this idea  ·  Oct 20, 2025

11. Add ability to pull call waiting in queue

    22 votes

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    Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    7549 Rodney supported this idea  ·  Oct 20, 2025

12. Provide an API that reports on how many agents are available within a call queue.

    2 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    7549 Rodney supported this idea  ·  Oct 20, 2025

13. View DID number campaign attachments from Admin Portal

    6 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    7549 Rodney supported this idea  ·  Oct 20, 2025

14. Automatic Agent State As "Available" Upon Agent Login to Max

    5 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    7549 Rodney supported this idea  ·  Oct 20, 2025

15. Ring When Emails and Chats are Transferred

    2 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    7549 Rodney supported this idea  ·  Oct 20, 2025

16. Add Global Hotkeys

    2 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    7549 Rodney supported this idea  ·  Oct 20, 2025

17. Create Multiple Call Log Detail Settings

    5 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    7549 Rodney supported this idea  ·  Oct 20, 2025

18. display extension

    2 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    7549 Rodney supported this idea  ·  Oct 20, 2025

19. Creating Cases in RC that will go Directly to Incontact

    2 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    7549 Rodney supported this idea  ·  Oct 20, 2025

20. Allow 911 notifications to be tied to specific Call Queues or Sites\Markets\Regions

    19 votes

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    0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    7549 Rodney supported this idea  ·  Oct 20, 2025