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27 results found

  1. Allow ability to set specific hours for Holidays

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Eric shared this idea  · 

  2. User Extension Ability's to receive Fax using Play announcement Settings on missed Call

    15 votes

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    2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Eric commented  · 

    Yes! It makes zero sense that "Play announcement" should have an effect on receiving faxes in the RC app.

    Eric supported this idea  · 

  3. RingCX IVR press path report

    25 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Eric commented  · 

    This is a huge reporting piece missing in Ringcentral. Our organization previously had GoTo, which allowed us to view keypresses in call logs, and it's a big step backwards with Ringcentral not having this.

    Eric supported this idea  · 

  4. Configure Agent States to Be Queue Specific

    2 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Admin →
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  5. RCX | Exporting reports with OB caller ID

    3 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Admin →
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  6. Allowing to answer RC app calls with the shortcut key even if its outside the RC app

    8 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Eric supported this idea  · 

  7. Add Global Hotkeys

    2 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Eric shared this idea  · 
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