← RingCentral Ideas

Settings and activity

8 results found

  1. Ability to create groups that contain uploaded external shared contacts

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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    Matthew supported this idea  · 

  2. Last Name then First Name Layout in Contacts

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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    Matthew supported this idea  · 

  3. Be able to create customized folders for contacts

    9 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Contacts  ·  Admin →
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    Matthew commented  · 

    This could solve the problem with our external contacts list being combined with the company directory.
    Additionally, each division (folder) should be selectively visible at various levels - Global, Site/Company, Group.

    Matthew supported this idea  · 

  4. Display Corporate Directory as a List Instead of Having to Search

    6 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Matthew commented  · 

    So important. This saves 8 to 10 steps in accessing company directory.

    Matthew supported this idea  · 

  5. Random Starting Point for music on hold

    2 votes
    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Matthew shared this idea  · 

  6. External Number on Presence

    22 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Matthew commented  · 

    Use the External contacts - External ID as a speed bin (dialing shortcut). As long as the bin numbering does not overlap with the tenant's site/extension numbering scheme. Then all we need is a 'Speed Dial' button in a line appearance position so execution can be [Speed]#### and Send.

    Matthew supported this idea  · 

  7. Limited Extensions in Park Groups

    7 votes
    New  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Matthew commented  · 

    Presently the limited extension can place a call on global park from which the call can be retrieved by another phone, however requires a dialing code on the final destination phone to retrieve the call. The Park Group buttons are simply an automated shortcut for this feature. So, the limited extension is not in fact limiting the function of global park it is only limiting the convenience of having the feature available on a single button.

    Matthew supported this idea  · 

  8. Corporate Directory - External contacts

    19 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Matthew commented  · 

    Currently the External Shared contacts is blended with the corporate directory. This causes great confusion when we upload our vendor's speed dial list to the external directory feature. Even if we mis-label the contact name such as z_vendor [companyName] to push them all do the bottom of the list this is very sloppy. The external contacts either need a separate list if displayed on the web/desktop app or not displayed at all.
    Also, the external contacts list spreadsheet has a column for External ID. This seems like should be the speed bin number (shortcut to dial into the phone to outpulse the full contact's phone number) however doesn't seem to work or I haven't figured out how this function works in RS yet.

    Matthew supported this idea  ·