Central speed dial destinations
Central speed dial destinations where a list of external phone numbers and names to be maintained centrally in the UO.
22
votes
Peter
shared this idea
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Jerome
commented
We need functionality in the system similar to Shoretel/Mitel Connect's Route Point functionality. We used Shoretel route points as global speed dials. You selected an unused internal extension number (and we had plenty of them) and then provided it an external number to dial and connect to. This was useful as a speed dial, and also fucntioned well for blind transfers to some off system or off premisis resource (remote call center, contract call center, after hours contract support, etc).