Settings and activity
6 results found
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13 votes
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154 votes
Jazmine
supported this idea
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An error occurred while saving the comment Jazmine
commented
Hi @Cole, @OliverMark and @David, did this feature got implemented?
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253 votes
An error occurred while saving the comment Jazmine
commented
Is this enabled yet?
An error occurred while saving the comment Jazmine
commented
Please tell me I’m not alone here.
My husband and I manage multiple RingCentral accounts for different clients/teams, and the workflow is honestly exhausting, constant logging in and out, multiple browsers open, and way too many “wait, which account am I in?” moments.
It feels way more manual than it should be in 2026.
Are people really switching accounts like this all day, or is there a better workflow/tool I’m missing?
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128 votesJazmine
supported this idea
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An error occurred while saving the comment Jazmine
commented
Hi @ben, Thank you for the details around your parent and sister company Microsoft 365 tenant setup and the SSO limitation you’re encountering in the RingCentral Admin Portal.
Because RingCentral currently allows only a single Microsoft 365 / Azure AD tenant to be connected for native SSO at the account level, adding your sister company’s tenant directly is not supported within the standard RingCentral SSO configuration.
A practical solution to this is to use CallCentral (https://callcentral.app/) as the SSO layer in front of RingCentral. CallCentral supports multi-tenant identity scenarios and can broker authentication across more than one Microsoft 365 tenant. This allows both your parent and sister company users to authenticate via their own tenant credentials while still accessing RingCentral applications.
With CallCentral.app in place, you can:
• Support multiple Microsoft 365 tenants for authentication
• Provide a unified SSO experience across parent and sister companies
• Avoid restructuring or consolidating tenants
• Maintain consistent access to RingCentral / RC applicationsWe recommend configuring CallCentral.app as the SSO solution and connecting each tenant there, rather than relying solely on the RingCentral Admin Portal SSO configuration.
If helpful, we can outline the setup steps and required identity provider configuration for both tenants.
An error occurred while saving the comment Jazmine
commented
Please tell me I’m not alone here.
My husband and I manage multiple RingCentral accounts for different clients/teams, and the workflow is honestly exhausting, constant logging in and out, multiple browsers open, and way too many “wait, which account am I in?” moments.
It feels way more manual than it should be in 2026.
Are people really switching accounts like this all day, or is there a better workflow/tool I’m missing?
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401 votesWe want to hear from you! With this feature available about a month now, our Product Managers would love to hear your feedback. Please leave comments on if you are enjoying the feature and if not how we can improve! Thank you! Happy Holidays! Update 11/1/23:Very happy to say this is live! Please ensure you are on the latest version of the RingCentral app (23.4.1). To learn more about this feature and how to set it up, visit this KB Article: Switching between RingCentral accounts. Thank you to all who joined the early Beta testing program, and for everyone who has voted on this idea. Update 7/25/23:We invite you to join our early Beta testing program to share your feedback on this feature before it is generally available to all customers to help make sure the experience is the best it can possibly be! If interested please email ideas@ringcentral.com indicating…
An error occurred while saving the comment Jazmine
commented
Not sure if this helps anyone else here, but if you’re handling multiple RingCentral accounts, there is a way to make it less painful.
I started using CallCentral’s web app, it lets you stay connected to multiple RC profiles and swap between them without logging out. Same features, just centralized control.
Made a noticeable difference for day-to-day operations. https://callcentral.app/
An error occurred while saving the comment Jazmine
commented
RingCentral still doesn’t make it easy to stay logged into multiple profiles at the same time, so you end up constantly signing in and out just to switch between different business lines. It’s frustrating, especially when you’re running more than one operation or sharing responsibilities like you described.
What ended up working for me was using the CallCentral web app. It basically sits on top of your existing RingCentral accounts and lets you switch between multiple profiles from one browser dashboard without logging out. You keep all the same RC call/SMS functions, but you don’t have to juggle accounts anymore. If you’re managing multiple businesses or numbers, it’s been a much smoother workflow. https://callcentral.app/
An error occurred while saving the comment Jazmine
commented
Please tell me I’m not alone here.
My husband and I manage multiple RingCentral accounts for different clients/teams, and the workflow is honestly exhausting, constant logging in and out, multiple browsers open, and way too many “wait, which account am I in?” moments.
It feels way more manual than it should be in 2026.
Are people really switching accounts like this all day, or is there a better workflow/tool I’m missing?
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304 votes
An error occurred while saving the comment Jazmine
commented
Totally agree with you, the lack of real‑time status sync between the RingCentral Desktop app and RingCX creates a bunch of unnecessary friction. If one shows you as available while you’re clearly on a call in the other, you end up getting pinged with incoming calls you can’t even take. A unified presence layer between those two platforms really should be a baseline feature at this point.
Everything you mentioned, presence integration, shared call states, and a proper API/SDK bridge, would make the whole experience way smoother for agents. Right now people are stuck bouncing between apps and manually managing their status, which is the opposite of how a cloud phone system should behave.
Until RingCentral builds something native, the only workaround I’ve found that reduces some of this juggling is using the Call Central web app. It doesn’t solve the RC ↔ RingCX presence gap, but it does make it a lot easier to manage calls and messages from one place without hopping between multiple tabs. Not perfect, but it definitely helped take some of the sting out of the multi‑app chaos.
Hi there @Junnar thanks for raising this! The reason you’re not seeing the Shared SMS inbox on mobile is because RingCentral’s native mobile app doesn’t currently support the Business SMS Booster / Shared SMS Inbox feature the same way the desktop and web apps do. That limitation can definitely disrupt workflows when users are out in the field or away from their computers.
The solution many organizations use is CallCentral (callcentral.app) — it provides full support for shared SMS inboxes on mobile devices. With CallCentral, your team can access the Shared SMS inbox on both iOS and Android, send and respond to shared business texts from mobile, see message history and team activity in one place, maintain shared inbox ownership and routing rules, and ensure replies are tracked and logged properly. CallCentral essentially fills the gap in RingCentral’s mobile experience, giving you the mobile shared messaging functionality your team needs. If you’re looking for a way to keep shared texting fully mobile, this is the most reliable workaround until RingCentral natively supports it.