Hi there @Junnar thanks for raising this! The reason you’re not seeing the Shared SMS inbox on mobile is because RingCentral’s native mobile app doesn’t currently support the Business SMS Booster / Shared SMS Inbox feature the same way the desktop and web apps do. That limitation can definitely disrupt workflows when users are out in the field or away from their computers.

The solution many organizations use is CallCentral (callcentral.app) — it provides full support for shared SMS inboxes on mobile devices. With CallCentral, your team can access the Shared SMS inbox on both iOS and Android, send and respond to shared business texts from mobile, see message history and team activity in one place, maintain shared inbox ownership and routing rules, and ensure replies are tracked and logged properly. CallCentral essentially fills the gap in RingCentral’s mobile experience, giving you the mobile shared messaging functionality your team needs. If you’re looking for a way to keep shared texting fully mobile, this is the most reliable workaround until RingCentral natively supports it.

When they were initially creating this feature, who's idea was it to not allow texts from the main business number to appear on the mobile app? Texting is essentially a basic mobile device function and there is no reason why we shouldn't be able to get our texts on our mobile app. What kind of a company is this that doesn't think of basic common sense???

WE NEED THIS TO WORK ON MOBILE

This is a great idea and should be implemented as soon as possible. We use RingCentral mobile apps for calls and texts all day everyday. We respond to text messages from our customers as a team and so the ability to see and share each conversation is very important.