Settings and activity

15 results found

1. Increase Data Retention of Analytics

   114 votes

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   15 comments  ·  Analytics & Reporting » LOB  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   Performance Reports is a legacy product and will soon pave way to next gen Business Analytics. So we are not going to add features to performance reports any more.

   
   

   In Business Analytics, there is an option to buy Pro which supports 1/2 or 3 yr of retention.

   
   

   Here are all the details-https://support.ringcentral.com/article-v2/Differences-between-Business-Analytics-Essentials-and-Pro.html?brand=RingCentral&product=RingEX&language=en_US

   
   

   Bryanne supported this idea  ·  Jan 21, 2026

2. display queue name when call comes in in embedded RingCX for Zoho

   8 votes

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   Implemented  ·  1 comment  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Bryanne commented  ·  Jan 7, 2026  ·  Edit…  ·  Delete…

   When is the 26.1.1 release?

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   Bryanne supported this idea  ·  Nov 10, 2025

3. Support for Ring CX integration with Zoho CRM Plus

   1 vote

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Bryanne shared this idea  ·  Nov 12, 2025

4. Ringsense-Zoho CRM Leads Module Integration

   2 votes

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   0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Bryanne supported this idea  ·  Nov 12, 2025

5. Contact synchronization with my CRM

   71 votes

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   Under Review  ·  23 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Bryanne supported this idea  ·  Nov 12, 2025

6. RingCentral AI Integration with Zoho CRM

   22 votes

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   New  ·  2 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Bryanne supported this idea  ·  Nov 12, 2025

7. RingCX for Zoho Embedded Agent - Outbound Dialer, Lead List Mapping

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Bryanne supported this idea  ·  Nov 10, 2025

8. Extension dialing between CX and EX

   164 votes

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   Future Consideration  ·  24 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Bryanne supported this idea  ·  Sep 23, 2025

9. CRM Task Automation

   3 votes

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   Under Review  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Bryanne supported this idea  ·  Sep 23, 2025

10. Add wrap up time for RingCX auto-dialer calls (Campaign)

    5 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Bryanne supported this idea  ·  Sep 23, 2025

11. Ability to see Logged out agents in RingCX Real time Dashboard

    18 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Bryanne supported this idea  ·  Sep 23, 2025

12. Preserve Caller ID When Transferring from RingCX to RingEX

    43 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Bryanne supported this idea  ·  Sep 23, 2025

13. Dashboard for agents and supervisors in RingCX

    84 votes

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    Under Review  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Bryanne supported this idea  ·  Sep 23, 2025

14. Filter by Voice/Digital Queue in RingSense for RingCX

    36 votes

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    4 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    I'm pleased to announce that this feature is live! RingSense (RS) now lets you:

    • Filter interactions by Queue (REX/RCX) and Disposition in the filter panel.
    • See source identifiers on each interaction—including the queue (REX, RCX) and the final Disposition value—for clear traceability.
    • Target scorecards using Queue and Disposition so you can tailor evaluations by routing path or final outcome. (Great for customizing scorecards by team/flow or result.)

    More details in the attached screenshots.

    Why this matters

    1. Enhanced visibility: Source identifiers in RS make it easy to correlate data across RS ↔ REX/RCX.
    2. Smarter insights: REX/RCX call-queue metadata is now available for advanced filtering and analysis.
    3. Customizable targeting: Use Queue and Disposition to build highly relevant, outcome-aware scorecards.
    Bryanne supported this idea  ·  Sep 23, 2025

15. Feature Request: Queue Identification for Agents via Marquee Display for RingCX

    9 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Bryanne supported this idea  ·  Aug 27, 2025