Settings and activity

14 results found

1. Support for Ring CX integration with Zoho CRM Plus

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Bryanne shared this idea  ·  Nov 12, 2025

2. Ringsense-Zoho CRM Leads Module Integration

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   0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Bryanne supported this idea  ·  Nov 12, 2025

3. Sync Zoho Contacts into RingCentral App

   21 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Bryanne supported this idea  ·  Nov 12, 2025

4. RingCentral AI Integration with Zoho CRM

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   New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Bryanne supported this idea  ·  Nov 12, 2025

5. display queue name when call comes in in embedded RingCX for Zoho

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   New  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Bryanne supported this idea  ·  Nov 10, 2025

6. RingCX for Zoho Embedded Agent - Outbound Dialer, Lead List Mapping

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Bryanne supported this idea  ·  Nov 10, 2025

7. Extension dialing between CX and EX

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   Future Consideration  ·  22 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Bryanne supported this idea  ·  Sep 23, 2025

8. CRM Task Automation

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   Under Review  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Bryanne supported this idea  ·  Sep 23, 2025

9. Add wrap up time for RingCX auto-dialer calls (Campaign)

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   Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Bryanne supported this idea  ·  Sep 23, 2025

10. Ability to see Logged out agents in RingCX Real time Dashboard

    13 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Bryanne supported this idea  ·  Sep 23, 2025

11. Preserve Caller ID When Transferring from RingCX to RingEX

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Bryanne supported this idea  ·  Sep 23, 2025

12. Dashboard for agents and supervisors in RingCX

    63 votes

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    Under Review  ·  10 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Bryanne supported this idea  ·  Sep 23, 2025

13. Filter by Voice/Digital Queue in RingSense for RingCX

    36 votes

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    4 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    I'm pleased to announce that this feature is live! RingSense (RS) now lets you:

    • Filter interactions by Queue (REX/RCX) and Disposition in the filter panel.
    • See source identifiers on each interaction—including the queue (REX, RCX) and the final Disposition value—for clear traceability.
    • Target scorecards using Queue and Disposition so you can tailor evaluations by routing path or final outcome. (Great for customizing scorecards by team/flow or result.)

    More details in the attached screenshots.

    
    

    Why this matters

    1. Enhanced visibility: Source identifiers in RS make it easy to correlate data across RS ↔ REX/RCX.
    2. Smarter insights: REX/RCX call-queue metadata is now available for advanced filtering and analysis.
    3. Customizable targeting: Use Queue and Disposition to build highly relevant, outcome-aware scorecards.
    Bryanne supported this idea  ·  Sep 23, 2025

14. Feature Request: Queue Identification for Agents via Marquee Display for RingCX

    9 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Bryanne supported this idea  ·  Aug 27, 2025