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← RingCentral Ideas

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104 results found

  1. Voicemail Greeting Library

    3 votes

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    New  ·  1 comment  ·  Phone & Messaging » IVR and call handling  ·  Admin →
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    Michelle commented  · 

    This would be great for when you are out of the office & then come back it is a pain to have to re-record your voicemail each time.

    Michelle supported this idea  · 

  2. Custom Intercept Handling for Terminating Calls with No Message

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Admin →
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    Michelle supported this idea  · 

  3. Receive a notification alert when a certain number or number series becomes available

    8 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Michelle supported this idea  · 

  4. Alert When User Presence Changes to Available

    18 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Michelle supported this idea  · 

  5. Idle behavior shows users offline even though they are available and logged into RC.

    157 votes

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    Under Review  ·  22 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Michelle supported this idea  · 

  6. Track idle the most user on multiple call queues (Longest Idle ring setting)

    3 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Michelle supported this idea  · 

  7. Allowing the Blacklisted number to have more detailed error messages on Call Log

    4 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Michelle supported this idea  · 

  8. Enable Requeue Cancelation or Recovery When Transfer Fails

    7 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Michelle supported this idea  · 

  9. Route Calls to the Agent With the Longest Time in AVAILABLE State

    11 votes

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    New  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Michelle supported this idea  · 

  10. New routing option for call queues that moves down a list of agents without referencing an idle timer.

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Michelle supported this idea  · 

  11. Ability to route the call to the call queue member who has answered the fewest calls.

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Michelle supported this idea  · 

  12. RNA Priority Routing

    5 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Michelle supported this idea  · 

  13. Total Calls Received that excludes Requeues, Transfers, RNA (Ring No Answer) and Subsequent queue activity.

    6 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Michelle supported this idea  · 

  14. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    29 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Michelle supported this idea  · 

  15. Align RingCX Agent 'Stats' Tab with Real-Time Analytics: Split 'Presented' into Inbound & Outbound

    26 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Michelle supported this idea  · 

  16. Feature Request: Option to Include Explicit/Foul Language in AI Transcriptions

    43 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Admin →
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    Michelle supported this idea  · 

  17. Transferring calls to RingEX Extensions via corporate directory

    63 votes

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    Needs More Information  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Michelle supported this idea  · 

  18. Sync RingCentral Desktop Application With RingCX

    329 votes

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    Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Michelle supported this idea  · 

  19. Ability to prioritize agents assigned to a Category

    4 votes

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    Needs More Information  ·  2 comments  ·  RingCX » Digital experience  ·  Admin →
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    Michelle supported this idea  · 

  20. Aggregate Reports for Call Metrics

    6 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    Implemented  ·  Sushant Hiray responded

    This feature is now live on your account.


    As an admin or manager, you can navigate to Coaching → PowerSkills, where you’ll find aggregated metrics for various PowerSkills, along with comparisons between individual reps and the overall team average.



    Michelle supported this idea  · 
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