Settings and activity

28 results found

1. Support for group SMS

   14 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   ECOview supported this idea  ·  Mar 23, 2026

2. Business SMS Booster (Shared SMS Inbox) Functionality on MMS.

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   ECOview supported this idea  ·  Mar 20, 2026

3. Ability to see the weighted mean on Real Time Dashboards

   13 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   ECOview supported this idea  ·  Mar 20, 2026

4. To have the ability or option to transcribe an existing call Recording

   11 votes

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   ECOview supported this idea  ·  Mar 18, 2026

5. Allow SMS in AI Receptionist to Be Sent from Extensions Other Than the Super Admin

   17 votes

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   New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   ECOview supported this idea  ·  Mar 13, 2026
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   ECOview commented  ·  Mar 13, 2026  ·  Edit…  ·  Delete…

   We require our main number to be available as an option for sending SMS messages from our AI Receptionist. At present, it appears that this functionality has not yet been implemented.

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6. Customize Cisco deskphone's key lay out

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   ECOview supported this idea  ·  Mar 13, 2026

7. prevent users from switching to DND

   29 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   ECOview supported this idea  ·  Mar 3, 2026

8. remove do not disturb

   31 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   ECOview supported this idea  ·  Mar 3, 2026

9. Disable RC app status of DND for non admin.

   17 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   ECOview supported this idea  ·  Mar 3, 2026

10. Bypass AI Receptionist Greeting

    10 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR)  ·  Delete…  ·  Admin →
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    ECOview supported this idea  ·  Feb 26, 2026

11. Separate ring for Desktop app and Mobile app

    217 votes

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    36 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, this is planned. It is coming with new call service features in Summer 2024!
    ECOview supported this idea  ·  Feb 25, 2026

12. Option in Admin portal to sort Outgoing Fax from Busy, Sent and Unknown

    8 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    ECOview commented  ·  Feb 25, 2026  ·  Edit…  ·  Delete…

    It would be highly beneficial to include a "Results" filter directly within the admin portal. Providing this option would allow for a much more efficient review of data by eliminating the need to manually download and filter files in Excel.

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    ECOview supported this idea  ·  Feb 25, 2026

13. When someone tries to access the account from a new device, the account holder should receive a notification. Access should only be granted

    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    ECOview supported this idea  ·  Feb 12, 2026

14. Hold time visibility for other agents

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    ECOview supported this idea  ·  Feb 12, 2026

15. Give capability to have rotating marketing messages for hold & call transfer custom ringing.

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    ECOview supported this idea  ·  Feb 11, 2026

16. BLOCK CONTACT

    12 votes

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    New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    ECOview supported this idea  ·  Feb 11, 2026

17. RingCentral App: Can features be customized?

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    ECOview supported this idea  ·  Feb 10, 2026

18. Call transcripts in reports

    10 votes

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    ECOview supported this idea  ·  Feb 9, 2026

19. Ability to Play Call Recordings via Direct Link Without Downloading

    7 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    ECOview supported this idea  ·  Feb 5, 2026

20. adjust or change the length of the incoming digital chat audio

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    ECOview supported this idea  ·  Feb 2, 2026