Settings and activity

34 results found

1. Improve SMS Shared Inbox Visibility Across Assigned Users

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   ECOview supported this idea  ·  May 14, 2026

2. RingCentral Video Dial In

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   ECOview supported this idea  ·  May 14, 2026

3. SMS Shared inbox: Resolve feature

   11 votes

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   ECOview supported this idea  ·  May 12, 2026

4. Real-time Email/SMS Notifications for Call Queue Booster Callback Requests

   23 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   ECOview supported this idea  ·  May 8, 2026

5. Option to delete sms log report

   6 votes

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   0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   ECOview supported this idea  ·  May 8, 2026

6. Voicemail storage increase

   11 votes

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   2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   ECOview supported this idea  ·  Mar 31, 2026

7. Support for group SMS

   15 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   ECOview supported this idea  ·  Mar 23, 2026

8. Business SMS Booster (Shared SMS Inbox) Functionality on MMS.

   33 votes

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   10 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Very excited to share that SMS Shared Inbox does support MMS! Please ensure you are on the latest version of the app.

   
   

   You'll now be able to send and receive Images, Videos, GIFs in line with the content guidelines and support filetypes for MMS.

   ECOview supported this idea  ·  Mar 20, 2026

9. Ability to see the weighted mean on Real Time Dashboards

   15 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   ECOview supported this idea  ·  Mar 20, 2026

10. To have the ability or option to transcribe an existing call Recording

    11 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    ECOview supported this idea  ·  Mar 18, 2026

11. Allow SMS in AI Receptionist to Be Sent from Extensions Other Than the Super Admin

    17 votes

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    New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    ECOview supported this idea  ·  Mar 13, 2026
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    ECOview commented  ·  Mar 13, 2026  ·  Edit…  ·  Delete…

    We require our main number to be available as an option for sending SMS messages from our AI Receptionist. At present, it appears that this functionality has not yet been implemented.

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12. Customize Cisco deskphone's key lay out

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    ECOview supported this idea  ·  Mar 13, 2026

13. prevent users from switching to DND

    30 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    ECOview supported this idea  ·  Mar 3, 2026

14. remove do not disturb

    32 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    ECOview supported this idea  ·  Mar 3, 2026

15. Disable RC app status of DND for non admin.

    18 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    ECOview supported this idea  ·  Mar 3, 2026

16. Bypass AI Receptionist Greeting

    11 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    ECOview supported this idea  ·  Feb 26, 2026

17. Separate ring for Desktop app and Mobile app

    220 votes

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    36 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, this is planned. It is coming with new call service features in Summer 2024!
    ECOview supported this idea  ·  Feb 25, 2026

18. Option in Admin portal to sort Outgoing Fax from Busy, Sent and Unknown

    8 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    ECOview commented  ·  Feb 25, 2026  ·  Edit…  ·  Delete…

    It would be highly beneficial to include a "Results" filter directly within the admin portal. Providing this option would allow for a much more efficient review of data by eliminating the need to manually download and filter files in Excel.

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    ECOview supported this idea  ·  Feb 25, 2026

19. When someone tries to access the account from a new device, the account holder should receive a notification. Access should only be granted

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    ECOview supported this idea  ·  Feb 12, 2026

20. Hold time visibility for other agents

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    ECOview supported this idea  ·  Feb 12, 2026