Settings and activity

64 results found

1. Call transfer: return to the originating extension if not answered

   14 votes

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   New  ·  1 comment  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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   ECOview supported this idea  ·  Jul 31, 2026

2. Missed calls to queue showing up as "Answered Elsewhere"

   54 votes

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   Under Review  ·  10 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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   ECOview supported this idea  ·  Jul 31, 2026

3. Call Queue Notification

   17 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   ECOview supported this idea  ·  Jul 29, 2026

4. Unified status in Presence sync between MS Teams Embedded App and RC App

   57 votes

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   11 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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   ECOview supported this idea  ·  Jul 29, 2026

5. Access to call transcript history for all users

   26 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   ECOview supported this idea  ·  Jul 27, 2026

6. To be able to reply on SMS from short digit numbers or 646000 number

   31 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   ECOview supported this idea  ·  Jul 27, 2026

7. The ability to generate a report showing the number of pages for faxes sent and received per month across all accounts

   17 votes

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   New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   ECOview supported this idea  ·  Jul 23, 2026

8. need ability to add default note to all fax covers

   16 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   ECOview supported this idea  ·  Jul 22, 2026

9. Include site information in the record fields in Zapier integrated with ACE

   11 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   ECOview supported this idea  ·  Jul 22, 2026

10. Pop-up message appear when making outbound calls to state that requires two-party notification

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    ECOview supported this idea  ·  Jul 20, 2026

11. Pause/Mute Recording Option for Internal Calls

    35 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    ECOview supported this idea  ·  Jul 16, 2026

12. Call Logs with unique Call ID and Number for Call Queue sequence

    17 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    ECOview supported this idea  ·  Jul 15, 2026

13. Add Analytics Tab to Track Agent App Usage (RC App vs RC Phone)

    15 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    ECOview supported this idea  ·  Jul 15, 2026

14. Disable greeting for internal calls

    17 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    ECOview supported this idea  ·  Jul 8, 2026

15. Barge, Whisper, and Listen-In in RingEx for Hubspot

    15 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Delete…  ·  Admin →
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    ECOview supported this idea  ·  Jul 7, 2026

16. Support Skin Tone Selection for Smiley Face Emojis

    13 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    ECOview supported this idea  ·  Jul 6, 2026

17. Dynamic Holiday Custom Rule Management

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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    ECOview supported this idea  ·  Jun 30, 2026

18. New Skill Request: Send Emails

    16 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    ECOview supported this idea  ·  Jun 29, 2026

19. Per-User Customization for AI Note-Taking Announcements

    10 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    ECOview supported this idea  ·  Jun 26, 2026

20. Interactive Visual Timeline & Time-Picker Simulator for Complex Call Routing

    16 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    ECOview supported this idea  ·  Jun 19, 2026