Settings and activity

22 results found

1. prevent users from switching to DND

   29 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   ECOview supported this idea  ·  Mar 3, 2026

2. remove do not disturb

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   Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   ECOview supported this idea  ·  Mar 3, 2026

3. Disable RC app status of DND for non admin.

   17 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   ECOview supported this idea  ·  Mar 3, 2026

4. Bypass AI Receptionist Greeting

   10 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR)  ·  Delete…  ·  Admin →
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   ECOview supported this idea  ·  Feb 26, 2026

5. Separate ring for Desktop app and Mobile app

   217 votes

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   36 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   Hi everyone, this is planned. It is coming with new call service features in Summer 2024!
   ECOview supported this idea  ·  Feb 25, 2026

6. Option in Admin portal to sort Outgoing Fax from Busy, Sent and Unknown

   8 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   ECOview commented  ·  Feb 25, 2026  ·  Edit…  ·  Delete…

   It would be highly beneficial to include a "Results" filter directly within the admin portal. Providing this option would allow for a much more efficient review of data by eliminating the need to manually download and filter files in Excel.

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   ECOview supported this idea  ·  Feb 25, 2026

7. When someone tries to access the account from a new device, the account holder should receive a notification. Access should only be granted

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   ECOview supported this idea  ·  Feb 12, 2026

8. Hold time visibility for other agents

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   ECOview supported this idea  ·  Feb 12, 2026

9. Give capability to have rotating marketing messages for hold & call transfer custom ringing.

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   ECOview supported this idea  ·  Feb 11, 2026

10. BLOCK CONTACT

    12 votes

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    New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    ECOview supported this idea  ·  Feb 11, 2026

11. RingCentral App: Can features be customized?

    12 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    ECOview supported this idea  ·  Feb 10, 2026

12. Call transcripts in reports

    10 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    ECOview supported this idea  ·  Feb 9, 2026

13. Ability to Play Call Recordings via Direct Link Without Downloading

    7 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    ECOview supported this idea  ·  Feb 5, 2026

14. adjust or change the length of the incoming digital chat audio

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    ECOview supported this idea  ·  Feb 2, 2026

15. Control how fast text message sent out

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    ECOview supported this idea  ·  Jan 20, 2026

16. Allow "Call Queue" numbers to be enforced in Caller ID Restriction settings

    12 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    ECOview supported this idea  ·  Jan 15, 2026

17. Outbound call control or Outgoing call settings

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    ECOview supported this idea  ·  Jan 8, 2026

18. Adding multiple external number to answer call when call queue is busy.

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    ECOview supported this idea  ·  Jan 8, 2026

19. Ability to change file type when downloading an attachment within RingCentral App

    11 votes

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    New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    ECOview supported this idea  ·  Jan 7, 2026

20. Just want to receive call notes only for calls that are routed to a specific user extension regardless whoever user answers it.

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    ECOview supported this idea  ·  Dec 26, 2025