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Settings and activity

32 results found

  1. SMS Workflow Builder - Reply after hours using same days but different time frame

    4 votes

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    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Cathy supported this idea  · 

  2. allow auto reply sms to work in call queue

    8 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Cathy commented  · 

    Wow...since 2023?? Seriously? We were able to use CLAUDE.AI to create a script to allow us to do auto SMS reply when we receive an SMS to our calling queues. It's a bit embarrassing that your developers can't code for this, yet we can use CLAUDE.AI to achieve this.

    Cathy supported this idea  · 

  3. SMS Rules - Forward SMS to Another User

    11 votes

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    New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Cathy commented  · 

    Critical for business contingency. Why is this taking so long to implement??

    Cathy supported this idea  · 

  4. SMS Auto-Forwarding

    109 votes

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    Under Review  ·  31 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Cathy supported this idea  · 

  5. SMS forwarding settings

    60 votes

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    Future Consideration  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Cathy commented  · 

    Seriously??? Sitting since 2021 and "Future Consideration" since 2023?? This is critical! Please implement.

    Cathy supported this idea  · 

  6. SMS Monitoring

    63 votes

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    10 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Cathy commented  · 

    Why is this just sitting since 2024??

    Cathy supported this idea  · 

  7. allow administrators to edit all live report, public and private

    20 votes

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    4 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Cathy commented  · 

    This is very important as we have more than one admins for our site. It would help for all admins to be able to modify existing reports so that we aren't creating duplicate reports.

    Cathy supported this idea  · 

  8. Agent State Log in Analytics Live Report

    20 votes

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    Under Review  ·  4 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Cathy supported this idea  · 

  9. Live Reports Enhancement

    2 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Cathy commented  · 

    This would be very helpful for us in monitoring queue activity.

  10. Make Analytic reporting downloadable.

    2 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Cathy shared this idea  · 

  11. Customized analytic reports

    5 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Cathy supported this idea  · 

  12. Add Columns and Rows on Downloadable analytics report

    2 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Cathy supported this idea  · 
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