Settings and activity

32 results found

1. Send Group Voicemails to a RingCentral Team

   85 votes

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   Future Consideration  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Cathy supported this idea  ·  Oct 16, 2026

2. Call Queue custom role

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   Future Consideration  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Cathy supported this idea  ·  Oct 16, 2026

3. Shared inbox for Message Only Extension

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   0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Future Consideration  ·  AdminMarijn (Product Management Director, RingCentral) responded

   Sites can be configured to have multiple recipients by acquiring a SMS Booster license for each of the recipients.

   
   

   Support for Message Only Extensions shared inbox will be reviewed and aligned.

   Cathy supported this idea  ·  Oct 16, 2026

4. Restrict SMS delete feature for user on Shared Inbox

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Edit…  ·  Delete…  ·  Admin →
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   Cathy shared this idea  ·  Oct 16, 2026

5. Add unread notification badge to shared text inbox

   28 votes

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   New  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Cathy supported this idea  ·  Oct 16, 2026

6. Sync/Share contacts of an extension automatically to other extensions

   25 votes

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   New  ·  5 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Cathy supported this idea  ·  Oct 16, 2026

7. Improve SMS Shared Inbox Visibility Across Assigned Users

   58 votes

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   Planned  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Cathy supported this idea  ·  Oct 16, 2026

8. Workflows to be integrated with Shared Inbox

   75 votes

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   New  ·  7 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Cathy supported this idea  ·  Oct 16, 2026

9. Ability to merge Zendesk Tickets

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Cathy supported this idea  ·  Oct 16, 2026

10. RC for Zendesk - Customizable Ticket Creation Feature

    3 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Cathy supported this idea  ·  Oct 16, 2026

11. Integrate Phone APP to create Zendesk Tickets

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Cathy supported this idea  ·  Oct 16, 2026

12. AI Receptionist - Zendesk Integration

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Cathy supported this idea  ·  Oct 16, 2026

13. Zendesk SMS logging

    3 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Cathy supported this idea  ·  Oct 16, 2026

14. Zendesk

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Cathy supported this idea  ·  Oct 16, 2026

15. Disable user's delete SMS history button/icon

    22 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Cathy supported this idea  ·  Oct 16, 2026

16. Automatic SMS Reply

    5 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Cathy supported this idea  ·  Oct 16, 2026

17. Company Workflow Builder - Auto replies are needed!

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Cathy supported this idea  ·  Oct 16, 2026

18. Allow customer to set an auto response in SMS

    32 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Cathy supported this idea  ·  Oct 16, 2026

19. SMS - Automatic Reply/ Out of Office Message

    24 votes

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    4 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Cathy supported this idea  ·  Oct 16, 2026

20. SMS Templates (Reply Assistant)

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Cathy supported this idea  ·  Oct 16, 2026