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6024 results found

  1. Customized ringtone for Desk phone

    Is sit possible to add a Customized ringtone for the Desk phone for a specific number dialed, queue, or IVR

    10 votes
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  2. Option to connect an application to a RingCentral number in receiving MFA

    I have tried to reset the MFA in the admin account for the user and it doesn't do anything. I don't want it to go to the ringcentral app I want it to go to an MFA app if that is possible. like a 3rd party app you enter the mfa code into.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. Call should be disconnected right away if the caller does not say anything nor press # key from the User's Screen caller greetings

    Issue: Screen caller / Caller Screening issueActual Behavior: Call is still going through even if the caller did not say anything nor press # key from the User's Screen caller greetingsExpected Behavior: Call should be disconnected right away if the caller does not say anything nor press # key from the User's Screen caller greetingsSteps to reproduce:Dialed 434 929-1051 from 888 898 4591The call went to ext 92910 and played the User's screen caller greetingsThe caller did not say anything nor press the # key And the call still going through.

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  4. Add a Billing Alert/Notification Management to Indicate when a New Charge is Imminent

    There already exists a notification for SMS usage which warns the customer that they have reached 90% of the monthly SMS allocation. The concern is that most products/services offered don't alert admins that they are trending toward overages, and instead simply charge the overages to the account.

     

    The ask is to create alerts/notifications for all items that could potentially trend toward overages being charged. Ideally, there would be a way to manage these notifications such as:

    Specify who will receive billing alerts
    Whether these alerts come in via SMS or Email
    Control over notification thresholds (ex. For X product,…

    5 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  5. Enabling Logging for enabling or disabling External Guest Communication

    Our security if very high and we found that this was turned on by an admin however, it is not being logged anywhere in the system. We would like to track these types of changes.

    6 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  6. New User Welcome Email Customization

    When creating a new user, the welcome email does not provide the site number. Instead, it is showing the main company number. Can we have an option when creating a new user, add the site number to the welcome email.

    7 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  7. Add reorder feature for custom rules

    Add the reorder button for the custom rules and show the custom rule that is enable at the top most part of the custom rules.

    9 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. Migrate data from one account to another.

    Some customers have multiple accounts within RingCentral, and it would be very helpful to have an option to migrate all data from one account to another for seamless transition.

    4 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  9. Do Not Disturb(DND) with time duration

    You should be able to set the do not disturb setting to expire after a certain period of time, rather than having to remember to go in and turn it off. Sometimes we set it just for a meeting and then realize the next day it is still set to do not disturb.

    14 votes
    Under Review  ·  4 comments  ·  Application  ·  Admin →
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  10. Avaya App - Print to Fax

    The RingCentral desktop app has the ability to download a plugin under Settings > Phone > Fax > Print to Fax > Install. Could this same option be added to the ACO Desktop app?Before RingCentral App update Desktop: 23.4.26.8723 Windows (x64) ACO users were able to sign into the RC App and use this functionality. Now attempting to sign in returns me to the sign in page.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. user details user RC number in contact details instead of personal number

    user details user RC number in contact details instead of personal number

    5 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. Inbound call that is transferred to a different user should have one call leg call recording using the Admin portal page.

    Inbound call that is transferred to a different user should have one call leg call recording using the Admin portal page.An inbound call was answered by the user from the call queue. The agent transferred the call to a different user extension on the account. The system shows two different call recording legs since it is a transferred call. The customer wanted to have one leg call recording for the entire call duration to be available under the Call log tab from the Admin portal page.

    13 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  13. call recording to be in one file for merged/transferred calls

    option for call recording to be in one file for merged/transferred calls

    8 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  14. Missed Calls

    We have 6 phones. When a phone rings and is picked up, all the other phones inicate that the call was "missed

    9 votes
    Under Review  ·  2 comments  ·  Admin →
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  15. Allowing Custom Answering Rules to be exported and imported

    I setup rules on different numbers for Area code routing and would like to be able to set it up on one number and then export and import it to other numbers that need the same rules.

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  16. Letters added on to call

    I would love to see letters be able to be added to a call when someone is calling the business line. That way I am able to filter out much easier who is calling my personal number and who is calling the business line. For example if my business is called "XY" then when someone calls my business line, it will show up on my phone as "555-555-5555 XY"

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  17. New Layout Should Also Include Timestamps of Call Logs

    Timestamps are important to be checked on call logs, with it only showing on the old layout means it will be obsolete soon. Please consider having the timestamp remain on the new layout for call logs.

    5 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  18. Bulk Update Voicemail Pin

    Hoping to add bulk update on user details section email pin and password

    14 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  19. Status sync with MAX agent and RC app

    When someone changes the status in MAX agent they want their status in the RC app as well best example would be, if they are in a meeting and they switch their status in MAX agent RC app will change the status to DND so that they will not receive any calls in the RC app.

    5 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. Set a specific extension for Intercom

    Ability to create an extension specifically for Intercom. If the user is using a 4-digit extension, instead of pressing intercom and dialing the 4-digit extension, they should be able to dial at least the last 2 digit of the user's extension for intercom or create an extension specifically for Intercom purposes.

    6 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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