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  1. This is useful because sometimes you need to reference a dinosaur in a chat. This would benefit me specifically as I recently needed to reference a dinosaur and couldn't. It should work by clicking the emoji button and scrolling down to animals and at least 4 dinosaur options should be available (minimum of T-Rex, Brachiosaurus, Stegosaurus, Triceratops)(Pteranodon if a 5th is an option). Also a T-Rex with grabber arms would be nice (it's funny because T-Rex's have short arms.)

    169 votes

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    3 comments  ·  Application  ·  Admin →
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  2. Just had a use case, where an employee was trying to find someone in a dept to call, but there isn't an easy way to see who's working. Right now you'd have to start a conversation with each person, or click each person in the company contacts to view the status in their profile. It would make things a lot easier to have this presence state visible in the list view. Bonus if the company contacts could be sorted/grouped by dept.

    101 votes

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    Implemented  ·  3 comments  ·  Application  ·  Admin →
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  3. We are one company with all the same client contacts. Ring Central should make a solution for sharing a contact list that would be global to all users. Clients are added and phone numbers updated in one place to be shared across all users. This improved efficiencies in a company, and seems like it should already be a standard feature

    72 votes

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  4. I understand that we can set a custom status and I understand that there are 6 "canned" statuses. I would like the ability to either edit those 6 canned "slots" or add my own custom statuses that I might use frequently. I would find this super useful during work from home times.Examples: "Picking up the kiddo from school", "Away for lunch", etc.

    69 votes

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    Implemented  ·  13 comments  ·  Application  ·  Admin →
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  5. Please add a "domain control" option. It would be really nice to block people from creating "personal" RingCentral accounts using a corporately controlled domain email address.

    65 votes

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    Implemented  ·  15 comments  ·  Application  ·  Admin →
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  6. On macOS, the Ring Central application installs a helper tool that requires privilege elevation to complete the install. Enterprises like ours do not provide administrative privileges to end users, so they can not elevate privileges. The end result is the user sees a popup requesting authentication for an admin this is difficult to clear. The popup reopens when you click "Cancel" until you close the application and reopen it.

    56 votes

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  7. I'd ike to be able to hide some accounts from the contacts list, within the RingCentral desktop app. For example, we have an account assigned to someone who hasn't started working yet. For now, I don't want them to show up within the Contact List.

    51 votes

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    4 comments  ·  Application  ·  Admin →
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    Company Directory Control enables admins to take control of the company contacts shown on employees' clients. Through this feature, you can hide specific contacts in your company directory from being seen in the RingCentral app. Learn more here: https://support.ringcentral.com/app/admin/desktop-web/managing-company-directory-ringcentral-online-account.html
  8. To receive messaging, the app needs to run, but it does not need to run in the foreground upon computer login. Please add a setting option to be able to start the program in the tray area. MS Teams has this option and it is very useful.

    39 votes

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    3 comments  ·  Application  ·  Admin →
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  9. Zoom added their Universal Binary which supports their M1 chips without going through their Rosetta 2 emulation. I believe this would help RingCentral as I occasionally experience application freezes on the M1 when trying to enable my camera / audio too quickly after loading into a meeting or trying to share my screen. I believe natively supporting the M1 would resolve those issues.

    35 votes

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    Implemented  ·  27 comments  ·  Application  ·  Admin →
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  10. Currently, all configured extensions are published in the RingCentral Office Directory. Enable administrator the option to choose whether or not a telephone extension is published in the RingCentral Office directory

    34 votes

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    Implemented  ·  10 comments  ·  Application  ·  Admin →
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  11. Bring back to team calendar that shows GLIP tasks on a calendar view. It is in the RingCentral Class app.

    32 votes

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    Implemented  ·  9 comments  ·  Application  ·  Admin →
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  12. Hi RingCentral, please enable the feature on the new app where the call queues can receive voicemails through the App instead of their work emails.If that feature can be enabled that will help tremendously helpful for my team. That is one of the main reasons we decided to choose RingCentral for our phone line.

    26 votes

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    Implemented  ·  7 comments  ·  Application  ·  Admin →
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  13. With the release of the upgraded RingCentral app - we lost the function to Call Forward to an extension (app to app). The only Call Forward function is to a physical phone or device (ie: cell phone). This limits our office functionality and it doesn't make sense why this was not included with the "upgrade". Please consider fixing this issue.

    26 votes

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  14. Please create either a system wide MSI or EXE installer with auto update that can be installed with one user profile on a computer and be available with all other profiles old and new.Right now if we install using the exe installer it will auto update but the next user will need to have RingCentral installed on their profile. Or if we install using the msi installer under an administrator profile other users will also have RC available next time they log in but it doesn't get updates automatically and IT has to either push those updates out or manually…

    26 votes

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    4 comments  ·  Application  ·  Admin →
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  15. Answer phone calls with a keyboard shortcut (hotkey) when using the Ring Central App for desktops. Scrambling with the mouse to click on the answer button when receiving a phone call seems. The RC phone app has this feature, why wasn't it added to the ring central app?

    25 votes

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    Implemented  ·  8 comments  ·  Application  ·  Admin →
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  16. It would be nice to add external contacts within the company directory. We have a dozen contractors that we do not provide phones for and to be able to add their name and cell number in the company directory would be great to where we could dial by name (and even sms/mms their phone and all other features would be grayed out, etc.).

    25 votes

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    4 comments  ·  Application  ·  Admin →
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  17. Feedback from users that the would like to see the original caller ID on transferred calls in the RingCentral app.

    24 votes

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    Implemented  ·  2 comments  ·  Application  ·  Admin →
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  18. Just like the RingCentral softphone, the RC App needs a way to ALWAYS bring the RC App to the front/foreground when an incoming call arrives. This is critical especially for IVR Agents that need to take the call. Today, one has to click on the taskbar notification, then the RC App appears. Only then can the agent accept of reject the call.

    24 votes

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    Implemented  ·  4 comments  ·  Application  ·  Admin →
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  19. Super admins for RingCentral accounts can't change any Glip team settings unless they created the team or the creator makes them an admin of the team concerned. They cannot view a list of existing teams.Add a fully functional Glip admin screen

    22 votes

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    Implemented  ·  12 comments  ·  Application  ·  Admin →
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  20. RC - formerly Glip - has a task functionalityin the version 20.3.20 users were able to see their messages specific to that task in a right-hand side window in the RC app.users in 20.4.xx no longer can. the messages are just in the main window with all the other messages for that team.is there no way for users in the 'newer' version to see the messages for a specific task in a separate side window or view?

    21 votes

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    Implemented  ·  5 comments  ·  Application  ·  Admin →
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