Sync Presence Between RingCentral App and RingCX
When agents are on a call in RingCX, their presence is not updated in the Ringcentral MVP app, which causes internal employees to believe they are available, then getting upset if their call or transfer is not answered. RingCX should be able to set the presence to some type of Busy status within MVP so that other employees can see when they are not available.
31
votes
Adam
shared this idea
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Elizabeth
commented
This forces agents to have to remember to go on DND on their desk or soft phones to not be interrupted when they are on the CX dialer.