1110 results found
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Interactive Visual Timeline & Time-Picker Simulator for Complex Call Routing
WHAT: We are requesting a native Interactive Call Flow Timeline & Simulator within the Admin Portal. Instead of just configuring rules in text-based menus, administrators need a visual tool to simulate and verify routing based on specific timeframes.
WHY: Managing inbound call flows in RingCentral can be challenging due to overlapping rules such as business hours, after-hours forwarding, holiday schedules, call queue settings, and custom user rules. Currently, administrators lack a centralized view of how these rules interact, making it difficult to determine call routing outcomes, troubleshoot issues, and prevent configuration errors that may result in missed calls.
(Key Features…
16 votes -
the ability to receive email notifications for Shared SMS.
customer wants to receive email notifications for Shared SMS
19 votes -
Decouple "International Calling" and "Domestic Calls" in Custom Roles
Decouple "International Calling" and "Domestic Calls" in Custom Roles
10 votes -
9 votes
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Allow "Call Queue" numbers to be enforced in Caller ID Restriction settings
The Problem: Currently, admins cannot restrict users to using only Call Queue numbers as their outbound ID. We have specific teams (Sales, Support) that must present the Call Queue number when calling out so that customers return the call to the correct department.
The Solution: Please add an option under the Caller ID Restriction settings to allow/enforce "Call Queue" numbers as the Outbound Caller ID.
Impact:
Better Customer Experience: Customers calling back will reach the team, not a specific agent who might be offline.
Compliance: Ensures agents aren't accidentally displaying direct lines or the wrong main company number.
25 votes -
Add Device for BYOC Numbers
This request is to allow adding/assigning device to user with BYOC number. We are trying to proviosion some user with SCIM Entra. The only way to do it is to have unnasigned extension with assigned device which is not currently possible.
10 votes -
analytics reports fax
Put fax Report send and received in Analytics Reports.
11 votes -
Ability for admins to be able to add non activated users to the co-recipients of the message only extenstion.
Currently, in RingCentral, non-activated users cannot be added as co-recipients to a message-only extension. This creates a limitation where users who are not fully activated are unable to receive voicemails from this mailbox.
Scenario
- A new user is added to the RingCentral system, they are unable to be added to the Co-Recipients as they are not visible to the admin.Currently this is driving demand into our Service Desk for support due to admins adding a user and not going back to add them as a co-recipient after the user has activated their account.
Allowing the ability to add…
7 votes -
Block numbers from being manually dialed, not only on dialler or inbound.
Currently we can stop a number dialled using the dialler, which prevents the number being called by checking the DNC list and inbound calls are blocked using the Blocked ANI.
However a lot of our calls are made using the manual option and the blocked ANI does not stop this from being called.
So please incorporate manual outbound calls being blocked from numbers in the blocked ANI list.14 votes -
Al Receptionist Closing Spiel
Let the AI receptionist have an option to set up a closing spiel at the end of a conversation, instead of the AI simply disconnecting or disappearing after assisting a client or customer.
10 votes -
Increase co- recipients in Shared Voicemail
have the ability to increase co- recipients in Shared Voicemail. As per Default it is 15 only but it would be great if we could have it increased.
7 votes -
Repeat Caller Identification with Dynamic Call Routing
Enable RingEX platform to identify repeat callers based on caller ID or call history and allow dynamic call handling or routing changes when a repeat caller is detected.
Expected behavior:
- System detects if an incoming call is from a previously seen number
- Mark caller as “Repeat Caller”
- Allow configurable routing rules such as:
- Route repeat callers to a priority queue or specific agent
- Apply different IVR or call handling logic for returning callers.7 votes -
audit trail -> need display reel performer
Currently, when certain changes are made in the admin portal (for example, changing a site ID for a user in a multi-site environment) the "audit trail" logs show this as an automatic system action associated with the Super Admin account.
However, this modification may actually be performed by another administrator. Therefore, the action should either be logged under the name of the actual administrator who performed the change, or under a clearly identified automated task.
Another example: when support logs in remotely, we can see an entry such as RC-Agent on behalf of…, but all subsequent actions are then recorded…
9 votes -
6 votes
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Include Internal Company Directory Information in User List Download Report
I would like to submit a feature enhancement request for the RingCentral Admin Portal "Download User List". Currently, the exported user list provides standard account and extension-related information; however, it does not include internal company directory attributes that are commonly used by administrators for operational management and auditing. Admins needs to check each user extension to view or change the option "Include User in Company Directory".
Would like to request the inclusion of field or column for "User in Company Directory" when downloading the user list.
Business Justification: Including these fields directly in the export would significantly improve administrative efficiency.…
5 votes -
Analytics (Subscriptions)
It would be very helpful to have the ability to define a specific time frame for when subscription reports are sent. For example, being able to schedule reports more precisely based on preferred reporting windows would improve usability and reporting consistency.
Additionally, for the “On Call Report” I have set up in subscriptions, I would like it to be sent four days per week and display the previous day’s after-hours calls. However, at the moment, the report is only showing data from a date a few weeks ago rather than the most recent activity.
Having the ability to ensure the…
7 votes -
Custom Rule for Email Notification
I would like to turn off the email notifications at certain hours and days of the week.
5 votes -
Tenant-wide option to disable all activation and account notification emails
In many enterprise environments, administrators would like to control or completely suppress automated system emails sent by RingCentral during user provisioning and account activation.
Currently, when a user is created or assigned a license, RingCentral automatically sends emails such as:
Account activation emails
Welcome emails
Account setup notifications
Other automated account-related notifications
These emails are often unnecessary or disruptive in large enterprise deployments, especially when:
Users are provisioned via SCIM / Active Directory / Okta / Azure AD / API
Onboarding is handled through internal IT processes
Companies use SSO-only login
Communication to users is handled through internal onboarding documentation
…
9 votes -
Block External Calls to DL/DID feature for selected users only
Block External Calls to DL/DID feature for selected users only
8 votes -
Message Tab Visibility | Ability to Remove by Assign and not Remove All By Default
Currently, when the 'Message Tab Visibility' tab is set to 'Removed completely,' the Message tab is removed by default for all users.
It should be a free or a preset feature. The role permission feature should be manually set, and Admin should be able to choose which extension to remove it from. This is more logical than removing completely right away.
4 votes
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