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  1. The request is to have the toll-free minutes portrayed in a way similar to how Global Minutes are, i.e. "you have used x minutes out of a total of y." This would enable customer to view their current usage so that there are not overages.

    52 votes

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  2. Have a report which shows all uses who have a divert on their phone

    23 votes

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  3. As an Admin, I should be able to disable Automatic Call Notes for an end-user who has enabled it or set as a permission based on roles. Currently you can only disable or enable AI notes, but at the end-user level, only the user can control automatic call notes. There should also be a lock out option based on role or applied to a template.

    USE CASE: I don't want ever internal to have Notes or Transcription turned on, but I want to allow the end-user to allow AI notes for external customer calls after they have asked permission. This…

    19 votes

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  4. Need the option to route a call away from the IVR if there is no input after 1 time of the audio being played. Currently only option is for the IVR message to play 3 times before it transfers off somewhere. This has been raised by numerous customers as a huge gap

    19 votes

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  5. I would like to take the call recording announcement off without removing the automatic call recording feature, our agents are trained to discuss that the call is being recorded
    it would be nice if there is an option for us to opt out to the automatic call recording announcement

    39 votes

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  6. Please add options to the media player used in Service Web > Call Logs as current the 8kHz mono MP3 format is not adequate quality for clear playback.

    Options to play the uncompressed/higher quality recording without having to download the recording would improve the function and service greatly.

    Service URL https://service.ringcentral.co.uk/application/admin/calls/list/detailed (screenshot highlight media player referred to)

    Media URL https://media.ringcentral.com

    12 votes

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  7. Please add a place in the admin portal to set the admin password for third party desk phones and third party devices such as ATAs so that they are secured with a password that is known to the System Admin User and does not get reset when changes are made to the devices through the portal. This is for devices such as Yealink phones, Polycom Phones and ATAs.

    20 votes

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  8. Needs to see changes for User Group name in Audit trail. Apparently, if you change the name of a User Group, it will not show up in the Audit Trail.

    6 votes

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  9. Sometimes a user has a free RingCentral account with their work email address. There needs to be an option to absorb that free account into their corporate RingCentral system.

    Proposed idea would be for RingCentral to send an email with a confirmation link to absorb or merge the free RC account into the corporate RC account.

    4 votes

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  10. Ability for super admins to see entire User Groups from User Details>Security and Permissions>Edit User Group instead of showing limited user groups

    5 votes

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  11. wants to add "received calls" under the notifications tab per extension

    9 votes

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  12. We would like for all Open Porting Drafts to be visible to all Super Admins and not just the user who initiated it.

    8 votes

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  13. Access to the AL numbers reserved on the customer UID Number Storage:

    1. We need to have access to see the list of numbers reserved on the Number Storage list.
    2. The ability to move numbers from Number Storage to Inventory.
    3. Only available to Super Admins.
    3 votes

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  14. Problem:
    Some customers prefer their users to handle calls exclusively through registered computers or specific IP addresses. However, RingCentral currently lacks the ability to restrict user logins for the RingCentral Mobile App. This can lead to potential policy violations or inconsistent call handling, as users may answer calls from unapproved devices.

    Current Behavior:

    Users can freely log in and answer calls using the RingCentral Mobile App, regardless of the customer’s preferences or restrictions.
    There is no administrative control to restrict access based on user roles, device types, or IP addresses.

    Desired Behavior:
    Introduce a feature within the Admin Portal that…

    6 votes

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  15. A feature in which the ignored call queue call to forward to voicemail instead of ringing back to call queue

    10 votes

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  16. Need the ability to copy IVR menus.

    6 votes

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  17. A feature in which the super admin can have the capability to enable/disable the all call forwarding of a user extension

    6 votes

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  18. ability for a caller to select an IVR menu option and receive a text message with a hyperlink to the company website where they can receive information on a topic.

    5 votes

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  19. Make the selected user more prominent.

    This should be a simple CCS fix.
    See the attached image for what I'm on about.
    I dare you to find the selected user in 2 seconds, especially when scrolling a long list of users.

    4 votes

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  20. When utilizing the new Site or Call Queue Call Handling Templates, you can apply a template with Custom Rules to any valid extension. However, you can apply a custom rule to an extension that might already have one that exists and conflicts with the rule set up in the template. The system will not notify you that you are applying a template with a conflicting rule (currently, you have to cycle through each extension and click 'Validate Rules' individually).

    We are requesting that the system tell you when you are applying a conflicting rule and to what extension when you…

    5 votes

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