6031 results found
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New App Layout with Unified Inbox will be removed in the next updates
"Since the latest App update, all apps are set up incorrectly. I have over 1000 apps not showing the Park keys. I need help getting this put back on and removing the setting for the "New app layout with unified inbox"
1 vote -
To support the use of bluetooth speakers on phones
It would be a great addition to the RC feature if we can support Bluetooth speakers on phones like Polycom. This can be used for conference calls.
1 vote -
Forward Fax Per Batch in Ring Central Application.
Client want to have an option to send fax per batch or have a folder where we can send fax per folder using our Ringcentral application.
1 vote -
polycom vvx 450 have the option to sort old and new saved voicemail messages
polycom vvx 450 have the option to sort old and new saved voicemail messages
1 vote -
Missing extensions on Phone app within new RingCentral desktop UI
Submitting this idea request on behalf of customer, Crown Packaging: The new RingCentral desktop app UI is lacking detail in the "Phone" app. For example, the previous interface showed team member's extensions, but the new interface does not show that detail. The new Phone interface has a lot of blank white space. Rather than have all of that dead space, can the call detail area on the left be enlarged further to the right to be able to pull in the extension?
1 vote -
Enable RC App to access multiple Contacts folders from Exchange
We keep contacts in separate folders by category and need access to the all.
2 votes -
Bulk Deletion & Syncing from App to Phone
We would like to request the option to bulk delete voicemails, texts, call recordings, faxes etc.. and for them to sync with the phone from the app to the phone when bulk deleting.
5 votes -
Turn off notification under Resource Center Tab in RingCentral App
The customer don't want to receive any notification about the update of the application. There should be an option to turn off notification about the "What new" on Rosource Center.
8 votes -
Global Suppression List for SMS Messaging
We need a global suppression for text messaging. This will allow us to add users who request to never be texted by the organization.
2 votes -
auto-dialer on Cisco SPA-303 Desk Phone
Requesting to have an auto-dialer feature for Cisco SPA-303 desk phone
1 vote -
much larger video file limit in SMS
We are sending texts to our clients all the time. To personalize this, we sometimes like to instead send them a little video in which we thank them in person, introduce the company, etc etc, different themes in different videos. With just 1.5 MB limit per video in SMS, this is impossible. It would be an absolute awesome addition to our client approach and make us stand out to competition as well.
7 votes -
After Hours On-Call Rotation - Rotate Queue by week
We have a group of staff that rotate on-call duties after hours. In the past they would setup IVR to allow customers to contact on-call in an emergency and that would ring to a message only extension. Then, we added everyone's cell to the notifications. Assign the RC contact to our phones, and assign a loud ringtone to be notified when someone had left a VM after hours, then they call them back. I am trying to assemble a solution that would allow them to use their personal cell phones and I'd be able to create call queues in rotating…
9 votes -
Simultaneous call to both user and call queue
Would like to have option to set a simultaneous ring on the call queue group and specific user extension with same members
3 votes -
Add an option to Announce the caller's phone number when listening to voicemails
Add an option to either announce the caller's (phone number / Contact Name / Both / Neither ) when listening to voicemails.This would be useful if the user does not see the caller's information on screen (app, web, desk phone, etc) This would benefit users who listen to voicemailsThis feature could be added in voicemail setup per user/extension/call queue in the same place where Greeting settings are locatedOr it could be grouped with other settings related to "Listening/accessing voicemails"
6 votes -
Admin role for specific user
Would like to customize an admin role to only be able to make changes on specific users and not to all users in the account
1 vote -
Update the article about "Log Out of RingCentral Phone for Desktop"
Customer called in and asked on how to log out his RC desktop app. The customer advised that he followed the instruction in support.ringcentral.com (https://support.ringcentral.com/article-v2/Log-Out-RingCentral-Phone-Desktop.html?brand=RC_US&product=RingCentral_Phone&language=en_US ), however, was not able to find the log-out button in Settings. Instead, we were able to find it in Display Picture (top -left of the app) then Sign-Out. Please update the article. Thank you!
2 votes -
Retrieve SMS in Bulk
Messages that are sitting in the inbox can be retrieved in bulk.
2 votes -
Poly VVX Phone Message Light should turn on with Co-Recipients
With the new Co-Recipients feature for voicemails, especially for Message-Only Extensions, it would be beneficial for RingCentral to be able to turn on the Messages Light on the Poly VVX phones. This would provide a visual indicator that a message is waiting for staff that are not using any apps.
2 votes -
Notification Editor
We would like to change notification subject and body on calls as currently it's an incomprehesible mess especially if forwarding is in place. Currently our notification shows: Subject : New call from <Area or Callers ID> - <Fwd Call group name, ext. number> <number of the client> Email Body: From: <Area or Callers ID> - <ext name & ext. number> <number of the client> Recieved: Date (no problem here)To: <Actual Number Client Dialed>Status: missed (no issue here)We would like to change this to: to simply: Subject: New/Missed Call from <Client phone number> to <Client Dialed Number or Ext Name>From: <Callers…
3 votes -
Synchronize Workspace Calender with 0ffice 365 or google calender.
It will allow users to have an overview of the synchronized calender in one go and using only one application.
12 votes
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