6040 results found
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Team Admin Request within the app
Team, is it possible to add a feature to request to provide admin access to certain team's within the app itself.
1 vote -
SMS Toggle ON/OFF at the the User Level
Currently there is no way for administrators to manage the individual SMS functions of their team without support. Much like Faxing to the desktop has an "ON/OFF" toggle on the user level, now that SMS is not unlimited and for other factors, administrators should be able to self manage who has the right to send/receive SMS to their RCO App. Perhaps in addition a limit to how many messages they can send without additional approval. With regulations becoming more strict as well for business' SMS this will grow in importance.
6 votes -
RingCentral app | Jira-add in | Ability/setting in the webhook (or somewhere) that would only alert of a new Jira comment without includ...
...ing the entire content of the comment.. Ability/setting in the webhook (or somewhere) that would only alert of a new Jira comment without including the entire content of the comment.
1 vote -
RingCentral Application error detection and fix guide via crash reports for the customer
The RC app crashes when an issue with the program is corrupted or if PC has a 3rd party software running which is a conflict with the RC application.The RC app Crashed reports should include the following:The capability to identify the cause of the errorThe capability to identify conflicting programThe capability to auto-remove conflicting programThe guided steps that include a How-To Fix link when the crashed reports is generated.
1 vote -
send links and email addressed even not registered in campaign
Customer wanted to be able to send links and email addressed even thou it is not registered to their campaign
1 vote -
Audio Input/Output setting in the Mobile app
Is there a way to make calls ring in a user's headphones when receiving calls to the mobile RingCentral app on an iPhone? It connects to the headphones after answering the call, but the initial ring happens aloud rather than in the connected headphones.
1 vote -
Need to have a colour scheme for people with Colourblindness
As a USER of RingCentral Service Web, we have a number of users who are colour blind. If a user has Achromatopsia this means most, if not all graphics are impossible to read. We can easily resolve this by using a similar process on Service Web and the RingCentral App, by using textures as well as colours. For example. Green Dots. Red Lines (diagonally) and orange lines (vertically). This will mean that the user can see the texture, even with no colour vision.Colour (color) blindness (colour vision deficiency, or CVD) affects approximately 1 in 12 men (8%) and 1 in…
46 votes -
allow SMS to be seen by all users
allowing all users to see and interact with SMS messages - I own an insurance agency, so when customers text the office, it would make it much easier if both myself and my employee(s) would be able to see those messages.
6 votes -
Add Message like features to SMS Threads
We text our clients a LOT. To the point it can be difficult to keep track of things that have been addressed or not. Having some of the functionality available in normal Messages for SMS threads would be a huge help to manage them. I realize SMS doesn't support the interactive type features where both sides of a convo see things (tasks, events, etc). But being able to do things like Pin specific texts, Attach files to a thread, have the images tab show any images sent/received, assign a task/event (and perhaps give the task assignee visibility to the thread),…
7 votes -
Option in the RingCentral Application to tag a telemarketer texts or calls as Spam.
The customer wanted to have an option in the RingCentral app to directly tag telemarketers as Spam instead of blocking the number.
3 votes -
Add Template for Existing Phones
This would be useful if a company has multiple devices that they need to set the number of rings to, they don't need to go to User > select the ext > Call handling > then set the number of rings for the device
3 votes -
Be able to switch to night message menu when hitting DND button
We would love if instead of setting business hours for the phones to switch to the night menus if we could hit the do not disturb button at night and it would automatically go to our night options. When we are in the office it varies on when we leave depending on what we have left to do. Instead of it going to night mode at 9pm automatically and us still being in the office for whatever reason we would like the option to turn it to night mode manually so we can answer possibly important calls while we are…
3 votes -
Company Fax Number should show at the bottom as an outbound calling number from the RC app
Wants to put the company fax number at the bottom of the outgoing caller number to avoid being selected to call out
1 vote -
Admin have ability to monitor all employee chats live
As admin we can monitor calls easily, but there is no way to monitor chats between employees or in teams you are not a member of. You should be able to monitor chats the same way you can monitor calls. An admin should also be able to delete teams created by non admins.
8 votes -
Import Custom Rules for Multi-level IVR sites
We are looking for a way to import custom rules for Multi-level. We have 8 sites that need their custom rules updated for 2023 and we are hoping we can import vs. editing 11 custom rules 8 times.
7 votes -
Capalities to barge two admin on one user at the same time
It would be better to have at least 2 admin who can barge/whisper/ monitor on a user at the same time.
2 votes -
Need to answer and hold other calls without disconnecting current caller.
I have a call-in talk show. Every time I'm "on a call" and other callers ring in, when I click (ANSWER AND HOLD) it puts the "active" caller on hold rather than the new callers. This is a big problem on my side. Please help!
6 votes -
Automatic SMS reply for MAIN LINE (not user extension) if voice call cannot be answered. Example, when voice call cannot be answered, an...
... SMS could go out "Business Name, How may we help you?. When we are busy trying to answer multiple phone calls is less manageable than multiple text threads. Or when we are too busy to answer the MAIN LINE (not user extension), text messages are much easier to manage than voice mail. We would really appreciate SMS based responses versus voicemail. And an automated text for a missed call would really help. It could simply say, "Business Name, sorry we cannot answer the phone, but how may we help you?" and the SMS thread would be initiated.
1 vote -
block number for certain site only
block number for certain site only
2 votes -
Admin wants to have the capability to remove the option for standard users to see the Company directory/contacts.
This is beneficial for the Admin who don't want the users in the account to see the contact details of the super admins or other users.
1 vote
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