6040 results found
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Add Microsoft Contacts to Ring Central in Teams
We tried to primarily use Ring CEntral within TEams as that is our organizational app and we wanted to use Ring Central as the backbone of our service. However, it doesn't pull in any of the users contacts or recognize them in Caller ID. This works in the Ring Central app. It even works in Ring Central in Outlook. It just doesn't work in Teams. If the info is in Office 365 and in Ring Central, I don't see why it can't be pulled into the Ring Central app in Teams.
2 votes -
RingCentral App and RingCentral Service Sync user information
I am really not sure why this has not happened yet, but it would make complete sense to have the Service Center, where all users and phone profiles are setup to sync across with the RingCentral App. I am specifically referring to a User Profile, such as location, title, extension, mobile number, direct number, extension, email, call handling details and such. It almost seems like there are pieces of them that sync, but nothing like a full and fluid sync. We have desperately tried to make the location and details, including mobile numbers and Direct numbers sync between the phone…
2 votes -
Page Buton on Polycom Phones: Direct to the Paging Extension
Since my company only has 1 paging extension/device, it would be best to bypass the paging announcement and set the paging button on my polycom vvx 350 phone set to the extension number of the paging device.
4 votes -
Performance Reports - Call Queues Abandoned Calls
It gives you a count on the call queues side. But when you switch it to the user's the number doesn't match. It becomes a total count of the user extension all together. It will benefit to keep it separate as it pertains those abandoned call happened on the call queues side.
5 votes -
to be able to attach attachment thru google drive in the fax services
to be able to attach attachment thru google drive in the fax servicesWhen we send fax out , we would like to use google drive or dropbox to pull out attachment and sent out by fax
5 votes -
Yealink T4xU button templates and configuration
Add an interface to allow button templates and customizing phone settings. There is already a provisioning tools setup since anytime you add someone to the HUD it adds a speed dial/monitor button to the Yealink phones.
9 votes -
Automatically add assigned numbers to SMS Campaign
It would be very useful if any new number added to the account(s) be automatically added to the SMS Campaign otherwise it will be a step administrators will forget to do and the new phone user will not be able to use their text function.
3 votes -
Password in sending email to fax
Customer would like to have a feature wherein sending faxes via email is protected with a password
1 vote -
ability to turn-off/do not ring the physical phone like Mitel when on an active call using the RC desktop app/mobile app
ability to turn-off/do not ring the physical phone like Mitel when on an active call using the RC desktop app/mobile app
1 vote -
The ability to change the ringer on the mobile phone app
It would be nice add a different sound to the Ring Central Phone app like you can the on the actual phone.
1 vote -
IVR numbers ring as a presence on the softphone
Option to Add IVR as presence so that if it does not get answered, call is routed back to the IVR.Customer's verbatim: We have calls that come in to an IVR on the MVP side. There are a number of options, for reaching members of this team. We want a way to make this number ring as a presence on their softphone and in the event they do not answer, it goes back to the call routing.
1 vote -
Calendar view
mobile view does not allow full month view of calendar. Desktop view for calendar would great if able to pin to side bar for easy access and review
2 votes -
for admin portal to have a realtime view of deductions and description of Auto purchase and email notif of balnace realtime
for admin portal to have a realtime view of deductions and description of Auto purchase and email notif of balnace realtime
2 votes -
IVR for Outgoing Calls
i want when i make an outbound call, RingCentral will automatically route the call through my selected options menu, allowing receivers to choose the appropriate option for their needs.
2 votes -
To Integrate Phone App with unified desktop to show the actual user status in HUD
Desktop app were having issues checking the presence of the users using the phone appit is showing offline and we need to be able to see their status in HUD with their right status from their extensions
2 votes -
park groups custom MOH
I need to have a custom MOH on park groups
1 vote -
bulk notification update
I'm trying to disable the option "Send an email when a phone is added" on all users account. It is not an available option within a template. Please have an option to do this in bulk. Also, an option to disable notifications to users temporarily.
1 vote -
Ability to search/filter by events in groupchats.
our team uses ring as our primary communication method.When a team member has vacation time and or just will be out of the office for a period of time they will create a new event within ring central and send that event in our team chat. This is great however the events get lost very quickly when we use the team chat as normal.I would love to see something that allows us to filter by these events to see what days the team will be unavailable ect. Similar to how all team member can see a pinned comment.cheers
1 vote -
Ability to make outbound calls with IVR
Ability to make outbound calls with IVR - the customer gets a call from a robot
2 votes -
Presence feature. Need the ability to answer a call after it was forwarded to another extension.
The presence feature is set up for users 1, 2, and 3.
User 1 missed the call and forwards it to User 2. User 2 incoming call shows up on User 3 deskphone display but will not light up giving User 3 the ability to pick up the call.It would help if users will also have the ability to pick up calls (using the presence feature) that was forwarded to another extension.
1 vote
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