2983 results found
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Call Monitoring Click From App to Desk phone
When you select call monitoring from the app, the feature will be routed to your desk phone. Initiate Initiate the call monitoring from the RC App then it will relay to the Desk phone.
2 votes -
Click to call using iphone
Able to use Iphone on click to call options on websites. The feature works on android and computers but not on iphone.
2 votes -
2 votes
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user extension press 0 to external number
The caller wants to have an option from the user extension to press 0 to route to an external number while his RC app are all enabled.
2 votes -
Exempt Extension for Shared Directory
Consider implementing an exemption feature in the admin portal to allow selective sharing of external contacts within the directory, enhancing flexibility and control over contact management.
1 vote -
Individual User Profiles
Individual user profiles to see how many calls they have taken while being a user
1 vote -
Individual Outbound Caller ID for Shared Lines
It is better that customer has the ability to choose the caller ID for each line -- even they are sharing one device. Some customers use one phone for different companies but admin portal only allows them to choose one caller ID.
3 votes -
Paging Only Group for Mobile Devices
The customer would like to have an option to send one way broadcasting through mobile devices.
2 votes -
Shared Calendar - Call Queue
The shared calendar will show who is on a call for the call queue using desktop and mobile RC apps
2 votes -
separate user and extension from License & Inventory user download
Currently, when in Account > Inventory and Usage > and you download the RingEx License user list, the extension and user's name are lumped together, which makes parsing through the data that much more difficult. Both should have their own columns.
1 vote -
Direct number to be connected directly to User
We have a call from a user which is giving a Missed call notification to our admin extension 100 upon checking the call logs with your Representative it shows that the dialed number is the direct number of the user however the caller typed in the extension 100 to redirect the call to another extension, we wanted a way to disable the option for the caller to type in the extension midway to redirect the call
1 vote -
Entra ID
We use Entra ID account provisioning service with RingCentral. It works pretty well but we have noticed that RingCentral users created using the provisioning service have their Caller ID set to our main number. We would like it to default to the user's Primary Number.
1 vote -
Call Log for ATA
We have a customer who would like to know if it's possible to determine whether the forwarding extension using ATA is busy or unavailable, or to have the forwarding status displayed in the log.
1 vote -
3 votes
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Track User place in the call queue distribution
We would like a way or an announcement that the user will hear to to know what is the place of the user in the call distribution on a call queue
1 vote -
call will roll over from the extension and if no one answered, it will be routed to Call queue. And if that case happened, it should not be
As the call will roll over from the extension and if no one answered, it will be routed to Call queue. And if that case happened, it should not be showing as missed call on the analytics.
1 vote -
The ability to support the prepaid number as substitute caller ID.
The ability to support the prepaid number as substitute caller ID for AU accounts.
1 vote -
Different bullet points icon according to indentation in messaging
Bullet points icon can be formatted based on their indentation like filled circle then empty circles, hyphen etc while formatting a message
Currently, only filled circles appear2 votes -
Save customize status for users in RingCentral App and upload multiple profile picture in one time set up t
Save customize status for users in RingCentral App and upload multiple profile picture in one time set up to do it quickly.
3 votes -
Send Voice Notes via message
It would be great if we can send voice notes on the messaging platforms, just like WhatsApp, IG or FB.
1 vote
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