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2154 results found

  1. Configure Avaya J179 for more than 3-way conference calling.

    This feature request explores the possibility of increasing the maximum number of participants in a conference call beyond the current limit.​

    Enhancing this capability would benefit teams that require larger group discussions without relying on external conferencing solutions.​

    17 votes
    New  ·  10 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  2. Need Public Parking in HUD

    Need Public Parking in HUD

    14 votes
    New  ·  12 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  3. Show Toll-free minute usage in Service Web

    The request is to have the toll-free minutes portrayed in a way similar to how Global Minutes are, i.e. "you have used x minutes out of a total of y." This would enable customer to view their current usage so that there are not overages.

    56 votes
    New  ·  7 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  4. Ability to download bulk users on SMS campaign

    To have the ability to download bulk user's on the SMS campaign and to have filtered them per campaign

    18 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  5. Number Storage

    Access to the AL numbers reserved on the customer UID Number Storage:

    1. We need to have access to see the list of numbers reserved on the Number Storage list.
    2. The ability to move numbers from Number Storage to Inventory.
    3. Only available to Super Admins.
    19 votes
    New  ·  4 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  6. Admin control on AI notes - disable or enable automatic AI notes in Admin portal or Templates

    As an Admin, I should be able to disable Automatic Call Notes for an end-user who has enabled it or set as a permission based on roles. Currently you can only disable or enable AI notes, but at the end-user level, only the user can control automatic call notes. There should also be a lock out option based on role or applied to a template.

    USE CASE: I don't want ever internal to have Notes or Transcription turned on, but I want to allow the end-user to allow AI notes for external customer calls after they have asked permission. This…

    36 votes
    New  ·  3 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. Search functionality to find number in TCR Campaigns

    We recently had an issue whre users had to take numbers out of campaigns and add them back in. Sth would like the ability to search for affected numbers to speed up the process

    21 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  8. Allow non super admins to edit presence settings on there phone

    I would like Non superadmins (users) to beable to edit the presence of there phone that way users can edit the area where the speed dials (BLFs) appear.

    this would let a user se the blf to a certain spot on there phone such as expansion pack

    12 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  9. Ability to turn off ads or promotional content from the email voicemail notifications or other notifications

    Ability to turn off ads or promotional content from the email voicemail notifications or other notifications

    12 votes
    New  ·  3 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. Feature Add: Being able to receive codes from Verification short codes

    We need to receive verification codes from a short code, and apparently, this feature is not yet available with the newest release.

    38 votes
    New  ·  3 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  11. SMS Text Templates

    I would like to be able to order the template texts alphabetically or what ever so that I can find them in a logical order. ie - all texts pertaining to Reminders, or Paperwork Due, etc. - I like and use the templates every day. I used to have a text file on the side of my RC that I would cut and paste into RC. So great addition!

    16 votes
    New  ·  6 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  12. Time widget in chat

    We always chat with collegues from different time zones and raising questions like:
    - "Is it comfortable for you to have a meeting at 7:00PM EST/08:00AM GMT-6/15:00 (your city/country/etc)"

    I would like to have a button in the message window (right to the text format/file attache/emojis/gif/audio-video message).
    On click:
    - Open a window to type or select date-time from timepicker
    - Click "OK"
    - Add something like: {datetime:2025-05-02T12:30:13UTC} in the message
    - Show it for all users in theris timezone

    I see message:
    - "Would you like to meet at 05 May 19:00 EST?" (my timezone)
    Person sees:
    - "Would…

    8 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  13. Allow poly phones to set call forward via the TUI (Telephone User Interface) to short extension

    Poly devices (VVX-250) used to be able to set a call-forward to a short extension number using the TUI.

    This function no longer works, meaning call-forwards must now be set using the full extension - i.e. site-code + short-extension.

    We were informed by support this stopped working because RingCentral discovered a 'bug' and by fixing the bug, it prevents call-forwards using short extension on poly handsets.

    This is causing a headache for our customers, some who only ever use the short extension to dial/transfer to each other and set call-forwards.

    Now when setting call-forward, they must enter the site code…

    21 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  14. Group > Call Queues > Overflow Group - Ring Simultaneously

    Group > Call Queues > Overflow Group - Ring Simultaneously. When I configure this, I just get two options Longest Idle and order.

    Reason we find this extremely handy is we can put our admin/receptionist(s) in the first group and then overflow to the rest of the office if they cannot get the call. Improved call flow rather than just ringing everyones PC/Phones/Mobile on every call.

    Thank You

    22 votes
    New  ·  3 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  15. Ability to set desk phone admin password through admin portal.

    Please add a place in the admin portal to set the admin password for third party desk phones and third party devices such as ATAs so that they are secured with a password that is known to the System Admin User and does not get reset when changes are made to the devices through the portal. This is for devices such as Yealink phones, Polycom Phones and ATAs.

    33 votes
    New  ·  3 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  16. HUD List Vertical Format vs Horizontal Format option

    Request the HUD list be available in vertical tile format versus horizontal tile format without having to manipulate the HUD list after popping it out.

    39 votes
    New  ·  7 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  17. Access to AI content

    A feature for super admin users to access the AI content of other user extensions

    12 votes
    New  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  18. IVR Wait

    Need the option to route a call away from the IVR if there is no input after 1 time of the audio being played. Currently only option is for the IVR message to play 3 times before it transfers off somewhere. This has been raised by numerous customers as a huge gap

    21 votes
    New  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  19. Disable Call recording announcement

    I would like to take the call recording announcement off without removing the automatic call recording feature, our agents are trained to discuss that the call is being recorded
    it would be nice if there is an option for us to opt out to the automatic call recording announcement

    47 votes
    New  ·  5 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  20. Feature Request – SMS / Campaign History Activity Tracker

    I would like to submit a feature request for the SMS and Campaign History sections. Specifically, I propose adding a feature that tracks the activity of phone numbers within a campaign, such as when numbers are added or removed. This feature would be an activity tracker within the campaign history, providing a clear log of these changes over time.

    The feature would include the following functionality:

    A log or section within the Campaign History page showing the recent activity, such as the addition or removal of phone numbers.

    Clear indicators of when and by whom the changes were made (optional…

    10 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
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