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2154 results found

  1. Show Toll-free minute usage in Service Web

    The request is to have the toll-free minutes portrayed in a way similar to how Global Minutes are, i.e. "you have used x minutes out of a total of y." This would enable customer to view their current usage so that there are not overages.

    56 votes
    New  ·  7 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. Disable Call recording announcement

    I would like to take the call recording announcement off without removing the automatic call recording feature, our agents are trained to discuss that the call is being recorded
    it would be nice if there is an option for us to opt out to the automatic call recording announcement

    47 votes
    New  ·  5 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  3. Call Queue Wait Settings - wait time

    several customers are asking to have a longer wait time on queues.
    currently the max wait time that can be configured is 15 min, ideally having more options 20 , 30,45,60 min

    41 votes
    New  ·  3 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  4. HUD List Vertical Format vs Horizontal Format option

    Request the HUD list be available in vertical tile format versus horizontal tile format without having to manipulate the HUD list after popping it out.

    39 votes
    New  ·  7 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  5. Feature Add: Being able to receive codes from Verification short codes

    We need to receive verification codes from a short code, and apparently, this feature is not yet available with the newest release.

    38 votes
    New  ·  3 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  6. Admin control on AI notes - disable or enable automatic AI notes in Admin portal or Templates

    As an Admin, I should be able to disable Automatic Call Notes for an end-user who has enabled it or set as a permission based on roles. Currently you can only disable or enable AI notes, but at the end-user level, only the user can control automatic call notes. There should also be a lock out option based on role or applied to a template.

    USE CASE: I don't want ever internal to have Notes or Transcription turned on, but I want to allow the end-user to allow AI notes for external customer calls after they have asked permission. This…

    36 votes
    New  ·  3 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. Inqueue Callback: Changing Number Confirmation Prompt

    Inqueue Callback: Changing Number Confirmation Prompt
    Our company would like the ability to change the caller ID confirmation message. Currently, it does not say to hit # to confirm the phone number, causing confusion for our clients. The number will confirm if you press # or wait, but because the prompt does not mention to press #, customers feel like they are getting ”stuck”.

    36 votes
    New  ·  3 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  8. Ringless Feature - Whereas advertisement of the company can be sent through voicemail (direct to voicemail) to their recipients.

    Ringless Feature - Whereas advertisement of the company can be sent through voicemail (direct to voicemail) to their recipients.

    34 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  9. Ability to set desk phone admin password through admin portal.

    Please add a place in the admin portal to set the admin password for third party desk phones and third party devices such as ATAs so that they are secured with a password that is known to the System Admin User and does not get reset when changes are made to the devices through the portal. This is for devices such as Yealink phones, Polycom Phones and ATAs.

    33 votes
    New  ·  3 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. HUD- ALL option is missing

    After the recent update for the RingCentral application, the HUD option is missing the ALL option feature.

    The customer and partner want to revert it when the HUD is showing the ALL option.

    29 votes
    New  ·  5 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  11. Increase TCR Filters, to include sites and departments

    Can we please add additional filters for the TCR campaign, like sites and departments?

    24 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  12. add minimum of 3 number of callers allowed in queue

    add minimum of 3 number of callers allowed in queue, as requested by Josh for Calm Consultants

    24 votes
    New  ·  1 comment  ·  Call Queues  ·  Admin →
    How important is this to you?

  13. Option for the user to choose the password set on their deskphone

    Users will be able to choose the password set on their deskphone and it will not go back to the default password if the phone reprovisioned

    23 votes
    New  ·  3 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  14. Assign 2 desk phones with 1 line

    Assign 2 desk phones with 1 digital lines on a User extension without adding shared lines to the account.

    23 votes
    New  ·  3 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  15. Disable dial pad pop out

    Is there a way to prevent the dial pad from popping out of the Ring Central App when making a call? I would rather it stay in the Ring Central app and not pop out into it's own little window.

    23 votes
    New  ·  6 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Group > Call Queues > Overflow Group - Ring Simultaneously

    Group > Call Queues > Overflow Group - Ring Simultaneously. When I configure this, I just get two options Longest Idle and order.

    Reason we find this extremely handy is we can put our admin/receptionist(s) in the first group and then overflow to the rest of the office if they cannot get the call. Improved call flow rather than just ringing everyones PC/Phones/Mobile on every call.

    Thank You

    22 votes
    New  ·  3 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  17. Longer ring time for deskphone/softphone

    Phones to ring MUCH longer than standard, up to 5-10 minutes. The current limit is 15 rings (75 seconds). Administering call queues or other workarounds is not scalable across 100s of potential extensions (the use case here is for a public sector healthcare project).

    This would not be a good setting for all customers, but having a backend option for "Super long ringing" would be useful!

    22 votes
    New  ·  3 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  18. Percent calculation with filters - Business Analytics

    The filter when adding external (internal) calls, for example, doesn't apply on percentage calculation . The number of Total calls is correct, but the percentage is incorrect. The denominator remains unchanged when filters are applyed.
    The salesforce ticket has been already opened 24162866.
    Useful wiki page regarding this topic :https://wiki.ringcentral.com/pages/viewpage.action?spaceKey=AKB&title=Percent+calculation+with+filters

    22 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Search functionality to find number in TCR Campaigns

    We recently had an issue whre users had to take numbers out of campaigns and add them back in. Sth would like the ability to search for affected numbers to speed up the process

    21 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  20. Allow poly phones to set call forward via the TUI (Telephone User Interface) to short extension

    Poly devices (VVX-250) used to be able to set a call-forward to a short extension number using the TUI.

    This function no longer works, meaning call-forwards must now be set using the full extension - i.e. site-code + short-extension.

    We were informed by support this stopped working because RingCentral discovered a 'bug' and by fixing the bug, it prevents call-forwards using short extension on poly handsets.

    This is causing a headache for our customers, some who only ever use the short extension to dial/transfer to each other and set call-forwards.

    Now when setting call-forward, they must enter the site code…

    21 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
    How important is this to you?
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