4421 results found
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Increase limit for Fax Cover Page notes
Customer is getting an error message "Please enter no more than 600 characters" in their Cover page notes.
2 votes -
Fax preview
We need the ability to view attached fax files before sending them. Currently, the system does not allow this. Since this feature was available in RingCentral Classic, we would like to maintain the same functionality in the new system.
1 vote -
Unified SMS and Call History
Customer would like to have a Unified SMS and Call History that's accessible regardless of a user's roles.
1 vote -
Separate Voicemail Greeting Management for Work Hours and After Hours via Phone Call
Summary:
Request to enhance voicemail greeting management functionality in the RingCentral Admin Portal and RingCentral App to allow separate configuration of Work Hours and After Hours voicemail greetings when updated via phone call.Current Behavior:
Currently, when a user changes the After Hours voicemail greeting through a phone call, the same greeting is automatically applied to the Work Hours voicemail greeting as well.This behavior prevents users and administrators from maintaining distinct voicemail greetings for different schedules.
Requested Enhancement:
Allow separate voicemail greeting recordings for:
Work Hours
After Hours
Ensure that updating the After Hours voicemail greeting does not overwrite…3 votes -
notification sound or alert when a call is parked
We would like to request the implementation of a notification sound or visual alert whenever a call is placed on park.
Currently, parked calls may occasionally be overlooked, especially in busy work environments where users are handling multiple calls simultaneously. Adding an audible notification, pop-up alert, or visual indicator for parked calls would significantly improve call management and user awareness.
Benefits to the Customer:
Reduces the possibility of forgotten parked calls
Improves customer experience by minimizing long wait times
Helps users respond to parked calls more efficiently
Enhances productivity for teams handling high call volumes
Prevents missed communication opportunitiesThis…
1 vote -
Add the Call Waiting Audio Alert for RingCentral Mobile App
To have a configure settings of Call Waiting Audio Alert for Mobile App since this settings can only configure via the Desktop and Web App but not available on mobile app.
3 votes -
Support for French Special Numbers and Short Codes (e.g., 3179 for RIO)
Currently, RingCentral accounts using French phone numbers are unable to dial local special short codes, specifically 3179. When an outbound call is attempted to this number, the call fails immediately.
We request that RingCentral update its outbound routing tables and coordinate with its local European carriers to recognize, support, and successfully route calls to French special numbers and short codes. Specifically, full access must be granted to 3179, which is the national automated service used to obtain a line's RIO Code (Relevé d'Identité Opérateur).
1 vote -
Rework Caller ID
Caller ID is very segregated at present.
Suggest that by default, any user within an account should be able to use any Caller ID on that account, regardless if it's a company number, site number so forth.
This should be paired with an extension level ability to allow/disallow Caller ID.
Current state, if a user is not part of a queue or a particular site, they cannot use Caller ID attributed to those objects outside of their "bubble". One workaround is that the number is pointed to auto receptionist and a custom rule put in place; this adds administrative complexity…
1 vote -
Agent priority for callback
looking to see if certain agents are set as priority for the callbacks
1 vote -
Increase co- recipients in Shared Voicemail
have the ability to increase co- recipients in Shared Voicemail. As per Default it is 15 only but it would be great if we could have it increased.
1 vote -
AI notes will be automatically created as a task to assign to specific Users to handle it for callback/appointment
The customer asked if a custom voice recordings could be uploaded to RingCentral to generate call summaries and assign follow-up tasks to specific Users
1 vote -
I would like to set up something almost like rules—I don't know whether it's through webhooks and Microsoft Teams channels—but I would like
I would like to set up rules so that when I receive certain text messages, they automatically get forwarded to Microsoft Teams because there are codes that get sent in. I want my team, to be able to access these codes that are basically sent to my RingCentral number. The codes are already being sent to my RingCentral number, which is great. It's just that my team doesn't have access to them.
1 vote -
Enable MSI/EXE Deployment and Native Support for RingCentral Scheduler Add-in in Perpetual Office (2019) and On-Premises Exchange Environmen
Due to Microsoft reserving its modern framework and stability updates exclusively for cloud-based Microsoft 365 subscriptions, users on standalone Office 2019 and on-premises Exchange environments may experience intermittent loading issues, missing meeting details, or limited delegated scheduling functionality. To better support your current localized infrastructure, we have submitted a formal feature enhancement request to our product team advocating for an alternative MSI/EXE installation package and optimized synchronization protocols for non-cloud setups. This requested update aims to bridge the current platform gap, ensuring a stable and reliable RingCentral Scheduler experience without requiring an immediate upgrade to a cloud-hosted Microsoft environment. Our…
1 vote -
Site Name don't include "amp;" when using special character "&".
If you try to edit the site name for multi-site using special character "&" and name will show "&" not "&". For example, target name G&G but right now it shows "G&G". Expected behavior is "G&G" only.
1 vote -
Enable Call Queue Call Forwarding Management from Deskphone
Requested Enhancement:
Please consider adding support for:Enabling/disabling Call Queue call forwarding directly from deskphones
Allowing external number forwarding for Call Queue extensions without requiring Admin Portal access.
Providing easier operational management for non-admin users handling temporary forwarding scenarios.1 vote -
Download old SMS
Ability to download SMS that was deleted when it reaches 5000 as per Data Retention
2 votes -
Option to Select “Desktop Only” for Call Handling to Prevent Duplicate “IP Phone Offline” Entries
Customer feedback indicates that when adding a co-worker under extension settings (e.g., Ext. 115), the current available option is limited to “Desktop & Mobile apps” for call handling. There is no option to select “Desktop app only.”
As a result of this limitation and recent changes in the call handling service, users are experiencing duplicate “IP Phone Offline” entries in call logs, which impacts call log clarity and visibility.
The customer is requesting the ability to choose a “Desktop app only” option when assigning co-workers or configuring call handling preferences. This would help prevent unnecessary duplicate log entries and improve…
4 votes -
App Speed and Efficiency
Long delay in connecting to a call and updating app should be more seemless, have to delete and reapply with each update.
2 votes -
AI Transcription can be shared
The customer is requesting the AI transcription to be able to share same as AI notes
2 votes -
Call log filter - Additional filters
Additional filter for the call logs.
Currently, the only filters are the date range, call direction, types of call, and the extension.
It would be helpful if all attributes that can be found on the detailed view can be filtered.
In our specific use case, we would like to filter the "result" with "IP Phone Offline".
3 votes
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