5065 results found
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Voicemail-to-Email Subject Parity for Call Queues
Requesting an update to platform routing architecture to ensure the Call Queue Name is consistently passed as a variable into the Voicemail-to-Email subject line, regardless of whether the call is processed during Business Hours or After-Hours.
The system should retain the Call Queue Name variable during the after-hours routing diversion to voicemail. The subject line should maintain exact parity in and out of hours:
New Voice Message from [QUEUE NAME] - [CALLER ID] on [DATE/TIME]3 votes -
Business analytics for SMS
Ability to generate SMS reports through Business analytics portal. Currently, it's only limited to call reports.
1 vote -
Please streamline BYOC users creation process
Currently, administrators must utilize a counterintuitive workaround of temporarily assigning an unassigned BYOC number to the Auto-Receptionist before it becomes visible and selectable during the new user creation process. We are requesting the ability to either create BYOC users without forcing immediate number assignment, or BYOC Gateway numbers that are not assigned to be available for selection rather than being assigned to the Auto-Receptionist first.
1 vote -
Increase Personal Contacts Limit Beyond 10,000
We are requesting an increase to the hard limit of 10,000 personal contacts per user extension. As our business grows, our client, vendor, and partner directory has expanded beyond this threshold. Because personal contacts cannot be organized into sub-groups or custom sets under "Shared External Contacts," individual users rely heavily on Personal Contacts to build custom groups for batch messaging and multi-recipient faxing. The current 10,000 cap creates a bottleneck for outbound communication and contact organization.
Business Impact / Pain Points:
Interrupted Outbound Operations: Once the 10,000 limit is reached, users cannot save new leads, client numbers, or fax recipients…9 votes -
Option to assign the internal extension number ( Video Pro Only) as the caller ID in the custom rule condition
When setting up the conditions for the custom rule I see there is an option called "Caller ID". The only option that you have there is putting a phone number, a contact name or contacts from address book.
Looking for a way to get the Internal Extension number of a user that has no license ( Video Pro Only) to use as a caller ID condition for creating custom rule.
3 votes -
SMS Ext. to Ext. for Desktop App
Having the ability to send SMS using the extension number of another user on the same company account for the Desktop app, not only on the mobile app. That way, when we send an SMS to another user using their extension number, the message is also reflected in the message box on the Desktop app
6 votes -
Use Extension Number as Caller ID for Custom Rules
Have a feature for custom rules that will allow extension numbers to be the caller ID despite of not having a user direct phone number. For example, if a specific ext/user with video pro license only call the queue line, it will transfer the call.
5 votes -
Be able to Shorten the Retention from 90 days to 30 days
I would like to be able to change the retention to a shorter amount. We would like to set it from the default 90 days to 30 days.
3 votes -
Option for callers in the call queue to leave a voicemail for the queue member
Option for callers in the call queue to leave a voicemail for the queue member.
If QueueMember does not answer or is on another call, we would like the caller to have the option of leaving a voicemail message OR pressing a button to reach her assistant at a specific user extension. If that user extension is away from her desk, we would like the caller to have the option of leaving a message or being rerouted to QueueMember’s voicemail.1 vote -
SMS Workflow Builder - Reply after hours using same days but different time frame
The ability to set after hours schedule to use same days (Mon-Fri) and create different SMS auto reply for a specific time frame. For example, I have use Monday to set auto reply for the time 6AM to 1159PM. I still need to use Monday and set the auto reply for a different time, 12AM to 6AM.
2 votes -
Algo Speaker 8160 for Both Ringing Monitor and Paging
They want to use their Algo Speaker 8160 on two separate extensions simultaneously — one for monitoring and one for paging.
The device itself supports this, but RingCentral's platform only allows a device to be assigned to one extension at a time.
3 votes -
Option to change the site to an assigned multi-user device
Right now, we don't have the option to change the site of a multi-user device like the Snom M500 Pro DECT Phone or the POLY 402. We ended up modifying the back end and adding a BYOD phone with the same MAC address as the main company's because we couldn't change the site on the original device. (see case # 32499893). Hopefully, we can get this approved and implemented so customers with multiple multi-user devices will have easy access if the need to change the site arises.
18 votes -
For the Adoption & Usage report in Ring EX for phone, can a new KPI be added for transferred calls?
For the Adoption & Usage report in Ring EX for phone, can a new KPI be added for transferred calls?
1 vote -
Disable ring tone but allow vibration on mobile app
We have several employees that just want to disable the ring tone on the app but still allow it to vibrate and get notifications on their cell phones via the app.
Please look into adding this feature.
1 vote -
Internal Call Recording Announcement
Implement an option when calling internally that you can disable this call is being recorded announcement.
1 vote -
Background
Please look into being able to mass change backgrounds options within the provisioning and admin panel.
Having to go to each phone to add a custom background is painful.
Other VOIP companies have this option already especially for custom Provisioning, dont know why this hasnt been brought to Ring Central since others have been asking for years.
1 vote -
Mobile numbers can be used as caller id in AU
The customer wants to have the ability to use the mobile numbers as caller id even if it's not assigned as auto receptionist or company main number
1 vote -
Native Text Copying in Desktop Transcripts & Email Extraction in AI Summaries
Subject: Feature Request: Native Text Copying in Desktop Transcripts & Email Extraction in AI Summaries
Product / Module: RingEX Desktop App / RingSense AI Notes & Transcripts
Category: Call Transcripts & AI Recap Functionality
- Problem Statement Users face significant workflow friction when trying to capture call details from RingCentral AI Transcripts and Recaps:
Inability to Highlight & Copy: The desktop app prevents users from highlighting and right-clicking text inside the call transcript window, forcing them to download .txt files as a workaround.
Omission of Contact Information: Spoken email addresses (e.g., "john dot doe at domain dot com") are frequently excluded…
2 votes -
Reporting for mobile app
Add a reporting feature that allows us to filter and view call and SMS activity specifically generated from the RingEX mobile app by the user.
1 vote -
want to bring the phone app on the desktop computer
HI Team,
Just a query.
Client complain that the existing upgrade Integrated desktop app for MacOS computer is not as convenient to use, specially for picking up calls compared to the RC Phone app.and request if we can revert the update or client will have the option to use the old RC Phone app instead. Please consider this as part of your future product update.
Regards,
Ram Carillo
APAC Support1 vote
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