4788 results found
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add a condition in the workflow builder to identify if the caller is in my personal contacts list
Currently in the workflow builder templates there is a template for Voicemail autoresponse:
Automatically respond via SMS to customers who leave a voicemail. However as the website specifies it's not appropriate to send SMS messages to those who haven't opted in. I'd like to add a condition in the workflow builder to identify if the caller leaving the voice message is in my contact list. If they are, they most likely have already opted into messaging.1 vote -
Audit log who and when changes made on a report or subscription
Include an audit log which Performance report or subscription was recently changed, who made the changes and when was the change made. It should also track items which were modified like users or kpi.
1 vote -
Option for After-Hours Auto-Reply to Inbound Group MMS Texts
Currently, RingCentral's after-hours SMS auto-reply feature only works on direct 1-to-1 SMS messages. If a customer or client includes a sales rep in a group text (MMS) outside of business hours, no auto-reply is sent. The customer assumes their message was acknowledged or received, but the rep has no way of informing them that the business is closed without manually replying off the clock.
Proposed Solution / Feature Request: Enable an admin setting or user-level toggle that permits after-hours auto-replies for group MMS messages. To prevent infinite auto-reply loops across multiple group chat members, the system could either:Fire a 1-to-1…
2 votes -
Allow Fax-Only Numbers to Appear in "Called Number" Selection for Site Custom Rules
Description:
Currently, phone numbers configured as Fax-only do not appear in the "Called Number" selection when creating or editing Site-level Custom Rules (Site Call Handling) in the admin portal.However, testing confirms that custom rules do successfully apply to fax traffic when the number is temporarily set to "Voice and Fax," added to the rule, and then reverted back to "Fax-only." This indicates that the backend supports fax interactions within custom rules, but the UI restricts selection based on number type.
Problem Statement:
This creates a usability gap where:Fax-only numbers are not selectable in the UI
But are technically…1 vote -
7 votes
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Allow to connect Intercom devices to ATA
Option to connect an Intercom device using an ATA Device connected to an extension.
1 vote -
Additional key line that can be assign to the user extension itself
Ability to assign not just two key line but 4 key line to the user extension itself as its presence.
Example:
User Ext 101 's presence will show as all 4 lines as User ext. 101's name.
1 vote -
wait announcement
Support playback of the "When they are added to queue" announcement without conflicting with While Waiting in Queue settings.
Currently, the admin portal provides an option to play an announcement when a caller is added to the queue. However, this feature does not function as expected because it conflicts with the existing "While Waiting in Queue" settings. As a result, the announcement cannot be enabled and used independently.
1 vote -
rc app
Support playback of the "When they are added to queue" announcement without conflicting with While Waiting in Queue settings.
Currently, the admin portal provides an option to play an announcement when a caller is added to the queue. However, this feature does not function as expected because it conflicts with the existing "While Waiting in Queue" settings. As a result, the announcement cannot be enabled and used independently.
1 vote -
Able to receive an SMS notification when the account is nearing the free SMS inclusion limit.
Able to receive an SMS notification when the account is nearing the free SMS inclusion limit.
2 votes -
Bulk RingEX License Update for Multiple Users
Description:
We would like the ability to update RingEX licenses in bulk for multiple users from the Admin Portal.
Currently, changing a user's license (for example, from Video Pro to RingEX) must be done one user at a time. This becomes very time-consuming and inefficient when migrating or updating large numbers of users.
Requested Enhancement:
Allow administrators to select multiple users and change their license type in a single action.
Support bulk license changes through both the Admin Portal and CSV/Bulk User Update templates.
Automatically validate license availability before applying the changes.
Provide a summary of successful and failed updates…1 vote -
Enable Video and Screen Sharing During Automatic Call Recording
Customer Request
The customer would like the ability to use Switch to Video and Share Screen while on an active phone call with Automatic Call Recording (ACR) enabled.
Currently, ACR prevents users from starting video or screen-sharing sessions during a call. This creates workflow challenges, as users must end the call, stop recording, or rely on external tools to share information with customers. These workarounds can impact productivity and create compliance concerns.
Requested Enhancement
The customer is requesting a seamless way to start a RingCentral Video session or screen share while keeping the existing recorded phone call active.
Dual-Track Seamless…
4 votes -
Multiple Contact Email Addresses for First Born Super Admin
Please consider adding support for multiple contact email addresses for the First Born Super Admin (FBSA). Currently, only one email address can receive notifications and approve high-risk account changes. Allowing an additional contact email would ensure that if the primary Super Admin is unavailable (e.g., in a meeting, on vacation, or otherwise unavailable), another authorized contact can receive notifications and respond to account-related requests without delay.
1 vote -
Call queue member device assignement
"Please add a setting within Call Queues that allows us to select exactly which of a member's devices (e.g., desk phone or desktop app) will ring when a queue number is called."
2 votes -
9 votes
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Chinese Outbound Caller ID
Symptom
Inbound international calling from outside China using a China Caller ID: Example - When calling China from Singapore using a China Caller ID (CID) the call fails to complete and you receive a message "The number you dialed is not accepting calls at this time" or "Your number is restricted".
Outbound termination: Example - China Caller ID used for an outbound call; call will not complete--no exceptions.Cause(Optional)
China government has regulated the use of China Caller IDs restricted for in-country use only. Calls from outside the country using a China Caller ID will fail, and outbound termination (ex:…4 votes -
Extension of Inactivity Threshold for Shared Inbox Resolution
Objective:
Enhance the RingCentral Shared Inbox configuration by allowing users to customize the number of days of inactivity before a thread is automatically marked as "Resolved."Background:
The current system architecture triggers an automatic "Resolved" status on threads after 3 days of inactivity.Justification:
Increasing the flexibility of this setting will accommodate workflows that require a longer follow-up window. Providing an extended timeframe will allow both clients and internal users sufficient time to address pending items, thereby reducing the risk of premature case closure and improving overall correspondence management.3 votes -
Ability to Identify Newly Created Unassigned Extensions
Description:
When adding a new unassigned extension, it is currently grouped with all other unassigned extensions, making it difficult to determine which extension was just created. This creates challenges for administrators, especially when managing multiple cost centers or tracking recent changes. It would be helpful to have a way to easily identify, tag, or filter newly created unassigned extensions—such as by creation date, a “recently added” flag, or custom notes.Benefits:
Prevents confusion and misassignment of extensions
Improves tracking and auditing for organizations with multiple administrators or cost centers
Streamlines onboarding and extension management processes
Request:
Please add a feature…2 votes -
Short Code extensions per User Extension
They would like the option to increase or decrease the number of digits allowed for short code extensions on a per-user extension basis, rather than applying the change to the entire account.
1 vote -
Shared Lines limitation
Ability to transfer a call from one device to another device under the same Shared lines.
2 votes
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