2954 results found
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Enable Custom Tab Assignment for Shared Directory Contacts in Contacts Section
When we upload the Shared directory of external contacts in the RingCentral Admin Portal by default, the contacts are showing on the Company tab of the RingCentral app.
Please implement a feature wherein we can select on which tab on the Contacts portion of the RC app that we can put the externally shared contacts1 vote -
Enable Custom Tab Assignment for Shared Directory Contacts in Contacts Section
When we upload the Shared directory of external contacts in the RingCentral Admin Portal by default, the contacts are showing on the Company tab of the RingCentral app.
Please implement a feature wherein we can select on which tab on the Contacts portion of the RC app that we can put the externally shared contacts1 vote -
multiple sms recipients for call ques
please add multiple recipients for sms call ques. currently there's only an option to add only 1 recipient to sms call que.
2 votes -
Ability to enable/disable users' ability to see the apps icon in the RingCentral App as an Administrator
have the ability to enable/disable users' ability to see the apps icon in the RingCentral App as an Administrator
1 vote -
option to search if a user is part of different key presses for multiple IVR
to have an option to search if a user is part of different key presses for multiple IVR
1 vote -
Ability to search or view inactive/deleted users in the RingCentral app.
Ability to search or view inactive/deleted users in the RingCentral app. We need to be able to pull up inactive users in a RingCentral app user search. Currently, inactive users are not available in a search in the RingCentral app.
1 vote -
Received Fax Notification to Include Fax Attachment
Currently, users that receive faxes must access the RC App to see the attachment/fax. The fax/attachment should be included in the received notification.
2 votes -
Ability to download message/chat transcript.
Ability to download message/chat transcript.
2 votes -
standard Android Push Notifications (via Firebase Cloud Messaging - FCM)
full FCM-based push notification support to enable better integration with smart devices and third-party systems.
1 vote -
Shared voicemail increase number of co-recipient or unlimited
Customer wanted to have option to increase more than 15 voicemail co-recipient or unlimited on a call queue, user extension or shared voicemail..
2 votes -
Nuisance caller re-direct
To combat nuisance callers, we have found that utilising the call blocking feature on the Super Admin account to not be the best method. When these rules are applied, it is very obvious to the nuisance caller that they have been blocked, therefore can simply change the number that they are calling from to circumvent this.
What we have found to be a lot more beneficial is to configure custom rules which re-directs certain caller IDs to a call queue which isn't manned. This then gives the appearance to the nuisance caller that they are waiting in legitimate queue, reducing…
2 votes -
Different Call Status for missed Out of Hours calls
There should be a different status/call result for calls missed during a working day and calls missed outside of working hours.
We run an 8am - 5pm technical support service, and calls received outside of these hours are categorised as 'missed'. Calls that come in during these hours that don't get answered are also categorised as 'missed'. This means we can't rely on using %missed as a KPI.
If calls outside of working hours had a different call result, this would improve performance reporting hugely.
2 votes -
Same status in RingCentral Desktop App and RC Teams Integration
Maybe this is more a bug report then a feature request.
The status is not identical in the RingCentral Desktop App and the RingCentral Teams integration.
Please see the screenshot it the attachement.
1 vote -
RingCentral App - SMS User Interface Update
When sending a SMS the gray pop up for attaching something to the SMS will appear over the message causing parts of the message to be hidden.
Request to have pop up icon go up instead of down to prevent it from hiding SMS content.1 vote -
Include name of report in email subject
When you receive the regular scheduled report, the subject of the mail is only "Planned Report". The name you chose is only visible and readable in the body of the mail. So from the subject line you cannot realized, what report type is in the email. This is a not that nice user experience, especially when you receive a lot of reports via mail.
1 vote -
Allow customization of voicemail notification subject lines
The default subject line for email notifications when voicemails are left reads "New Voice Message from [RingCentral customer name] - [customer] [number] on [date]. Where email subject line real estate is at a premium, RingCentral customers should be given flexibility and customization.
First, the VM is most likely not "from" the RingCentral customer--it is mostly likely from the customer of the Ring Central customer.
Second, if the RingCentral customer has a long name, the most important part of the VM--the WHO--gets lost in the sauce.
Lastly, the subject line is poorly formatted with no punctuation or break between the name…
1 vote -
Hotkey Support MS Teams EA
Please support in MS Teams EA the hotkey functionality F6 to place a call same as with the desktop application.
1 vote -
Use Hongkong number as Substitute Caller id
Use Hongkong number as Substitute Caller id
2 votes -
Financial Year to Date (FYTD) reports
I’ve set up scheduled reports using the Performance Report for queues, users, and calls, which has been working well and aligns with our security and privacy requirements. I’m now looking to include FYTD figures in our reporting and ideally have these reports scheduled and automatically sent via email each month.
While custom ranges allow us to manually generate FYTD reports, it appears these cannot be scheduled for automatic delivery. Given the time and resource constraints within our IT team, manually exporting these reports each month may not be sustainable.
1 vote -
Callflow Builder IVR
Ability for the customer to reply keypresses and it will send them automated SMS based on the key presses they choose.
2 votes
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