5376 results found
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Enable capturing IVR options from a caller so this info is auto added at the start of a call recording
Enable capturing the IVR options from a caller so this info is auto added at the start of a call recording and can be reported on when the call is transcribed. For example, a caller calls and is immediately prompted to identify the intended staff member they would like to speak to, asks the caller to state their name, then prompts the caller to state which client they are calling about, and then it prompts the reason for the call. So when a call is saved and transcribed, these 4 pieces of important information are always at the start of…
1 vote -
AVA availability on the RingCentral App
As of now AVA is yet not available for everyone and
they said it is on Beta, but AVA is very useful and we really needed it to be added to our account1 vote -
Add customizable inline badges (location, local working hours, team, and role) beside sender names to give instant operational context
Feature Request: Contextual Inline Identity Badges (Location, Working Hours, Team & Role)
Summary
Enable customizable, compact inline metadata pills/badges directly alongside user display names in message headers (building upon the current basic flag/city indicators). This allows team members to instantly understand who they are communicating with, their operational hours translated to the reader’s local time, and their organizational context without hovering, opening profile cards, or context switching.The Problem & Value Proposition
Cognitive Overhead & Context Loss: In distributed, cross-functional organizations, users frequently collaborate with teammates across different geographies and departments. Remembering everyone's location, time zone, department, and seniority level…1 vote -
Ability to forward call queue recordings within the admin portal, mirroring the existing feature used for direct calls.
In the admin portal, administrators can easily forward direct call recordings via email. However, this functionality is missing for Call Queue recordings, forcing users into a manual workaround of downloading and attaching files.
2 votes -
Allow the system to recognize dial pad presses for active calls in Park Locations.
Callers should be able to press a predefined number on their phone (like '99') or dial a specific extension to seamlessly route themselves out of the Park Location and into a designated Message-Only extension or Voicemail box.
1 vote -
CRM whisper for IVR
Add an option or setting in RingCentral to defer or delay the platform’s answer to an inbound call until the agent or endpoint actually answers.
This would ensure that any IVR “whisper” or pre-connection message is heard in full by the agent, not played before the agent picks up.1 vote -
AI tracker
Currently, AI Trackers trigger immediate visual alerts in the RingCX Supervisor Console under the Interactions view. These alerts appear dynamically based on how the tracker category is configured — for example, displaying an "Unresolved Issues" alert as a red visual tag.
The request is to support proactive notifications for supervisors, such as pop-ups, toasts, browser notifications, sounds, desktop alerts, or similar. This would allow admins to multitask without having to keep an eye on the Supervisor Console at all times.
1 vote -
Disable Keypad Dialing Tone
Add setting to disable Keypad Dialing Tone. Does not use the same phone setting on Android.
1 vote -
Separate enablement of SMS and MMS
Separate enablement of SMS and MMS. have the ability to disable or enable SMS and MMS separately especially for those company who want to restrict users from sending MM but only SMS
1 vote -
Enable Supervisory Access to Agent Call Transcripts and AI-Generated Post-Call Notes in Native RingEX
Feature Request Title: Enable Supervisory Access to Agent Call Transcripts and AI-Generated Post-Call Notes in Native RingEX
Feature Description:
Currently, users assigned the Queue Manager role in native RingEX do not automatically have permission to view or access call transcripts and AI-generated post-call notes belonging to agents within their managed queues.
The standard Queue Manager role is primarily designed for administrative queue management, including call routing configurations, business hours, greeting and wait settings, and agent membership status. However, access to AI-generated call transcripts and post-call notes remains restricted to the individual extension that handled the call. These details are accessible…
1 vote -
high volume transfer
Add a UI feature where an external inbound call can be cold transfered to an internal member by "drag and drop."
Receptionist tend to have a VERY high call volume. She is having to manually search for the peron to cold transfer and THEN press 'transfer'.
when she is in the process of transferring and another call comes through - it kills the transfer menu she's in and drops the second call completely.1 vote -
Add Permanent UTC Offset Time Zone Options
Description:
Currently, administrators need to select an appropriate time zone when configuring sites. However, some locations require a fixed UTC offset throughout the year, without automatic daylight saving time adjustments.
We are requesting additional time zone options that support permanent UTC offsets (e.g., UTC-07:00 Permanent, UTC-06:00 Permanent, UTC-05:00 Permanent).
Requested Enhancement:
Add permanent UTC offset time zone options to the available site time zone settings. These options should maintain the selected UTC offset throughout the year, regardless of daylight saving time changes.
For example:
(UTC-07:00) Permanent
(UTC-06:00) Permanent
(UTC-05:00) Permanent
Other applicable permanent UTC offsets.
The selected permanent time zone…
2 votes -
Automatically Update Desk Phone Time Zone When Site Time Zone Is Changed
Description:
Currently, when an administrator updates the time zone configured for a site, the time zone settings on the individual desk phones do not automatically follow the site's updated time zone. Administrators may need to manually update the time zone configuration for each user or desk phone to ensure the displayed time is correct.
Requested Enhancement:
Implement functionality that automatically synchronizes the time zone settings of desk phones with the time zone configured at the site level.
Whenever an administrator changes a site's time zone, the associated desk phones should automatically inherit the updated time zone without requiring individual device…
2 votes -
Add a line to the website checklist for SMS registration
The website checklist is missing a line where it states that the company website has to be accessible WORLDWIDE, as my company has a website only accessible inside of the US and it is part of a franchise so I can not request for it to be open. My registration has been rejected for this reason (among other reasons), but this is the only one that I can not fix on my end. If this registration is getting approved by US phone carriers, and my company only serves clients inside of the US, I can not see the reason why…
1 vote -
Support for Avaya DECT 3735 as compatible desk phone with RingCentral
Full support for BYOD Avaya DECT 3735 as compatible/supported desk phone with RingCentral
Current Behavior:
Supported desk phones under https://support.ringcentral.com/getting-started/desk-phones.html#avaya
Avaya J139
Avaya J159
Avaya J169, J179
Avaya J189, J189A1 vote -
Enable Compliant Business SMS Use Cases for Hospitality and Event Industry (Alcohol / SHAFT)
Businesses in hospitality, catering, bartending, and event production frequently use RingCentral SMS to coordinate logistics with event staff and contractors. Internal operational messages containing ******** names, drink recipes, or menu ingredients (e.g., tequila, rum, margarita) are flagged by automated carrier SHAFT filters. This leads to immediate carrier blocks and full suspensions of outbound SMS capability on direct lines ("This number has been flagged for potential spam. You can no longer send messages from this number").
Proposed Solution:
Support Age-Gated / Compliant 10DLC TCR Campaigns: Allow RingCentral customers to register compliant TCR campaigns that cover alcohol-related messaging for legitimate hospitality, event,…
2 votes -
Train AI Receptionist from Historical Call Recordings
Configuring the AI Receptionist currently requires tedious manual setup for FAQs, prompts, and routing logic—even though businesses already have hundreds of proven human receptionist calls stored in RingCentral.
Proposed Solution: Allow admins to upload or select historical call recordings directly from RingCentral call logs to automatically train the AI Receptionist.
Core Capabilities: Extract Call Flows: Auto-detect the typical conversation path (greeting - qualification - transfer/booking).Identify Required Questions: Learn which intake details agents routinely ask for (e.g., account ID, address, urgency) before routing.
Auto-Populate Knowledge Base: Transcribe real caller questions and approved agent answers into ready-to-approve FAQ pairs.
Admin Review &…
1 vote -
Centralized, reusable business-hours and holiday schedules for users and call queues
Summary of the request: The customer wants to create multiple company-wide business-hours schedules and holiday schedules in one central place. They want to assign these schedules to users and call queues. When a central schedule changes, every user and queue assigned to it should update automatically.
Current behavior and gap:
- Business hours and holiday rules are set per user, per call queue, or per site.
- The only alternative is applying templates.
- Templates don't work for this customer's call queues. Each queue forwards voicemail to a different external voicemail destination, so a template would overwrite them all with…2 votes -
Add the RingCentral Print to Fax Driver for the New RingCentral Version
We would like to request the reintroduction of the RingCentral Print to Fax driver in the current RingCentral application.
This feature was available in previous versions of the RingCentral desktop application and provided a seamless way to send documents via fax directly from any application using the standard Print function. Users could simply select the RingCentral Print to Fax printer, eliminating the need to save files and manually upload them to the Fax tab.
The absence of this feature in the current RingCentral app has reduced convenience and added extra steps to the faxing process. Restoring the Print to Fax…
9 votes -
Enable Focus Mode on Mobile App
Ability to automatically trigger Mobile App's Do Not Disturb when a RingCentral meeting starts on mobile, with or without using Calendar/Connected Calendar.
Focus Mode currently available on Desktop App but is not for Mobile App.
1 vote
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