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2154 results found

  1. Ability to answer multiple calls on mitel desk phone at a time

    Answering Multiple (more than 2) Calls on Mitel desk Phones, We were trying to have more than 2 lines come into a Mitel 6930 phone at a time.

    2 votes
    New  ·  0 comments  ·  Hardware  ·  Admin →
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  2. An option to disable the LED Status Indicators when receiving an incoming call from a Polycom Deskphone

    An option to disable the LED Status Indicators when receiving an incoming call from a Polycom Deskphone

    2 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  3. Enable Print to Fax for Mac on RingCentral Desktop app

    We need to enable the print to fax feature on RingCentral App for Mac computer

    1 vote
    New  ·  0 comments  ·  Fax  ·  Admin →
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  4. Call Queue - Notification and Pickup of Additional Call in Queue When Currently on a Queue Call

    Why is it Useful?
    -Ability for a call queue user who is currently on a call from the call queue to receive a 2nd call from the call queue. Currently, calls only roll to users who are available in the queue.

    Who would benefit form it?
    -For a small team, if everyone is on a call from the call queue, and a new call comes in, no one is notified of the caller or can pick up the call.
    -Sometimes there is an important caller we are waiting for, but have no visibility or ability to pick up.

    How should…

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  5. Multiple accounts to work simultaneously on mobile app

    To log in to two or more accounts in the RingCentral app and receive calls from all accounts at the same time, without needing to switch between accounts to take calls from each one individually.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  6. Modify Voicemail Messaging Notification

    Have the ability to modify content of the email notification for voicemail - I want it to be basic or plain and without a logo

    2 votes
    New  ·  1 comment  ·  Other  ·  Admin →
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  7. Modify Voicemail Messaging Notification

    Messaging Notification for Voicemail

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  8. Add a way to personalize notification sounds for mentions in chats/messages

    I see there's a way to add your own ringtones for phone calls. I was wondering if there's a way to do the same for messages or mentions in messages? I'm being a total millennial and would love to add the AIM messages for nostalgia purposes.

    1 vote
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  9. Customizable Hold Alert Timing and Distinct Alert Tone for Held Calls

    I’d like to request enhancements to the user experience related to held calls within the RingCentral system.

    Currently, the hold alert (or Hold Recall) timing is set to a default of one minute, with no option to adjust it. I would strongly recommend implementing the ability for users (or administrators) to modify this interval in 30-second increments. This would allow users to better manage reminders based on their workflow and minimize the risk of overlooking calls placed on hold.

    Additionally, it would be extremely beneficial to allow users to customize the alert tone for held calls—making it distinct from the…

    1 vote
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  10. display number of calls waiting on telephone displays

    Add a queue waiting button to phones that can blink when one call is waiting in queue, flash when a definable number of calls greater than 1 are in queue and displays the number of calls in queue when the button is pressed.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  11. Time widget in chat

    We always chat with collegues from different time zones and raising questions like:
    - "Is it comfortable for you to have a meeting at 7:00PM EST/08:00AM GMT-6/15:00 (your city/country/etc)"

    I would like to have a button in the message window (right to the text format/file attache/emojis/gif/audio-video message).
    On click:
    - Open a window to type or select date-time from timepicker
    - Click "OK"
    - Add something like: {datetime:2025-05-02T12:30:13UTC} in the message
    - Show it for all users in theris timezone

    I see message:
    - "Would you like to meet at 05 May 19:00 EST?" (my timezone)
    Person sees:
    - "Would…

    8 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  12. Configure Avaya J179 for more than 3-way conference calling.

    This feature request explores the possibility of increasing the maximum number of participants in a conference call beyond the current limit.​

    Enhancing this capability would benefit teams that require larger group discussions without relying on external conferencing solutions.​

    17 votes
    New  ·  10 comments  ·  General Phone  ·  Admin →
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  13. Fax transmission result for failed fax

    Customer would like to get more details on the fax transmission result especially if it's a failure, she would like to have a details on why faxes are failed - the factors contributing to failure

    1 vote
    New  ·  0 comments  ·  Fax  ·  Admin →
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  14. Add Direct Number should let me pick numbers from my account

    When I'm on a user extension or call queue, and I click the Add Direct Number button, I should have the ability to add a number from any available phone number on my account.

    Currently, this process will only let me order a new phone number.

    In order to add an existing phone number to a call queue or extension, I have to navigate to my phone number inventory, and then assign a number from there. This is inefficient when programming a new system.

    3 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  15. Sending audio and video recordings using messages in the RingCentral app

    Add this feature for SMS / TXT to non-internal messenger users in our group. I have a lot of external customers I've added as contacts to my RC contact directory that I'd like to do direct video SMS to vs. taking a video and attaching to the SMS text message.

    5 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  16. Hyperlink to q member

    If I choose a user and look at their GROUP MEMBERSHIP section it lists their groups in the form of a hyperlink. Really useful should I want to jump straight to the queue.
    But when in a Queue and looking at the CALL HANDLING section, the members are listed in text only.

    Would be great if they were listed as hyperlinks allowing me to make the jump in the other direction.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  17. The customer desires the ability to customize the speed of the greeting message, specifically by adjusting the beats per second.

    The customer desires the ability to customize the speed of the greeting message, specifically by adjusting the beats per second.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. Granular Custom Role. Would like to only grant for the users to be able to change the forwarding to selected people.

    Granular Custom Role. Would like to only grant for the users to be able to change the forwarding to selected people.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  19. Ability to upload multiple audio files, or add a feature that informs the caller of the number they should expect the callback from.

    RingCX Callback feature_ Enable the ability to upload multiple audio files, or add a feature that informs the caller of the number they should expect the callback from.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  20. A generic password for easier access of devices via GUI

    A generic password for Polycom devices for him to access the GUI Faster online instead of admn(Instance ID)pwd, format.

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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