6031 results found
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Add Presence On SharedLines
Presence is not available on SharedLines. Need to add Presence on SharedLines so other deskphones can pick up calls placed on hold by other deskphone on the SharedLines. Thank you.
3 votes -
Schedule a Beep/Bell to emit from paging devices
Want to setup paging devices to have a Bell or a beep on a schedule.This can be used to signal shift or break changes
2 votes -
Mute notifications (without DND) while in a RCV meeting
Allow the user the ability to mute or change the volume for RC App, whilst in a RCV meeting so that the notification sound does not disturb the meeting. Similar to auto Do Not Disturb when screen sharing in a meeting, but not complete DND, only allow the volume or type to be changed when not screen sharing
14 votes -
Add a Count to Call Reports
Please add numbers to the Call Report to count each call. And a total (showing ## of ##) and give the option to show 10, 25, 50 or all on a page.
4 votes -
New Text Message Email give webpage link, not just app
When a text message is received, the notification email refers to the RingCentral app for replies:"To reply using the RingCentral app, click here."If an additional reference and link to using the RingCentral webpage for replies in lieu of the app could also be given, it would be helpful for those unable to install the app. Non-persistent virtual desktop users for example. It could say:"To reply using the RingCentral webpage, click here."
1 vote -
Option to Send call logs report of the filtered field only and not the whole report
user needs to have an option to filter the call logs and send the filtered details onlyThis feature is currently available to analytics
1 vote -
Increase textarea box for Text to Speech window for Auto Attendant / IVR
The text area for the auto-attendant is only two lines. This is not large enough for a customer to see the full text to speech message at a single time. This should be larger to accommodate a better UI/UX. Customer requested minimum of ten rows but ideally fifteen rows. Maybe 20-50% more columns too.
2 votes -
Ability to disable Ringout Feature for users
Customer have asked for the ability to disable RINGOUT for users who users cannot ask the system to call their mobile first before making the call. This is to ensure certain users are using the system as customer see as "Proper" and "Unnessasary"
26 votes -
Allow the ability to view messages when deleted
Allow the ability to view when deleted items were actually deleted and not just received from service.ringcentral.com.From service web > Messages > Deleted items it has a column that says "Received"... it would be nice to have a column of when the message was moved to the Deleted items
6 votes -
Visual Voicemail on Deskphone
Coming over from Mitel and having the ability to see which voicemails are which on a screen would be very helpful to my users. Mitel had Visual Voicemail where I could see who the message was from and select that message instead of checking them all.
3 votes -
Hide Text Messages to clean up window
It would be very useful to be able to hide unused text message chains. There wouldn't be a need to cancel, but having the ability to hide or close out texts until we receive a response will help clean up the window. I would love to be able to only see my texts that need to be addressed, rather than the entire list.
2 votes -
Option to prefix voicemail when forwarding.
Need an option to prefix a voicemail when forwarding it.current options are:1. send2. change extension3. CancelThere are times you would like to prefix a voicemail when forwarding it to a coworker so that you can add information.
2 votes -
notifications for outbound text messages
just like the inbound where we received notifications every time we received text messages .we would like to have an option where a notification can be sent too every time we send outbound text messages
13 votes -
Add Fingers Crossed Emoji
It's a far more appropriate emoji than :pray: which has religious origins. I am not a Christian but I do still need to express "I hope so".
13 votes -
Option to disable Operator extension
On Single level IVR , can we have the option to remove the (0) operator extension or when callers press 0 they will be routed back to the main company greeting?Thanks!
5 votes -
Longer Voicemail Length
We have some users that need to be able to accept longer voicemails (in particular our help desk that needs people to be able to record detailed descriptions of their problem). It would be useful to us to allow for at least certain users to be able to accept longer voicemails.
24 votes -
Paging Dashboard
Customer would like to have a dashboard that will display in progress paging calls on their ATT Office at Hand. To have control as wellon ending the In progress paging call.
1 vote -
Character Limit is too short when naming a Phone #
Please increase the character limit on the "Name" field of the "Number Detail Page".
3 votes -
Option for voicemail to use specific extension's greeting instead
When specifying a specific extension as the recipient of voicemail in both call queues and for users, have the option of using the greeting of the other user/queue instead of requiring a greeting at both extensions.Example: Incoming call to a queue ringing extensions 101 and 102, but VMs set to go to 101. VM is sent to 101 but the caller will hear the greeting of the queue. We want to hear 101's greeting instead.
3 votes -
Alphabetize Presence
Need a simple fast way to alphabetize Presense. With 40 or so employees coming and leaving at any given time it would b nice to be able to easily alphabetize the list. Not a big deal with 4 o 5 but when there are nearly 40 it doesn't make sense to have to delete and add back in the names all the time to get alphabetized.
1 vote
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