6040 results found
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Extend the Share Voice Co-Recipient functionality to selectively allow for both group processing and copied delivery
The ask is to create two types or classifications of Shared Voicemail Co-Recipients. The first type would allow for group processing of voicemail messages. The other type would simply allow users to just receive a copy of the voicemail. Ideally, this would all be within the RC App and work for Users, Call Queues, and Message-Only extensions. This could be helpful for customers that have an after-hours on-call support team who manages and follows up on voicemail messages. It is imperative that the voicemail be labeled correctly, so they know what users, queue, or message-only extension voicemail received the message.…
2 votes -
Adding 2 expansion modules for VVX 450
We want to have presence for the whole organization. We would like to have this feature added for the polycom. We need it badly. We only have access to one expansion.
3 votes -
adding 5 minute increment
Please add 5 minute increments in the office hours times. This way I can close my office phones 5 minutes before we close VS at 5pm. I would like to have my phones stop at 4:55 pm.
3 votes -
Local Area Code Reflected on Caller ID
When you call a specific area code the caller id that will reflect will show the area code of the location
6 votes -
Remove or disconnect the added HID headset from RingCentral app
Need to remove the connected HID headset from the RingCentral app. Need a disconnect or remove button from RingCentral app's headset settings.
1 vote -
Stop Polycom phone restarts when changing user hours
STOP restarting Polycom phones when changing user hours.This seems to be a new feature. The phones restart when changing user hours. This is a terrible feature. Changing user hours happens all the time. Restarting phones interrupts employees workflows, customers can't get thru etc.
1 vote -
In admin portal, drop-down showing status of call queue attendants should reflect actual availability
If an attendant signs out of the RingCentral application with AcceptQueueCalls enabled, the drop-down in the admin menu displaying attendants' status shows the attendant as available. In fact, the attendant is off-line. I believe the drop-down feature should be checking actual status instead of, apparently, displaying the last known status.Another question I did not test is whether queue calls would be routed to the off-line attendant.
1 vote -
Allow texting from any number that is in use
We communicate with our customers almost exclusively via text, including mms. We believe it's important to text with our customers from the area code they are familiar with. For instance, if our customer is in Miami, we want to be able to text them from our 305 number. This is currently not possible for some reason. The functionality exists in other platforms like grasshopper for instance. Please make this happen. It will allow us to do significantly more business. Thank you.
John Burtch
Founder
Florida Man AC
FloridaManAC.com2 votes -
Auto open for the dial pad on RC App
have a setting for the dial pad to be opened at all times
2 votes -
Make compatible with Account Edge
Users of Account Edge financial program
1 vote -
Seamlessly go from one Ext to another
HelloA requested feature would be to seamlessly go from one extension to another on the phone app as an admin user. As an owner, I do not carry my laptop around, I carry my phone. Admin/owners should have rights on the phone app to view all extensions with ease rather than sign in and out, an option to transfer from each extension with ease.
1 vote -
Add Names Against Caller ID Options
AMA Group will have 50+ queues in their account and agents will be part of multiple queues. When the queue members dial out from the RC App, they need an easy way to select the Caller ID of the queue. Current method relies on queue members remembering which number they want to select from the list of company numbers and 50+ queues. It would be way more efficient if each number had a name associated with it to easily locate the required number
4 votes -
Enable functionality to disable link previews for an entire organisation/tenancy
Right now, there is functionality to disable link previews on a per user basis via the RC mobile app. This is helpful with a very small and tech savvy user base, but with a larger organisation this is not practical. This suggestion is to allow this default link preview behavior to be turned off on an organisation/tenancy wide basis.
13 votes -
Admin Portal - User List Messages sort does not sort by largest number it sorts by the first digit
Admin Portal - User List Messages sort does not sort by largest number it sorts by the first digit. 9 is higher than 89 or 899 or 89999999999
1 vote -
Ability to send SMS from Voicemail Screen
When checking voicemail you have the ability to initiate a return phonecall, send a Ring Central Message and delete the voicemail. You can also do other options but not create a SMS Text message. The "Message" window is misleading and scammy because it doesn't initiate instant communication, rather, it's a marketing tool for the user to sell ringcentral to someone who doesn't have it already. It appears that there is no way to send a voicemail from the SMS screen without 4 additional clicks. If the voicemail dialogue is open, in addition to sending a call back , the user…
7 votes -
Enable all extension recordings on creation
Have a tick box that will enable call recordings on all extensions when they are created.When creating new extensions the recordings are not enabled and the option to enable is a totally different menu, so this is usually forgotten.
3 votes -
Ability to make personal contacts the default contacts list in mobile app
RC Mobile app defaults to company contact list for default contacts so you have to swipe multiple times to access your personal contacts. This becomes cumbersome if you are using ringcentral mobile app for most of your calls to your personal contacts. Suggestion is to allow users the option to select which account list they want the app to default to: Company, Guest, Personal, Teams, or Other
6 votes -
Shorten default time for connecting calls between company greeting and user extension.
Shorten default time further for connecting calls between company greeting and user extension.
10 votes -
Federation options only on administration side
For example, options like searching across accounts. User information and presence should be siloed.
2 votes -
Simplify login for SSO/enterprise users
Currently when users login to any RingCentral app (desktop, mobile, web) they are prompted for their email address or phone number first which triggers the manual password signin process only and to sign in with Single Sign-on (SSO) users have to click the "Single Sign-on" button first before they enter their email address and continue to be redirected to the company SSO provider. Why not make this process smarter and more user friendly by only requesting user to enter email or phone number and detect the appropriate authentication flow automatically based on account/org setup for the email address entered and…
17 votes
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