6040 results found
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Add a filtering option that would show who opted in to "receive information on product education, training materials".
For every user, in user details/general tab there is a checkbox that states:"Yes, I would like to receive information on product education, training materials etc."I would like to be able to list all users with this box checked.
2 votes -
Text Send button
Add a 'send' button to send a text similar to the 'send now' on the fax option. Would avoid confusion of how to send a text. I believe the desk phone app had a send button.
2 votes -
RingCentral App should have "Ring out" feature
All our users currently use the “Ring out” feature in RC Phone to send all outbound calls to their desk phones. Because there is no similar feature in the RingCentral app, users either have to dial out on their computer or force the call through the older RC Phone app in order to use the Ring out feature. I am concerned that RC will sunset the RC Phone app, leaving us without an alternative. Anyone that wants to ring their desk phone before the computer or mobile phone would benefit from this feature.
3 votes -
VoiceMail to E-Mail Language Filter
Currently there is not a filter available to remove or block inappropriate or offensive words from this feature. We had a customer call in and leave a message with a nickname which was incorrectly translated into a very derogatory and offensive word and emailed off. This was taken to our HR Representative. There should be some way to keep this from happening in a business installation.
1 vote -
Downloaded Phone Numbers to show in E164 format
I would like to be able to see all company numbers in all regions in the E164 format. This makes managing the Enterprise estate in many different countries much easier. At present all countries outside of my location show in the E164 format.
2 votes -
Give capability to have rotating marketing messages for hold & call transfer custom ringing.
It would be very nice to be able to share different marketing message with every client that calls in and to rotate through a list of different marketing messages so if a client calls in multiple times they hear different messages each time giving us the chance to share multiple messages and so they don't have to hear the same thing over and over.
5 votes -
Being able to receive and send text messages via a call group phone number
Our company has numerous on call managers that our staff contact, primarily through texting. We need a way that an employee can text one Manager Line phone number, and depending on which manager is "on call" (i.e. who is set to available in the ring central app) that manager can receive that incoming text message and then choose to reply to it either from their own softphone extension, or respond as the or Manager Line so that the employee contacting us only interacts with one text line. This can be done with incoming and outgoing calls, so it stands to…
11 votes -
I have business email app called hushmail.com
I would like to integrate with ringcentral as with google workspace
1 vote -
Disable press 1 to join a meeting
When inviting someone to a meeting by phone the receiver of the call must press 1 to join. If you're calling a service, like interpretation, where you key in your ID and there isn't a live rep answering the phone then you can't use this feature.
1 vote -
Polling in Glip
Add polling in Glip (not just RCV) for communicating in writing/messaging with co-workers.
3 votes -
I want to be able to tell if someone has viewed a text message
This would be helpful to see if the SMS has already been seen by another user.
7 votes -
Salesforce plugin - Please update the product so that it supports lookup fields
Currently we are using the Salesforce RC plugin only. Not supporting lookup fields in the RC component means we have been unable to add all of our required fields into the RC component; this results in the user needing to access the Salesforce task after a call to update certain fields - we are now seeing this causing errors when the call recording link is then added to the Salesforce task whilst the user is editing it. This is resulting in data loss and lost time to our end user as they have to re-input everything
5 votes -
RingCentral Phone App and Unified App Call Queue search/contact parity
The RingCentral Phone app allows you to search for Call Queues by name or extension when transferring or making a call. Receptionists searching for a Call Queue to transfer calls cannot find Call Queues by name or extension.Alternative is to import contacts for each user manually.
4 votes -
Spell Check Language Setting on RC App
Currently, the default language for the RC app is set to US English, even if the local settings of the users' machines are set to a different language. There should instead be an option/feature for spell check to be in different languages on the RC app.
5 votes -
Free guest account to convert to paid
There needs to be a smoother way to switch over a free account to a paid one. We had some employees that have free guest accounts to be able to chat with our teams. We now wanted/needed to get more numbers we added 2 numbers and was not able to add the users because the email address was already being used on the free account/guest account. In the free/guest account profile there is no option to delete this account to simply to resolve this problem quickly and easy within the same day. The support had to submit a ticket to…
11 votes -
Upload Custom Cover Page as an Admin on-behalf of the user.
Hi, Please allow Admins to upload a Custom Cover Page on behalf of users and not limit it via the RingCentral Phone app. It will be great if there is an added functionality in the online portal where we could upload the cover page directly.
6 votes -
Right side panel displayed with messages, save last displayed, for tasks add option to only show un finished tasks
The right side panel is nice for what it can display, but it should remember what you had displayed last. I would like employees to be able to see their tasks easier, the way it is now everyday you have to change the view to display tasks.There should also be an option to only display un finished task in the right hand panel
2 votes -
Add ability to have custom links on the left hand menu bar
The left hand side menu bar would be more useful if you could add custom links to it, like a link to go directly to Events > All Events > Month view, so you can get there in 1 click instead of 3. This way the things you use most often are easier to access
2 votes -
Transferred calls default to "blind"
We would like to default the transfer type on all phones to "blind." Please enable this preference on all of our phones.
2 votes -
Report/Query that shows user settings
This would be helpful to view all users and see what they have enabled or disabled after initial template is applied to their profile.EX: We turned off "connecting message" but some users have turned it back on, we would like to be able to see who has enabled it, versus going through each users profile to verify.we cannot turn off total access to "screening', greeting & hold music" because we do need users to block numbers, etc.in this scenario, we do believe it is something a few users have turned on accidently and through the admin portal we can disable…
2 votes
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