6031 results found
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Add "Hub" to Office @ Hand windows app
The old Office @ Hand app had the "hub" button where you could see who was on a call and who they were on a call with. You call also see what #s were on park. This was very useful for many reason to all of my team members. Please consider adding something similar to the new Office @ Hand App
1 vote -
Organize tasks in whatever priority I deem necessary. Like the original Ring Central Classic App
The old app (Ring Central Classic) allowed the user to arrange the tasks by dragging and dropping them in whatever order the user preferred. This allowed lots of great flexibility to organize tasks in a strategic way of goal setting for what is most important to least important tasks. This feature was AMAZING in the original app and is disappointing and frustrating not to have that ability. It was a major way I kept up with the priority of my tasks as well as what my team members and employees were doing first and last. Thanks for your help in…
2 votes -
Ring Tones / Waiting Music
Could you please consider adding some audio files to the downloads option with RC approved music for ring tones and on hold/waiting calls? It would be nice to have more than the few options that are available at the moment.
3 votes -
Enable the RingCentral App to use the *9 mute feature
Ring central App does not allow us to use the *9 feature unless call is transferred from the desktop.
2 votes -
Tag specific people within teams.
It would be nice if we could set up specific groups within chats so it could tag only a few people. So if we wanted to set up a tag for management and only notify 5 out of 50 people, we could.
2 votes -
Seperate integrations from the user who added them
Right now in RingCentral Application integrations are bound to the user who created them. This causes risk for our development teams as if someone departs the company who added a key integration, that feature breaks and will need to be recreated.
1 vote -
Export Calendar Items
Export Calendar Items
3 votes -
Monitored lines should ring on the RC mobile app
We have a large number of users who will need to answer calls that are made to lines they monitor when they aren't able to access a computer. We've had to set these calls to forward to the users' personal numbers which they don't like.This can be resolved by calls ringing on the mobile app.
3 votes -
Set different caller ID for outbound calls using the line keys of the expansion module
The customer wanted to have the ability to set up different outbound caller ID numbers on the line keys of their expansion module for their users to be able to call out using their company numbers without having to change it on the service web.
1 vote -
admin user account that has a different email for smaller businesses
Maybe you can do a write up to your managers and suggest that they come up with an admin user account that has a different email for smaller businesses like myself
1 vote -
NEED to be able to delete glip-only users in the new RC app
With the introduction of the new all in one RingCentral app, admins can no longer delete Glip-only users on our account that are not tied to a RC phone extension.This is a huge security problem. When a user leaves the company, there's no way to prevent them from continuing to use RingCentral via their Glip-Only login. Even if I delete their email from our organization, it's still a functional login for RingCentral. Short of granting myself permissions to the terminated user's email and then sending a self-reset, I have no way to manage/disable these users.This option still exists in the…
3 votes -
Google Assistant
For our very large remote based sales and technician employees, having RingCentral work with Google Assistant would provide us with much more adoption in RingCentral across our organization. At this time, Google Assistant will not place calls via RingCentral.
5 votes -
Route 911 call to onsite Police Force/Security vs. Public Emergency Services
Customer requires that 911 route to their own onsite Police/Security Force/Emergency Services team rather than PSAP. If escalation to other services is required, they will handle. Critical to this opp and other Higher Ed customers
9 votes -
Remove the hand icon when selecting contacts
This was just changed and it makes it difficult to select the contact you want to interact with. Please change this back to an arrow. This is a step in the wrong direction.
4 votes -
Allow extension to be dialed automatically
Like on our cellular could be cool the be able to include the extention with a "break".On iphone i thing it's the ",". So we can work with "callto:" link and add the extention in our contact.
1 vote -
Cell phone update
when using the app on the cell phone it tends to not update when we make changes on our admin portal. I’ve tried to log out and see no change when new employees have no usage. Also when the pictures of profiles are placed on employees then get disabled there should be a way of automatically disabling it.
2 votes -
Park Presence recall timer
Ability to have Park Locations ringback after a defined period of time to the original parker
15 votes -
Presence Ring/No Ring option for each key
Having the option to toggle the Ring on/off Presence for each line you want to ring, and toggle ring option off for lines you want to just monitor is a traditional PBX feature and would be ideal enhancement to RC for user controls
5 votes -
User setting to show current call detail (phone number) or just presence status only in HUD
It would be helpful to have the option to show either the current call detail (the phone number that the agent is talking to) or simply the available/busy presence status only. For Administrators and Managers, the call detail is helpful. But ordinary agents should not see the phone number of who the CEO is talking to on their line.
4 votes -
Unsubscribe Text/SMS
External users should be able to unsubscribe from receiving RC SMS text from any company users and once they do unsubscribe, RC system should be up to date . So if anyone try again to send text/SMS to that person, that should get rejected automatically.
4 votes
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