6040 results found
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Ability to only show company contacts when searching for name to call
When added to an outside-of-company group team as a guest and when I search for a name to call from the dial pad, it also shows the guest contacts from the said team. It would be helpful to only show company contacts instead of guests for easy search.
5 votes -
Feature Request - Automated Custom Rules for Annual Announcements
Feature Request: Automated Custom Rules for Annual AnnouncementsDescription: I would like to propose the implementation of a feature that allows users to set automated custom rules for announcements based on specific dates, regardless of the year. This feature would be particularly beneficial for occasions that occur annually, such as holidays.Use Cases:December 25th Announcements:Example: Announce a special holiday greeting every December 25th.January 1st Announcements:Example: Set an automated announcement every January 1st to greet the new year.Benefits:Streamlining communication: Users can pre-set annual announcements for recurring events.Enhanced user experience: Automation reduces the need for manual intervention on specific dates.Increased flexibility: Users can plan…
3 votes -
Removing custom hold music for internal users
Is there a way to remove the On Hold Custom Music for Internal Users only? For example, if Sales Team are on a Teams Call and one of them puts the call on hold, then we all hear the On Hold Music. We only want that to play for Outside Callers like our customers, prospects, vendors, etc. Thank you.
2 votes -
Is there any option to see what numbers are clients inputting on the IVR.
Is there any option to see what numbers are clients inputting on the IVR Contact System, like we can see it on our system that this customer is trying to input the EXT number
2 votes -
Disable beep sound whenever I monitor an account.
484-229-3859
4 votes -
need to have more than two lines for calling in and out
need for more than two lines per user to receive multiple calls simultaneously
2 votes -
Polycom VVX 250 and 450: DND Status Should Show Red on the Presence Keys
Polycom VVX 250 and 450: DND Status Should Show Red on the Presence Keys.This should make the user aware that the extension they have on their presence keys are on DND so they no longer have to press or select them and be forwarded to the voicemail which saves time and effort.
4 votes -
Calendar Presence Is On | O365 Outlook Calendar
The interface correctly updates my RingCentral availability to In a Meeting, however it does not set my phone to DND. It seems like it should make my Status "In A Meeting" and set my availability to DND. This should be the same logic for normal meetings scheduled in Outlook or meetings on the Outlook calendar pushed from RC Video Meetings.
18 votes -
Ability to play default ringing or hold music rather than RC client's hold music
There are scenarios of outbound calls in which, during the process of connecting to an external called party, the connection to receive either ringing or audio from the far-end system for whatever reason is not made so it defaults to playing the configured hold music/custom prompt of the RingCentral extension that is placing the call instead. This creates confusion with users that experience this behavior. In a recent example, a user had a custom message recorded specifically for their business which was configured as their extension's hold music within Screening, Greeting and Hold Music. After placing an outbound call, they…
6 votes -
Two Voice messages saved simultaneously
For an example, a customer will go on a vacation and she has pa particular saved voicemail whenever she is out of office
2 votes -
Custom labeling or sorting of call masking numbers
Within my current role I have a few dozen call masking numbers to choose from and they are supported by area code and names labeled are weird and not always in line with the associated doctors' offices (some are labeled under the practice name and some practices are labelled based on a different physician in the practices name) It is very confusing and time consuming and been a headache to deal with. If there were a way for me to label them or sort them based on larger contracts they are a part of I could be able to work…
3 votes -
Export List of User's Installed RingCentral Apps Version
This feature in the Admin Portal would be very useful to Account Administrators to identify, audit and manage Users who are still using old versions of Apps for inventory purposes.
3 votes -
Call Routing based on geographic location of incoming caller
We have support staff located across the United States and it would be nice to have a way to route calls if a caller calls from the western half of the US to go to western team, and calls from the eastern half of the US to go to our Eastern team.
3 votes -
Paging device Simultaneous Ringing
We have a Cyberdata Strobe and 2 Airhorns provisioned through RingCentral. We also have a YeaLink cordless phone added as well. They are online and working, but will only activate when the devices are set to Ring In Order. When Simultaneous Ring is selected, only the RC desk phone and the YeaLink will ring. The Cyberdata devices will not repsond.So all devices will ring (and strobe will flash) one at a time with Ring In Order or only the 2 phones will ring with Simultaneous. I could use some assistance with this. These are set to be used for our…
3 votes -
Enable Hot-Desk on all Phones
Having designated "Hot-Desk" phones is not an appropriate use of a license. IN many instances there is not enough designed visitor workstations to accommodate everyone. Yet, an employee with an assigned office / workspace may be out or traveling leaving an open workspace that can be utilized. Since the phone is permanently assigned a user profile the visiting employee cannot sign into the phone for their use. Eliminate the need to designate "Hot-Desk" phones and enable this feature on all phones.
5 votes -
Access to Group Fax using Ring Central Application
This action was available years ago on the program. I need to access my Group Fax numbers to broadcast a fax to all my customers using Ring Central APP
2 votes -
add click to text icon
Click to text icon should appear in contact file click to dial icon for call
2 votes -
Forward SMS to External Phone Number
Should be able to forward the SMS to personal number.
15 votes -
Update Caller ID Name to Substitute Caller ID Number that belongs to another carrier
Update Caller ID Name for Substitute Caller ID Number that belongs to another carrier
7 votes -
Inviting conference call via phone
It would be best to have this option available, if we want to invite multiple clients for a conference call via phone.
3 votes
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