3599 results found
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play greeting before forwarding to the external number
currently when the call queue is forwarded to the external number it doesn't play the call queue greeting. please allow the call queue greeting to play before forwarding the call to the external number
2 votes -
Incoming Calls Source Information
It's better if there is a section in the Admin Portal and the RC app where RingCentral users will be able to identify the platform (Facebook, Google, WhatsApp) that callers are using to place their outbound call to our RingCentral number. To be able to see where they're calling from will help the business.
2 votes -
Remove TCR message banner for Inbound SMS user
The user is registered for inbound SMS only, but they are seeing the message at the bottom: “You can’t send or receive texts until your number(s) have been registered with US carriers. Register here.”
This message confuses the user about whether they still need to register or not. The admin is requesting to remove the SMS reminder for TCR registration.
2 votes -
Option to Disable Voicemail Notification for SMS Limit
Every day, the customer is receiving VM notification for earning SMS limit usage, this clogs their VM messages and there should be as specific setting to disable this.
2 votes -
Support for Hyperlinked Text in SMS/MMS Messages
I would like to request the ability to send hyperlinked text (i.e., clickable anchor text) in SMS or MMS messages sent through the RingCentral app.
Currently, RingCentral supports sending raw URLs (e.g., https://example.com) via SMS. While these URLs are clickable on most modern devices, they often appear lengthy, messy, and not user-friendly — especially when communicating with clients or customers.
The goal is to enable a cleaner experience where a custom label or anchor text can be used instead of displaying the full URL.
3 votes -
SMS notification sent by RingCentral should be coming from the same number
When RingCentral sends notifications via SMS, the messages come from different phone numbers each time. This needs to be fixed so that they all come from the same phone number every time.
3 votes -
Call waiting for TELUS Business connect
We want to add the call waiting feature on the TELUS Business Connect Platform
3 votes -
Retrieve Meeting
Requesting to have the ability for the Main super admin of the account to retrieve a meeting ID if the user or host left the company and their extension is deleted from the account.
1 vote -
Caller ID number should not be visible to the recipient.
The customer would like to hide the caller ID when making outbound calls. The caller ID number should not be visible to the recipient.
1 vote -
Feature Request : To receive OTP/Security Code through phone call
Feature Request : To receive OTP/Security Code through phone call
Details : The OTP option is not working properly to receive it through the phone call using the BTCW phone number. It disconnects the call before getting the devices ring on the cx end.
Current behavior : When the OTP call rings the BTCW number it will immediately announces the code and disconnects the call before it reaches the devices assigned to ring Settings
Brand : BT Business
1 vote -
Exporting entire history of SMS /calls / voicemails for specific users
Exporting entire history of SMS /calls / voicemails for specific users
Hi,
When searching, it looks like there is a limit to the amount of data that can be exported at a time. I wanted to confirm:
We want to be able to choose a specific user, then export the entire history of all data (calls, voicemails, messages, SMS) that has been sent/received by the specific user.
Can this be done all at once?2 votes -
I would like as you set your Available, Do Not Disturb, etc. and then to be able to update your Status at the same time instead of the way i
I would like as you set your Available, Do Not Disturb, etc. and then to be able to update your Status at the same time instead of the way it currently closes and you have to go back in to update your status message.
2 votes -
Remove Time Limit on OTP
I would like the timer on the OTP to be turned off. When a new caller logs into a caller account, it sends an OTP to our email. The RingCentral OTP is only valid for a short period of time. I would like this to be turned off or at least extended so it can be input within a longer period of time.
2 votes -
Request to Disable "Press Decline to Send to Voicemail" Prompt in RingCentral App
disable the prompt “To send a call to voicemail, press Decline” when making a phone call
2 votes -
Allow Using 112 as an Extension Number
Other providers like Intermedia allow their users to have Ext. 112. Since this is not an emergency number for North America and Canada, customers should be allowed to use this number within the said territories.
3 votes -
Add Support for Pause Dialing
Submitting this on behalf of a customer.
They’re trying to forward calls to an external vendor line that requires navigating an IVR (like entering an extension). On their mobile phones, they can use pause dialing with commas — for example: 18007370045,7,2509. That way, the call connects, waits briefly, and then automatically sends the extension or DTMF input.
They tried using that same format in RingCentral call forwarding settings, but it gets flagged as an invalid number.
Feature request: Add support for comma-style pause dialing (or something similar) in forwarding rules and contacts.
Why it’s helpful:
Allows easier forwarding to vendor…
4 votes -
Agent App - Display internal Agent Name when calling an internal Skill
We have team leaders that have an Agent Assist skill to help agents with customers. When an Agent calls into that Skill, only the Agent's callerID gets displayed when the call rings to the team leader. Team Leaders would love for the Agent's name to be displayed instead.
1 vote -
Disable All Other Replies in the Automated SMS
We are sending automated SMS through RingCentral for client We are sending automated SMS through RingCentral for client workflows. We’d like to prevent recipients from replying to these messages or ensure those replies are not delivered to our inboxes. Can you help us configure either a no-reply number or automatic reply suppression for these workflows?. We’d like to prevent recipients from replying to these messages. Can you help us configure this?
Here is my request: we are sending automated SMS through RingCentral as part of some workflows and external automations. We don’t want to receive any replies to these messages…
1 vote -
Add the ability for RingSense Scorecards to provide a definitive Yes/No score without the 'Needs Review' status.
This would maximize the value of AI by giving us a clear, automated result for every call, saving us time and making our quality assurance more efficient.
1 vote -
Adding a button when in a role to move multiple users to another role
when under the roles option if there was a button or option to check multiple users then hit a button that would allow you to move them to a different role. at the moment you have to create a template then go in and check each user then deploy the template. a button would be so much easier
1 vote
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