← RingCentral Ideas

Settings and activity

11 results found

  1. Enable syncing of contact/address book across all users

    124 votes
    28 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Nathan commented  · 

    What was delivered was the barest minimum sadly.
    You cannot see the imported contacts to edit them, it is really intolerant of any spaces in your telephone numbers and MUST have the country code in all of them.
    You have to keep manually updating them with a CSV! - not at all great

    the documentation is here:
    https://support.ringcentral.com/article-v2/Managing-the-shared-directory-of-external-contacts-in-the-RingCentral-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US

  2. Need to import a directory of external numbers to Admin portal so they can pushed out to all phones.

    12 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Nathan commented  · 

    What was delivered was the barest minimum sadly.
    You cannot see the imported contacts to edit them, it is really intolerant of any spaces in your telephone numbers and MUST have the country code in all of them.
    You have to keep manually updating them with a CSV! - not at all great

    https://support.ringcentral.com/article-v2/Managing-the-shared-directory-of-external-contacts-in-the-RingCentral-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US

  3. Access to a centralized Company Directory

    36 votes
    Planned  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Nathan commented  · 

    They sort of delivered this:
    What was delivered was the barest minimum sadly.
    You cannot see the imported contacts to edit them, it is really intolerant of any spaces in your telephone numbers and MUST have the country code in all of them.

    see: https://support.ringcentral.com/article-v2/Managing-the-shared-directory-of-external-contacts-in-the-RingCentral-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US
    You have to keep manually updating them with a CSV! - not at all grea

  4. the option to have one central contacts directory instead of each extension having their own contacts list

    1 vote
    Planned  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Nathan commented  · 

    What was delivered was the barest minimum sadly.
    You cannot see the imported contacts to edit them, it is really intolerant of any spaces in your telephone numbers and MUST have the country code in all of them.
    You have to keep manually updating them with a CSV! - not at all great

  5. External contacts in company directory

    26 votes
    5 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Nathan commented  · 

    What was delivered was the barest minimum sadly.
    You cannot see the imported contacts to edit them, it is really intolerant of any spaces in your telephone numbers and MUST have the country code in all of them.
    You have to keep manually updating them with a CSV! - not at all great.

  6. Add an audio tone for calls being transferred

    130 votes
    Planned  ·  25 comments  ·  Phone & Messaging  ·  Admin →
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    An error occurred while saving the comment
    Nathan commented  · 

    This has also been requested here with another 32 votes:

    https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48019334-notification-once-the-call-has-been-conferenced-or

    Nathan supported this idea  · 

  7. Show all Office 365 global address book addresses in the ACO, not just mailboxes

    7 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Contacts  ·  Admin →
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    An error occurred while saving the comment
    Nathan commented  · 

    I asked for this to be fixed when they first released it, several years on and it is still not fixed.

    https://community.ringcentral.com/questions/106137/microsoft-global-address-list-gal-contacts-integra-1.html

    Case Number: 13614081 (September 2021).

    Nathan supported this idea  · 

  8. Rejecting Call Queues, send to VM

    109 votes
    Future Consideration  ·  32 comments  ·  Phone & Messaging » Other  ·  Admin →
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    An error occurred while saving the comment
    Nathan commented  · 

    Come on ringcentral, we have been asking for this for years now. It is time it was fixed please.

    Nathan supported this idea  · 
    An error occurred while saving the comment
    Nathan commented  · 

    There have been lots of complaints about this over the years and ring central have done nothing about it. for the full history see here:- https://community.ringcentral.com/questions/30455/clicking-ignore-call-or-declining-the-call-does-no.html

  9. Add missing office 365 Public Folder contact integration to the new ring central app

    4 votes
    Future Consideration  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Nathan shared this idea  · 

  10. Outlook Contact Sync with Subfolders

    29 votes
    Future Consideration  ·  3 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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  11. Combine HUD and APP into one app

    157 votes
    Implemented  ·  11 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?