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11 results found

  1. RingCentral & Optus should have AI to RingCentral and optus partner

    1 vote

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    1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
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    Frank commented  · 

    Hi Bryne currently ring central have Ai in there app this isn’t @ optus yet , they are your partner this should be integrated there also
    Under ring central you can add Ai
    This isn’t available yet to us under optus Ring central

    Frank shared this idea  · 

  2. company directory needs a over haul not user friendly

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Frank shared this idea  · 

  3. Missed calls to queue showing up as "Answered Elsewhere"

    45 votes

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    Under Review  ·  9 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
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    Frank commented  · 

    release notes

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    Frank commented  · 

    guys been 3 updates and this still not resolved

    Frank supported this idea  · 

  4. Analytics should not states calls are missed when it was answered

    4 votes

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    Needs More Information  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Frank supported this idea  · 

  5. Performance Reports- Calls Tab- Filtered for Missed and Answered Call

    6 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Frank supported this idea  · 

  6. directory integration under super admin

    3 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Frank shared this idea  · 

  7. Ability to show how many times each contact has been contacted in a tabulated form that summaries the call logs for each extension

    6 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    Frank supported this idea  · 

  8. Missed call report that shows all available users at the time of the missed call.

    36 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  9. Dropped Call Reason

    5 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Frank supported this idea  · 

  10. Nice in Contact Call Analytics

    23 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Frank supported this idea  · 

  11. Enable syncing of contact/address book across all users

    128 votes

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    28 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Frank commented  · 

    absolutly a must

    Frank supported this idea  ·