Settings and activity

9 results found

1. Missed calls to queue showing up as "Answered Elsewhere"

   41 votes

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   Under Review  ·  8 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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   Frank commented  ·  Sep 5, 2024  ·  Edit…  ·  Delete…

   release notes

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   Frank commented  ·  Sep 5, 2024  ·  Edit…  ·  Delete…

   guys been 3 updates and this still not resolved

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   Frank supported this idea  ·  Aug 16, 2024

2. Analytics should not states calls are missed when it was answered

   4 votes

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   Needs More Information  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Frank supported this idea  ·  Sep 5, 2024

3. Performance Reports- Calls Tab- Filtered for Missed and Answered Call

   6 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Frank supported this idea  ·  Sep 5, 2024

4. directory integration under super admin

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   3 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Frank shared this idea  ·  Sep 4, 2024

5. Ability to show how many times each contact has been contacted in a tabulated form that summaries the call logs for each extension

   6 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Frank supported this idea  ·  Aug 21, 2024

6. Missed call report that shows all available users at the time of the missed call.

   34 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Frank supported this idea  ·  Aug 16, 2024

7. Dropped Call Reason

   5 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Frank supported this idea  ·  Aug 16, 2024

8. Nice in Contact Call Analytics

   23 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Frank supported this idea  ·  Aug 16, 2024

9. Enable syncing of contact/address book across all users

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   124 votes

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   28 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Learn more about managing the shared directory of external contacts here!

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   Frank commented  ·  Aug 16, 2024  ·  Edit…  ·  Delete…

   absolutly a must

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   Frank supported this idea  ·  Aug 16, 2024