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Settings and activity

9 results found

  1. Missed calls to queue showing up as "Answered Elsewhere"

    28 votes

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    Under Review  ·  8 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
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    Frank commented  · 

    release notes

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    Frank commented  · 

    guys been 3 updates and this still not resolved

    Frank supported this idea  · 

  2. Analytics should not states calls are missed when it was answered

    4 votes

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    Needs More Information  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Frank supported this idea  · 

  3. Performance Reports- Calls Tab- Filtered for Missed and Answered Call

    4 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Frank supported this idea  · 

  4. directory integration under super admin

    2 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Frank shared this idea  · 

  5. Ability to show how many times each contact has been contacted in a tabulated form that summaries the call logs for each extension

    6 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    Frank supported this idea  · 

  6. Missed call report that shows all available users at the time of the missed call.

    33 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Frank supported this idea  · 

  7. Dropped Call Reason

    4 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  8. Nice in Contact Call Analytics

    23 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  9. Enable syncing of contact/address book across all users

    117 votes

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    25 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Frank commented  · 

    absolutly a must

    Frank supported this idea  ·