513 results found
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Integrate CRM: medicarepro
Please add the CRM MedicarePro
https://www.medicareproapp.com/1 vote -
Automatic scoring of calls
Scoring Insights by the AI Coach is nice because it helps with providing coaching insights to the agent but it would be much nicer if we can have the option for the AI to score the calls based on the parameters that we set up for it to look for certain key words and phrases. That way we can weed out calls that did not flag on our radar for our key words and phrases. Also, it would be helpful if there an option to enable AI to grade calls based on our Scorecards.
5 votes -
12 votes
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AI Coach Feedback WITH timestamped feedback
With the AI Coach Feedback, can it connect/reference parts of the call? Rather than a general overview of what could be better, AI could help pinpoint specific points in the calls it references. The screenshot provides feedback that we would like linked back to examples in the transcript.
2 votes -
RingSense: Allow for if/then questions on scorecards or optional questions.
For both RingSense for Sales and RingSense for RingCx.
Not every call will follow the exact same flow, thus there needs to be if/then logic that allows for additional questions IF they apply. AND/OR as a different option, it would be nice to add ‘not applicable’ as an additional response option within the "Yes/No" response type. As it stands today, the only options are yes or no.
4 votes -
overview Insights in progress too slow
Load time is too slow and takes over an hr. Have it let us access the raw transcripts immediately while the system does its thing with the other ai stuff?
1 vote -
Caller Id showing Company Name
When using Ring Central for business [multiple lines], it should have the ability to show the Company name as the Caller Id when contacting customers. Most people will not answer the phone when they see a number they do not know, as well as often delete texts before reading it.
If the person we call can see it is from our company, they will likely answer.1 vote -
Filter by Scorecard completed
- Add an option to filter by Scorecard completed, similar to the feedback filter.
- Ability to filter further by scorecard completed by selected manager or admin would also be helpful.
10 votesLook for "Scorecard completed" filter in "All Filters" on the Calls page
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Ability for managers to select which user scorecard is for
If there are multiple reps on a call, the managers who have access to the call should have a drop-down on the scorecards to choose which rep they are grading on the scorecard. The current limitation only allows managers/admin to grade the host of the call. In several cases, the host of the call is not speaking the most.
10 votes -
Add average AI generated score and rename columns on the Scorecards tab within the Coaching tab
On the Leaderboard within Coaching > Scorecards, add in "Average AI Score" as a column and change "Average Score" to "Average Human Score." Placement should be to the right of "Average Human Score" on Leaderboard. On the table below, add in "Average Human Score" to the right of Scored ("Scored" could be changed to scored by human)
10 votes -
Integration with Zendesk
CRM Integration with Zendesk. This will be key for both RingSense for Sales and RingSense for RingCx. Zendesk is currently 1/2 CRM integrations we have for RingCx. Very popular integration for MVP and CC accounts.
10 votes -
2 votes
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Voice prompts to direct calls, ex "Press 1 or say billing"
Create Voice prompts to direct calls
Ex An inbound caller hears the Company greeting, "Press 1 or say billing".
The callers speaks "billing".
Ai recognizes the vocal prompt and treats it as if the caller had dialed 1.
OpenPhone competitor does this.
2 votes -
Texting
Have summaries and transcripts for texting as well
3 votes -
Automated/Scheduled Reporting
Ability to set up predefined reports and schedule for email delivery.
1 voteI’m excited to share that RingSense now supports scheduled reports!
As an admin, you can now create and customize reports, schedule them at various frequency intervals (daily, weekly, or monthly), and manage your report subscriptions directly within the RingSense Admin Portal.
This latest update also gives you a clean, organized view of all your subscribed reports, complete with easy download options for quick access.
Attached a screenshot with the new scheduling interface
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Ability to add a summary note to recordings saved in a Library
It would be helpful to have an ability to add a summary note when moving a recording into a Library folder. This would allow people to quickly determine the reason why the recording is being saved, and what is the critical information to get from it.
Note that the summary should also include who wrote it and have the ability to edit/add additional notes.10 votes -
Assigning RingSense to Shared Lines
Need to be able to assign a RingSense for Sales license to a shared line extension.
2 votes -
Onboarding Wizard for RingSense
Some type of tutorial or walkthrough wizard that guides customers through the initial setup - Organization, Trackers, Scorecards, etc... with links to KBs or articles that elaborate on each specific area of setup.
2 votes -
Ability to request call re-analysis.
If we are not satisfied with the first analysis, or we think it is wrong/inadequate. There should be a simple one-click button that would initiate a repeated analysis of that call.
3 votes -
Add a "feature request" and "report an issue" button in RingSense
The suggestion is to add an easily accessible button for customers to submit feature ideas and report issues in the native platform.
10 votes
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