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Developer Platform, APIs, & Integrations

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578 results found

  1. We'd like to integrate with our CRM https://www.sunbasedata.com/

    1 vote
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  2. Ability to make changes on the main super admin without disbaling the SCIM

    1 vote
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  3. Ability to pull up the RingCentral app directly while on a Duo website instead of directing to RingCentral admin portal

    2 votes
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  4. Partner want to know if we have a feature when someone calls in and the caller ID is saved in outlook he can tap the number and let the number get pulled up in outlook

    2 votes
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  5. Would be great to get an integration with Contractor Foreman

    1 vote
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  6. bility to received the duplicate email file on the other super admin on the account and not just on the main super admin

    2 votes
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  7. Add a call transcription feature to log calls from RingCentral into Zoho CRM.

    4 votes
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  8. We do not use all the Custom Objects that are installed with the managed package, so the Custom Objects are taking up valuable resources. It would great if the we have the option to delete/remove the Custom Objects that are not needed, especially Custom Objects for Activities.

    2 votes
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  9. Improve audit trail to show more details for Log in events - show what the users is using when logging in SSO or normal log in RC username and password

    1 vote
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  10. Integration with the main Practice Management and Data Collection system for ABA providers and other behavioral health providers

    https://centralreach.com/

    1 vote
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  11. Allow user to customize or auto-assign to the agent who took the call on Zendesk

    1 vote
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  12. Full support of webrtc to RingCentral for Google

    1 vote
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  13. Have click to text browser feature open RC desktop app instead of google chrome extension. RC Desktop app has more functionality for texting

    1 vote
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  14. What we want to accomplish with this automation is to pull AI transcript summary, action items, etc. from inbound and outbound calls into our CRM built in Notion. The automation looks for contacts in the CRM and if a contact exists it will add the summary, action items, etc. to the contact and if not it will create a new contact and link and add the call log to that contact automatically.

    1 vote
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  15. RingCentral Automator is working perfectly fine if a call comes in to user extension directly. Feature isn't working if call gets routed to an IVR with the even if it routes to the same user.

    1 vote
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  16. Our archive provider is Smarsh. Why do some RingCentral direct messages show in the archive with the email addresses of the sender/recipient, while other messages show only the 10-digit phone number? Finding content by searching the email address is preferable for us. The phone numbers tend to be reused as staff come and go from the company, so they are dynamic, but email addresses are never reused. Is there a way to have all messages sent to the Archive labeled with the email address?

    2 votes
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  17. Ticket subject gets changed back to default after new call is logged

    3 votes
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  18. 1 vote
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  19. In the RingCentral Dynamics 365 integration, we can only send SMS messages to contacts. If you add more than one destination phone number, the system sends the message as individual SMS'. Instead, we would like a group message to be created. This is possible in the RC mobile and desktop apps.

    2 votes
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  20. Want the contacts saved under the External Shared Directory to be visible on the mobile and desktop app as well as the physical phones.

    1 vote
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