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586 results found

  1. Call logs to be automatically entered into Case objects as well as Lead/Contact/Account in Dynamics 365 integration

    We are using the Dynamics 365 integration and the auto-log feature for putting notes directly into a lead/account/contact is great for saving time for our sales team. However our Customer Service team do not have the same luxury as they are using Cases (not lead/account/contact). We would therefore like the call log feature integration to also support the case object

    2 votes
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  2. Shopify contact details into RingCentral

    Now in the era of e-commerce and considering the Shopify platform popularity increasing, would be great to have an integration (direct or Zapier) where when a new order in Shopify comes in (and it does have a phone number), to sync those details with RingCentral so when a customer calls to be an easier and friendlier way to answer and locate their details.

    3 votes
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  3. More Zapier Actions

    I would benefit from being able to automatically add a ringcentral contact once a contact is created on my CRM (Lawcus) or Google. Right now both the actions and triggers on Zapier are quite limited.

    10 votes
    Future Consideration  ·  2 comments  ·  Integrations: Other  ·  Admin →
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  4. VM Notifications to email (Outlook)

    RE: Voicemail notification emails received in MS Outlook Client. when users delete the message containing the notification and attachment, the actual Voicemail message is also deleted from the RC system.Customers email platform is MS O365This is a Cisco feature: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/unified_messaging/b_11xcucumgx/b_11xcucumgx_chapter_01.html

    13 votes
    Under Review  ·  1 comment  ·  Integrations: Other  ·  Admin →
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  5. Integrate heytaco!

    Heytaco is a sweet app to reward teammates with tacos and create a fun competition. It would be a great integration for RingCentral Glip!

    2 votes
    Future Consideration  ·  2 comments  ·  Integrations: Other  ·  Admin →
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  6. Add additional Admin roles to Bridge OC

    I am a Call Center Manager who was given Manager Admin access in Ring Central but that access role does not feed into the Bridge Operator Console program thus rendering me incapable of listening to calls or managing who is and who is not receiving calls at any moment in time. The program requires that I be assigned Super Admin Role but in a multi level company typically Super User access is limited to only certain executive or IT types roles/functions. This renders someone as myself with very limited access in the Bridge and doesn't allow them the ability to…

    2 votes
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  7. Add Acuity Integration with RingCentral Meetings

    We would like to integrate Acuity scheduling with RingCentral meetings. We have the following request from one of our staff below""In Acuity (acuityscheduling.com), there is a section on the left nav for Integrations. It is currently integrated with Zoom, so when I go to tie calendars to Zoom to autogenerate meeting links, there are very limited staff options as we now have Zoom through RingCentral. Is it possible to redo the integration with the RingCentral info instead?It is possible that this feature will be included in a future release"We would like to request this feature.Thank you.Bill

    14 votes
    Future Consideration  ·  5 comments  ·  Integrations: Other  ·  Admin →
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  8. Add Voice capability to Outlook addin

    Request is for an Outlook add-in that is enabled for voice to allow for click to dial and the phone panel within MS Outlook.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  9. Thryv Integration

    It's a small business platform i believe will be a good asset to merge with ringcentral for better business use compatibility.

    2 votes
    Future Consideration  ·  4 comments  ·  Integrations: Other  ·  Admin →
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  10. Specify the phone number to download when using Ringcentral Archiver to Dropbox connection

    This would be a great addition (Specify the phone number to download when using Ringcentral Archiver to Dropbox connection.) as we have many phone number and I don't need to archive all of them, just a select few. It would also be great to be able to specify the folder within dropbox they will be saved.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  11. Refresh SFDC APP

    Request is for an updated CTI Control and integration between RingCentral and SFDC.

    2 votes
    Implemented  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  12. Zendesk - Missed Call Search & Update

    Ability to update the Email Notification when a new voicemail is received. It would be helpful to update this specific ticket when placing the outbound call to respond to the voicemail. However, the Email Notification ticket is not offered and there is no way to search for it or enter the ticket number to bring it up.

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  13. Forwarding calls to a message/announcement only in integrations

    The request is to be able to transfer a call to message or announcement only extension by typing the name of the extension (and have the extensions appear when the user starts typing) with the SFDC integration or the Google Chrome plugin.

    2 votes
    Planned  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  14. Microsoft Dynamics Mobile Integration

    The request is to be able to log/record inbound/outbound calls without requiring the user to have an active browser session.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  15. Different location for search query results (dialed digits match) in RC for Google

    RC for Google's search query results dropdown covers the dial pad when a user dials using mouse clicks on the RC for Google dial pad. This drop down can be cleared by clicking outside of the dropdown, but re-appears with matches on additional dialed mouse clicked digits.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  16. Ability to leverage user DID when using SSO (on Chrome Extension)

    Customers have requested that Soft Phones display the individual user’s DID instead of the main company number. Logging in with the DID would address this but some customer use SSO to log onto Soft Phones, which would make this not possible.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  17. File metadata for Archiver

    Currently, when a recording is archived to a 3rd party, they are organized by folders. Using folders to navigate to recordings is fine, but as the number and volume of recordings grow, being able to search for them can become a massive challenge.
    By populating recordings that are archived with metadata using APIs (there are metadata APIs available for Box, Dropbox and GDrive), it will make searching for recordings by date, time, type, caller, handler, etc. far less painful.
    Consider use cases for legal holds, employee sat situations, HR claims.

    7 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  18. Zendesk Missed Call

    Currently when a call comes in to a call queue, if he first agent answers the call, the other agents see the call as missed on their respective phones. Agents do not know what was missed or what was answered.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  19. Jabra Engage API Integration

    Request is to review the API stack available within the new generation of Jabra headsets and explore the consultancy capabilities the data offered by the devices could provide to RingCentral for both contact centre and unified communications customers.

    Business Case:
    https://docs.google.com/document/d/1eQJVBp7eUSPvGC1jOoR2DO7v_kuPxWKBXX0dFgQhiB8/edit

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  20. Support short extension dialing on the Chrome extension

    Currently, the RingCentral Google Chrome dialing experience is inconsistent with the dialing experience across our other supported RC endpoints. The request is to support the short extension dialing in this area as well. For customers that deploy the Google Chrome Extension for G-Suite as their primary soft-endpoint, it would be more consistent to have inter-site, extension-based dialing, using the short extension as is available in other RC endpoints.

    3 votes
    0 comments  ·  Integrations: Other  ·  Admin →
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