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578 results found

  1. Unified CRM - Clio 3-way call

    Is it possible to do a 3-way call in the CRM extension? I just tried to do this with a client and the attorney. I could hear both of them, but they could not hear each other and I couldn’t see any way to merge the calls. I tried to start over and add the attorney to the call with the client. It looked like that was working, but it never rang for the attorney.

    2 votes
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  2. Make Sending and Receiving a Fax a Trigger in Zapier

    Make Sending and Receiving a Fax a Trigger in Zapier

    1 vote
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  3. chargebee

    I would like to know if you can integrate Ring Central and Chargebee. Zendesk has that feature already.

    Chargebee is a subscription management software

    www.chargebee.com

    1 vote
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  4. Saleforce call recording

    Option to show the call recording on SF voice calls tab aside from the call recording

    1 vote
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  5. Use High Velocity Sales dispositions for non-cadence calls

    High Volume Sales works as expected for Cadence calls.

    But to align their reports, it would be beneficial to allow them to log HVS dispositions even for non-Cadence calls

    1 vote
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  6. Disable RingCentral for Chrome add-on's phone number detection for personal email accounts

    I do not want RingCentral for Chrome to detect my personal email and number

    1 vote
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  7. smokeball CRM integration

    smokeball advertise that their crm is compatible with us.
    they have their own support for this https://support.smokeball.com/hc/en-us/search?utf8=%E2%9C%93&query=ringcentral

    Unfortunately we dont have the same.
    Please consider to have this supported in the future

    writting this on behalf of client
    Customer Name: Ali
    Company Name: Fam Bam Family Law
    UID: 279029125

    Regards
    Ram Carillo
    APAC Support Team

    2 votes
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  8. RC for Zapier - Inbound Call Recording triggers

    I do utilize multi-step zaps in Zapier and it appears that my new call recordings and voicemail are now flowing into my CRM. I still need to figure out how to send the old call recordings because Zapier won’t allow me to just replay filtered zaps.

    2 votes
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  9. Allow two tenants for MS Entra to one RingCentral Account

    Ability to enable SSO with 2 tenants for Microsoft Entra into one RingCentral Account

    1 vote
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  10. Expand slash commands available to Slack integration

    Currently, the feature supported with this integration only includes:

    • /ringcentral meet - Starts a new RingCentral Video Meeting and posts the join link.
    • /ringcentral call - Start a new RingCentral Conference and post the dial-in number.
    • /ringcentral help - Brings up the different /ringcentral slash commands.

    Hopefully, we can include service status notifications from RingCentral to Slack

    3 votes
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  11. SMS Survey Integrations powered by RingCentral

    SMS Survey Integrations powered by RingCentral

    Survey Integrations that has real time reports for the number of clients that clicked and answered the link for SMS survey inside of the SMS message. Also for the report to be readily available for download by each users or Admin for RingCentral.

    2 votes
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  12. RC for MS Dynamics 365 feature

    At the moment we have a Ring Central integration with Dynamics 365 conencted to our Sales portal because it was only compatible with Channel Integration Framework 1.0. We need to get this integration changed to a Dynamics CIF 2.0 framework and wanted to see what we can do to get the built in integration to work Dynamics 365. This was set up with the following instructions https://assets.ringcentral.com/us/guide/admin-guide/dynamics_beta_admin.pdf. The step to add channel provider is using Channel Integration Framework 1.0, which is not compatible with Customer Service Workspace / multi session apps. I would like to confirm if the integration…

    2 votes
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  13. Slack reports

    Business Analytics, RingSense Performance Reports to go in 1 location - prefers to use Slack

    1 vote
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  14. include a mute button feature on the Outlook Desk app while on audio conference

    include a mute button feature on the Outlook Desk app while on audio conference

    1 vote
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  15. Calling options (Click-to-dial) in RC for Outlook

    Currently, the outlook integration app has two kinds of outlook phone call handling

    1. The select to dial as you can see on the screen, it works perfectly

    2. The call contact (like button on contact card). The 'Call' menu in the contextmenu by right click on contact should be the same as the call button on contact card.

    It would be great if we have an option to make a call under the 'Contacts/People'(listed in the Global Address List), personal contacts, and shared contacts.

    1 vote
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  16. remove RC Meetings and Chat in Embedded App

    It would be great if there is a feature to remove/disable Meetings and Chat in Embedded App

    1 vote
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  17. automator by ringcentral labs

    I wanted to know the benefits and have a tutorial or implementation separate from the support site that can help me check the pros and drawbacks when purchasing the RingCentral Automator from RingCentral Labs.

    1 vote
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  18. automator by ringcentral labs

    Customer wanted to know more about the RingCentral Automator by RingCentral Labs. What are the pros and cons and benefits if he will be going to avail it. He wanted to have like an implementation training about it.

    1 vote
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  19. park

    On the RingCentral desktop application, when viewing parked calls in the HUD, you can no longer see how long someone has been on park for. This feature was recently removed. I am not sure why. If the receptionist have an influx of calls and many parked calls, there is no way of them knowing how long someone has been parked to answer them chronologically.

    Please bring back this feature where you can see the amount of time a person has been on a parked call. You can see active time in the HUD when viewing extensions but not parked calls.…

    1 vote
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  20. Noise cancellation feature on the RingCentral for Google extension

    The noise cancellation feature available on the RingCentral app should be made available via Google Chrome extension or other browser-based integrations without having to set the 'RingCentral app' as the calling mode.

    2 votes
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