Skip to content
← RingCentral Ideas

Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

581 results found

  1. barging in mobile EA app

    When trying the same feature on MS Teams in iOS - you cannot barge. If you try to dial *82 + Extension instead of barging into a call, a regular extension to extension phone call is made to the person whom you were trying to barge.

    It would be great if this feature is available in mobile EA app (iOS and Android)

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  2. Sync RC contacts to Redtail CRM

    RC Contacts should be synced to Redtail and not just in the Unified CRM

    3 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  3. Address RIngCentral for Google

    Make the user's addresses visible in RingCentral for Google please. Only the User's name and phone number showing

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  4. Integrate teams messaging to Outlook plugin

    It would be nice if there was an ability to add the Teams/messaging component into Outlook. I download the RingCentral for Outlook plugin and it shows voice, fax, and text, but not the Messaging component. Is there an updated plugin that includes this or plans for this integration in the future. Thanks.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  5. Archiver for Call Queue Management Extension

    Need to setup the archiver for the call queue extension that is created by CQ Management.

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  6. Archiver account-wide set up

    Option to set up the Archiver Account wide for all the admins on the account.

    4 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  7. Integration WIth Zendesk Sell

    Currently RC is only integrated with Zendesk Support.

    Looking for an integration with Zendesk Sell, much like the one available for Salesforce. Your competitors offer this.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  8. Service status notifications

    Add Archiver on the service status notifications

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  9. Presence sync - Ability to sync for specific users only

    Cx just wants to sync all the presence on all platforms
    But the thing is the option on the RC admin portal is to sync to all users or not sync at all
    He wants to sync for just a specific user.

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  10. Autotask ticketing system that they used and it is not available in RingSense For Sales

    Looking to integrate with RingSense For Sales

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  11. RingCentral for Google Admin block list website

    Admin options to add a block list website for each users for RingCentral for Google

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  12. RingCentral Automator (Having option to reply their details ( name , date of birth , reason for calling )

    Everytime someone is on hold we want the customer to receive an automated
    message where they can reply their details ( name , date of birth , reason for calling )

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  13. RingCentral for Intune on Desktop

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  14. DoorBird Video Intercom

    We use a DoorBird video intercom at our office and also RingCentral. We have this integrated like an IP phone to call a ring group when someone presses the call button on the DoorBird and we can unlock the door by pressing 9 durring a call. The audio works great; however there is no video available. We can always answer the DoorBird using the DoorBird app and see video. It is also nice that the person at the door can leave a message if no one can answer. My request would be to allow an integration with DoorBird that has…

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  15. To have the opportunity name/number display on the tenfold UI

    To have the opportunity name/number display on the tenfold UI and possibly a way to create new one with dispositions

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  16. Capture messaging via Smarsh

    Smarsh captures sms/text messages. It does not capture internal messages. THis makes no sense. It would be wise to allow SMARSH to capture all.

    3 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  17. Directory Integrations Features

    Need to setup the group provisioning in AD and bringing over the App Roles from Azure to RingCentral

    2 votes
    0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  18. Integrate with Knock CRM

    We use a product called Knock CRM to handle inbound calls after hours and when all of our staff are unavailable to answer a call for leasing an apartment. It has a call out feature that when clicked, triggers a call to the users phone, and then creates a call to the original caller and merges them. It would be great if we could just tie that directly into our RingCentral system.

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  19. We should an option to save the calls on google drive from the past 90 days

    i recently just synced my google drive to save the call recording from ring central but find out it is looking forward , it does not try to recover or save the past 90 days

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  20. Outbound Calls in MS Dynamics 365

    Clicking the Dial button / Phone icon in the Home page of Dynamics 365 only pull up the RC App for outbound calls and not using the RC for Teams Desktop Plugin. The RC for Teams DP only works when clicking the phone number to make outbound calls in the Contacts page of Dynamics 365.

    3 votes
    1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?
1 2 … 7 9 11 … 29 30
  • Don't see your idea?