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578 results found

  1. Integrate teams messaging to Outlook plugin

    It would be nice if there was an ability to add the Teams/messaging component into Outlook. I download the RingCentral for Outlook plugin and it shows voice, fax, and text, but not the Messaging component. Is there an updated plugin that includes this or plans for this integration in the future. Thanks.

    1 vote
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  2. Archiver for Call Queue Management Extension

    Need to setup the archiver for the call queue extension that is created by CQ Management.

    2 votes
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  3. Archiver account-wide set up

    Option to set up the Archiver Account wide for all the admins on the account.

    4 votes
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  4. Integration WIth Zendesk Sell

    Currently RC is only integrated with Zendesk Support.

    Looking for an integration with Zendesk Sell, much like the one available for Salesforce. Your competitors offer this.

    1 vote
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  5. Service status notifications

    Add Archiver on the service status notifications

    2 votes
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  6. Presence sync - Ability to sync for specific users only

    Cx just wants to sync all the presence on all platforms
    But the thing is the option on the RC admin portal is to sync to all users or not sync at all
    He wants to sync for just a specific user.

    2 votes
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  7. Autotask ticketing system that they used and it is not available in RingSense For Sales

    Looking to integrate with RingSense For Sales

    2 votes
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  8. RingCentral for Google Admin block list website

    Admin options to add a block list website for each users for RingCentral for Google

    1 vote
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  9. RingCentral Automator (Having option to reply their details ( name , date of birth , reason for calling )

    Everytime someone is on hold we want the customer to receive an automated
    message where they can reply their details ( name , date of birth , reason for calling )

    2 votes
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  10. RingCentral for Intune on Desktop

    2 votes
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  11. DoorBird Video Intercom

    We use a DoorBird video intercom at our office and also RingCentral. We have this integrated like an IP phone to call a ring group when someone presses the call button on the DoorBird and we can unlock the door by pressing 9 durring a call. The audio works great; however there is no video available. We can always answer the DoorBird using the DoorBird app and see video. It is also nice that the person at the door can leave a message if no one can answer. My request would be to allow an integration with DoorBird that has…

    1 vote
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  12. To have the opportunity name/number display on the tenfold UI

    To have the opportunity name/number display on the tenfold UI and possibly a way to create new one with dispositions

    1 vote
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  13. Capture messaging via Smarsh

    Smarsh captures sms/text messages. It does not capture internal messages. THis makes no sense. It would be wise to allow SMARSH to capture all.

    3 votes
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  14. Directory Integrations Features

    Need to setup the group provisioning in AD and bringing over the App Roles from Azure to RingCentral

    2 votes
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  15. Integrate with Knock CRM

    We use a product called Knock CRM to handle inbound calls after hours and when all of our staff are unavailable to answer a call for leasing an apartment. It has a call out feature that when clicked, triggers a call to the users phone, and then creates a call to the original caller and merges them. It would be great if we could just tie that directly into our RingCentral system.

    1 vote
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  16. We should an option to save the calls on google drive from the past 90 days

    i recently just synced my google drive to save the call recording from ring central but find out it is looking forward , it does not try to recover or save the past 90 days

    1 vote
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  17. Outbound Calls in MS Dynamics 365

    Clicking the Dial button / Phone icon in the Home page of Dynamics 365 only pull up the RC App for outbound calls and not using the RC for Teams Desktop Plugin. The RC for Teams DP only works when clicking the phone number to make outbound calls in the Contacts page of Dynamics 365.

    3 votes
    1 comment  ·  Integrations: Other  ·  Admin →
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  18. Call transcription option in Bullhorn

    I am on RingEx premium with Bullhorn integration. I need to know if there is call transcription (other than video meetings) that can be documented in bullhorn notes.

    5 votes
    1 comment  ·  Integrations: Other  ·  Admin →
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  19. Backup IVR configurations using Archiver

    Some accounts that are big enough to have multiple IVRs for multiple sites would benefit from being able to back up their IVR configs in the cloud.

    3 votes
    0 comments  ·  Integrations: Other  ·  Admin →
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  20. Directory Sync to VideoPro License

    It'd be great to have a way to choose the default license type for users.

    Currently while we've got Directory Sync on, it often fails because we've exhausted our licenses, I've got some users that we want to have in RC to handle analytics, or manage the RC instance, instead of just adding them to the group we've got syncing they need to be manually created in RC.

    3 votes
    0 comments  ·  Integrations: Other  ·  Admin →
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