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581 results found

  1. RingCentral for Zapier - AI Transcription

    What we want to accomplish with this automation is to pull AI transcript summary, action items, etc. from inbound and outbound calls into our CRM built in Notion. The automation looks for contacts in the CRM and if a contact exists it will add the summary, action items, etc. to the contact and if not it will create a new contact and link and add the call log to that contact automatically.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  2. SMS Automator for IVR

    RingCentral Automator is working perfectly fine if a call comes in to user extension directly. Feature isn't working if call gets routed to an IVR with the even if it routes to the same user.

    1 vote
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  3. Redtail to be supported through Mircosoft Exchange

    1 vote
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  4. Sync External Shared Contacts on the Mobile/Desktop App _ BT Account

    Want the contacts saved under the External Shared Directory to be visible on the mobile and desktop app as well as the physical phones.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  5. Zapier ringout

    Ability to create a rule or setting in Ring Central Zapier that if I get a call from a number from a ringout web call in a certain number with extension I will automatically forward it to a call queue number without having to answer it or press 1.

    1 vote
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  6. RC for Zapier - RingOut API to RC App calls

    Would like to use the RingOut API in Zapier as my Direct Number / Digital Line assigned on my extension instead of using 'MainNumber+Extension Number' to trigger the RingOut in Zap and connect my call in RC App

    1 vote
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  7. RC for Teams - Notification Badge

    Need to disable the syncing of Notification badge for RC Chatbot in Teams Chat and RC Plugin for Teams (Embedded App) for new SMS.

    1 vote
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  8. Enabling Ai Notes on google extension

    transription of the conversation for all users on ringcentral for google

    1 vote
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  9. Kipu CRM Integration

    We need a way to merge our RingCentral interactions and AI call transcriptions into our Kipu CRM system. We need to be able to log vital call metrics and information with our prospective, current, and prior clients within Kipu. At the moment there is no way to get these two platforms working together.

    1 vote
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  10. RingCentral Scheduler

    Can the RingCentral Scheduler be made visible outside of just meetings in Microsoft Outlook? I would like the button for RingCentral Scheduler on the main ribbon, so I can one click to schedule a meeting with RingCentral. I have tried work arounds with macros to make this happen, but I get a message that states, "RingCentral Scheduler is context-sensitive and works within meetings only."

    1 vote
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  11. Lever by Employ Integration

    Lever is primarily a HR/Recruiting tool that helps us configure, manage, and schedule our new hire candidate interviews. Zoom and MSTeams currently allow Lever to integrate with their respective accounts. The integration allows you to connect your external Zoom/MSTeams meeting links directly within Lever's platform. Current state with RingCentral is that our end users would have to create the candidate interviews in RingCentral first, and then copy/paste their meeting links into each new hire interview session within Lever. Functional, but not ideal during our heavy onboarding periods with "bulk" meeting creation.

    1 vote
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  12. RC for Zapier - Contact Sync for 3rd Party Applications

    I am building a zap with the Zapier integration and I am noticing that the name field coming over in the zap is not populated. I do have my Google Contacts synced with the RC app but apparently this is not being passed to Zapier. Is there some way to make this work so I can bring in the name of a contact for use in a zap integration? I would use the G-suite integration for Directory Integration but since I only have a gmail account and not a full G-suite account that doesn't appear to work (or at least…

    1 vote
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  13. Pipedrive integration - Log all calls regardless of RingCentral for the Pipedrive browser is closed

    If you are out of the office, using mobile app or not logged in (aka after business hours), and Pipedrive browser is not open at all times, then calls do not log. This creates the issue of all calls received outside business hours or to users who are out of the office... are not logging in to Pipedrive CRM.

    1 vote
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  14. Add additional notification for Archiver when it fails, storage limit exceeded and/or enable

    1 vote
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  15. Add additional notifications on Archiver should it fails or may need to turn on/enable

    1 vote
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  16. Phorest Integration

    Phorest Salon Software Integration

    1 vote
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  17. woodelivery

    we use woo delivery could you please connect it with ring central

    1 vote
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  18. SMS Automator opt in

    Ability to check lthe ist of opt in numbers for SMS Automator in Rc desktop app / web app

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →
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    Implemented  ·  AdminByrne Reese (Group PM, RingCentral) responded

    This feature was implemented in our core product. SMS will be blocked to numbers on the opt-out list.

    For greater consent management control, look at Enhanced Business SMS powered by BeeTexting,

  19. Microsoft 365 Business Central Integration

    Same integration like Microsoft Dynamics 365 Sales - but for Microsoft Dynamics 365 "Business Central" -

    1 vote
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  20. Can you create the ability to integrate with Loxo?

    Integration with Loxo.co because that is what we use for our recruiting CRM. It is definitely gaining popularity. They already integrate with RingCentral but RingCentral does not integrate with them.

    1 vote
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