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Developer Platform, APIs, & Integrations

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  1. We have setup RingCentral for Teams Desktop Plugin and the sync presence appears to work well, however we have found that if we uninstall RingCentral Desktop App (to just use RingCentral for Teams Desktop Plugin) , then click to dial from Zoho doesn't work.

    If we keep the RingCentral Desktop app installed (as well as RingCentral for Teams Desktop Plugin), then in bound calls cause two notifications to appears on our screen.

    Can this be fixed so that we can use RingCentral for Teams Desktop Plugin and still keep click to dial in Zoho?

    We have already tried different phone…

    1 vote
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  2. Ability to use the Audio meeting only in the Google Workspace / RC for Google instead of Video Meeting. Not all clients are confident with Video Meeting.

    1 vote
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  3. Live transcription to be automatically added to the selected ticket when answering a call from Ring Central from within Zendesk.

    Currently, this automatically inputs the call details (Time, Inbound/Outbound, Duration) but it would be great if it could input the call transcription or a summary of this.

    1 vote
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  4. The Ability to configure a dual ringer inside Zendesk when using RingCentral. Currently you can only specify the individual audio device.

    1 vote
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  5. If I'm in an external stakeholders meeting, I would want not only my RC for Teams App to show I’m busy, but also my Ring Central App. It should behave the same as if I was on a PSTN call.

    Is there a reason why it doesn’t behave the same?

    1 vote
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  6. Curve Dental is a leading Practice/Patient Management Software for Dental offices. We use Curve dental in two of our offices, and while there are other communciation providers integrated with Curve, RingCentral, despite being a great solution, is not. RingSense & RingCentral features are deeply limited without such an integration. Please consider integration, it'll bring 1000s of deep pocketed, low touch small businesses in the fold for RingCentral very quickly. These people are paying $500-$1500 per month to other providers for very limited functionality!

    1 vote
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  7. https://www.telus.com/en/health/health-professionals/pharmacies/kroll

    We have a potential clientele (Pharmacies) that use Kroll, link above, to allow callers (Patients) to access their prescriptions and renew via phone. Client wants to move to Ring Central but it is critical that we integrate with Kroll to maintain the existing flow of information and available functionality.

    1 vote
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  8. Allow user to reflect Zoho contacts to RingCentral Desktop app

    1 vote
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  9. Currently, when a customer encounters an issue with the Clearview system, the escalation process follows an inefficient path:

    1. Advanced Support Engineers escalate the issue to Nice incontact
    2. Nice Incontact then escalates the issue to Clearview
    3. Clearview raerly interacts directly with the customer, leading to a game of telephone.
    4. Advanced support Engineers and Nice Incontact representatives lack accesss to Clearview systems, making troubleshooting from our end non-existant. Tjhis process results in unnecessary delays, miscvommunication, and customer dissatisfaction, as issues that could be resolved quickly instead require multiple escalations.

    Proposed Solutions:
    1. Direct Escalation by Technical Account Managers
    Since Clearview issues are…

    1 vote
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  10. Auto Xplorer or GetMyAuto should be integrated with ringcentral so I dont have to use multiple applications. https://dealers.getmyauto.com/

    1 vote
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  11. Ability to assign the tickjet to the user who take in the all and not the main admin

    1 vote
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  12. Some have suggested this for other integrations - just throwing the hat in the ring for all Advyzon users!

    1 vote
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  13. We'd like to integrate with our CRM https://www.sunbasedata.com/

    1 vote
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  14. Ability to make changes on the main super admin without disbaling the SCIM

    1 vote
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  15. Would be great to get an integration with Contractor Foreman

    1 vote
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  16. Improve audit trail to show more details for Log in events - show what the users is using when logging in SSO or normal log in RC username and password

    1 vote
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  17. Integration with the main Practice Management and Data Collection system for ABA providers and other behavioral health providers

    https://centralreach.com/

    1 vote
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  18. Allow user to customize or auto-assign to the agent who took the call on Zendesk

    1 vote
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  19. Full support of webrtc to RingCentral for Google

    1 vote
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  20. Have click to text browser feature open RC desktop app instead of google chrome extension. RC Desktop app has more functionality for texting

    1 vote
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