Skip to content

Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

Categories

JUMP TO ANOTHER FORUM

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

579 results found

  1. Mirror all the feature of RingCentral desktop app to Slack especially the click to dial, Ai notes.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
  2. Add a feature on RingCentral for Salesforce to have the same feature of Rc app which is the icon to "Turn on the background noise cancelation"

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
  3. Send bulk SMS using RC for Hubspot

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
  4. Ability to record all calls in Hubspot by using Hubspot recording ability even ACR is not available/ enable on RingCentral side

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
  5. For Hubspot native integration customer wants the movable calling integration wondow to be pin and open on the same tab of all the website he is accessing

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
  6. it would be great if we can push attributes to RC from our IdP using SSO to assign users to sites, groups, call queues etc.
    if we can push attributes from our IdP to RC and users would be assigned based on their attributes from the IdP we can automated users queue assignment sites assignment etc all via the SSO connection, which would save a lot of time of manually manage the users and assignments.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
  7. I would like to see my Gmail Calendar in Ring Central

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
  8. Attach the voicemail to the call log for Ringcentral Dynamics

    1 vote
    New  ·  1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?
  9. My partner has numerous dental clinic customers who utilize Dentrix Dental Software. Developing a prebuilt integration for this software would significantly facilitate our promotion of RingCentral to these clients, as they would not need to incur additional costs for developer-led integration.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
  10. Ability to remove the ticket status on RingCentral widget

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
  11. Our customer service and tech service managers would love to be able to use ConnectLingua within our RingCentral environment (UC). This would help bridge language barriers during live calls with near real-time voice translations.

    https://www.interactcx.com/connectlingua

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
  12. Issue: When a customer calls in and their phone number is associated with multiple Salesforce accounts, the system does not automatically recall the account from the previous interaction. As a result, it fails to show a match or defaults to presenting multiple matches.

    Expected Fix:

    The system should automatically associate the incoming call with the same account that was used in the most recent interaction. For example, if the last call was matched to Account 1, the system should prioritize and automatically match the incoming call to Account 1 instead of prompting for selection among all associated accounts.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
  13. 1 vote
    How important is this to you?
  14. When I connect my ringcentral account to zapier, I can only see my call history, and I need to see call history for my whole team.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
  15. Ability to use the RingCentral account in a different organization

    1 vote
    How important is this to you?
  16. They have a Zapier integration that creates a contact in RingCentral with information linking back to JobNimbus, such as Email and Jnid. They have another Zapier integration which takes transcripts of recordings from RingCentral and posts them as documents or notes in JobNimbus. According to the output of the latter Zapier integration, the contact was successfully found in RingCentral, and the document was correctly posted to JobNimbus.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
  17. Create a "gateway" or "connector" to allow for AI to become a user in our messaging, possibly even a call or video participant. This connector allows for conversational AI with EXTERNAL systems and services. As an example, to integrate automations in Jira. Allowing external automations written to search Jira, and initiate a conversation with the "Assignee" or the "Requestor" - AI then converses and returns results and makes adjustments or changes in Jira.
    Another example - integration with Monitoring or Incident Management tools - allowing external automation to trigger a conversation in Messaging with the on-call SRE member. In Incident…

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
  18. We have setup RingCentral for Teams Desktop Plugin and the sync presence appears to work well, however we have found that if we uninstall RingCentral Desktop App (to just use RingCentral for Teams Desktop Plugin) , then click to dial from Zoho doesn't work.

    If we keep the RingCentral Desktop app installed (as well as RingCentral for Teams Desktop Plugin), then in bound calls cause two notifications to appears on our screen.

    Can this be fixed so that we can use RingCentral for Teams Desktop Plugin and still keep click to dial in Zoho?

    We have already tried different phone…

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
  19. Ability to use the Audio meeting only in the Google Workspace / RC for Google instead of Video Meeting. Not all clients are confident with Video Meeting.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
  20. Live transcription to be automatically added to the selected ticket when answering a call from Ring Central from within Zendesk.

    Currently, this automatically inputs the call details (Time, Inbound/Outbound, Duration) but it would be great if it could input the call transcription or a summary of this.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
  • Don't see your idea?