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581 results found

  1. Add Desktop App Chat to Google Workspace Add-on App Integration

    In addition to the ability call people in RingCentral who are mentioned in emails from the Google Workspace addon, add the ability to send them a chat message directly from Gmail.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  2. Netsuite logging

    Log a call to Netsuite eventhough it is not Affilaated with any company

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  3. Add an Integration with Autotask PSA

    We use Autotask PSA as our CRM and ticketing system. Would love to have an integration with RingCentral so it could display the Company or Contact from the caller ID when receiving an incoming call.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  4. Slack feature

    Mirror all the feature of RingCentral desktop app to Slack especially the click to dial, Ai notes.

    1 vote
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  5. Salesforce noise reduction

    Add a feature on RingCentral for Salesforce to have the same feature of Rc app which is the icon to "Turn on the background noise cancelation"

    1 vote
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  6. Rc for Hubspot bulk SMS

    Send bulk SMS using RC for Hubspot

    1 vote
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  7. Hubspot recording

    Ability to record all calls in Hubspot by using Hubspot recording ability even ACR is not available/ enable on RingCentral side

    1 vote
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  8. Hubspot native integration movable window

    For Hubspot native integration customer wants the movable calling integration wondow to be pin and open on the same tab of all the website he is accessing

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  9. SSO attributes

    it would be great if we can push attributes to RC from our IdP using SSO to assign users to sites, groups, call queues etc.
    if we can push attributes from our IdP to RC and users would be assigned based on their attributes from the IdP we can automated users queue assignment sites assignment etc all via the SSO connection, which would save a lot of time of manually manage the users and assignments.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  10. I would like to see my calendar in RingCentral from Gmail

    I would like to see my Gmail Calendar in Ring Central

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  11. Dynamics voicemail log

    Attach the voicemail to the call log for Ringcentral Dynamics

    1 vote
    New  ·  1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  12. Dentrix Dental Software

    My partner has numerous dental clinic customers who utilize Dentrix Dental Software. Developing a prebuilt integration for this software would significantly facilitate our promotion of RingCentral to these clients, as they would not need to incur additional costs for developer-led integration.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  13. Zendesk ticket

    Ability to remove the ticket status on RingCentral widget

    1 vote
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  14. Connectlingua Integration

    Our customer service and tech service managers would love to be able to use ConnectLingua within our RingCentral environment (UC). This would help bridge language barriers during live calls with near real-time voice translations.

    https://www.interactcx.com/connectlingua

    1 vote
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  15. RingCX SFDC Embedded Agent -doesn't auto remember the previous call and not showing a match

    Issue: When a customer calls in and their phone number is associated with multiple Salesforce accounts, the system does not automatically recall the account from the previous interaction. As a result, it fails to show a match or defaults to presenting multiple matches.

    Expected Fix:

    The system should automatically associate the incoming call with the same account that was used in the most recent interaction. For example, if the last call was matched to Account 1, the system should prioritize and automatically match the incoming call to Account 1 instead of prompting for selection among all associated accounts.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  16. RingCentral & Optus should have AI to RingCentral and optus partner

    is optus getting AI integrated also

    1 vote
    1 comment  ·  Integrations: Other  ·  Admin →
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  17. Access to Company Call History from Zapier integrations

    When I connect my ringcentral account to zapier, I can only see my call history, and I need to see call history for my whole team.

    1 vote
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  18. Dynamics

    Ability to use the RingCentral account in a different organization

    1 vote
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  19. RC for Zapier - API Creating shared contact

    They have a Zapier integration that creates a contact in RingCentral with information linking back to JobNimbus, such as Email and Jnid. They have another Zapier integration which takes transcripts of recordings from RingCentral and posts them as documents or notes in JobNimbus. According to the output of the latter Zapier integration, the contact was successfully found in RingCentral, and the document was correctly posted to JobNimbus.

    1 vote
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  20. Enable AI to become a Chat User

    Create a "gateway" or "connector" to allow for AI to become a user in our messaging, possibly even a call or video participant. This connector allows for conversational AI with EXTERNAL systems and services. As an example, to integrate automations in Jira. Allowing external automations written to search Jira, and initiate a conversation with the "Assignee" or the "Requestor" - AI then converses and returns results and makes adjustments or changes in Jira.
    Another example - integration with Monitoring or Incident Management tools - allowing external automation to trigger a conversation in Messaging with the on-call SRE member. In Incident…

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
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