578 results found
-
RingCentral for Intune
The ability to install an auto-update MSI file for RingCentral for Intune using the MSI deployment tool.
11 votes -
Sync part of corporate Microsoft/Google Directory
Boulanger has a need to integrate a phone contact list. This will be for vendors, partners, other stores etc.The need here is to provide all RC users with an external contact list. Those contacts are not RC users. Two solutions are possible : 1 - either integrate a flat file so that each user is able to retrieve this list. But then this could lead to discrepancies : all users may not upload the file or when a number changes or a contact changes then this file need to be re uploaded.2 - the second solution would be to have…
11 votes -
Identify queue calls and caller id/name for these queue calls on RingCentral for Saleforce
Allow users to determine type of calls being handled via the RingCentral for Salesforce including calls from call queues
10 votes -
Allowing SIPREC to our pool of SBCs for Call Monitoring
Requesting the ability for a 3rd party (CallMiner is the one specifically for this use case, but other monitoring solutions could use this concept) to be able to utilize the SIPREC function/capability to monitor active calls. In this specific use case, we need the ability to monitor agent leg calls from Nice inContact to RC Office. The SIPREC functionality would be through our SBC infrastructure.
10 votes -
More Zapier Actions
I would benefit from being able to automatically add a ringcentral contact once a contact is created on my CRM (Lawcus) or Google. Right now both the actions and triggers on Zapier are quite limited.
10 votes -
More control over apps for team chats
We use various integrations with some of our chats that provide us updates from monitoring and status providers for our systems like Statuspage, OpsGenie, Pingdom, Jira, etc. The problem is that when the people who make the apps leave the company it breaks these integrations, and they are used by more than just the person who made them. It would be nice if you could create these integrations so they are not tied to a specific user or be able to reassign them to another user to manage. Also the ability for team admins to be able to manage all…
10 votes -
RingCentral for Outlook using New Outlook
Currently, the RingCentral for Outlook integration is only visible using the old Outlook layout.
It would be great if we have the option to have this available in the new Outlook layout.
Per Microsoft KB: COM Add-ins will not be supported in the new Outlook for Windows but will continue to work in classic Outlook for Windows.
9 votes -
Only Admins can add 3rd Party Apps
Some customers may desire to have the ability to control who can add 3rd party apps for use on RingEX. This is to prevent information leakage via a 3rd party app.
9 votes -
RingCentral for Safari
Just like you have the Google Chrome extension, can you create one for Safari since Safari allows for extensions?
9 votes -
Integrate with Clio
Clio is a CRM and marketing tools used by 1,000's of attorneys across the country. It would be great if Ring Central had an integration with Clio.
9 votesImplemented ·AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
Updated: RingCentral for Clio is live! Visit https://www.clio.com/app-directory/ringcentral-for-clio/ for the extension. Please note, there is a preliminary issue where the extension doesn't match phone numbers with contacts due to a phone number format issue. The extension only recognizes contact phone numbers with international standard format-- +(country code)XXXXXXXXXX versus (XXX)XXX-XXX or XXX-XXX-XXXX, etc. Our developers are working with Clio for a resolution. Hello, our development team is working on a unified CRM extension and is asking for additional and specific use case scenarios. If you would like to be connected to the software engineer working on this and help collaborate, please email ideas@ringcentral.com with your contact and use case information. Thank you! -
Synchronization of External Shared Contacts between RingEX and RingCX Directories
Feature Request: Synchronization of External Shared Contacts between RingEX and RingCX Directories
Request Overview: The customer requests the ability for external shared contacts that appear in the RingEX company directory to also be visible in the RingCX directory.
Current Behavior: Currently, external shared contacts added to the RingEX company directory do not automatically appear in the RingCX directory. This lack of synchronization requires users to manually add or manage contacts across both platforms, resulting in duplication of efforts and potential discrepancies between directories.
Requested Enhancement: Enable automatic synchronization of external shared contacts between the RingEX company directory and the RingCX…
8 votes -
Call Transcription functionality + API capabilities
Please, implement an ability to see a call transcription and offer an API integration of that capability with other platforms.
8 votes -
Integration with EMR AthenaHealth
EMR integration would help ease operations for providers by having a fast and easy way to send faxes and have better records keeping of communications
8 votes -
Add ServiceTitan Integration
Plumbing companies use ServiceTitan as an effective, industry-specific CRM. Integrating a soft phone with their CRM would be a great push to migrate to RCO/ACO
8 votes -
EZLynx Integration
Please integrate EZLynx w/ RingCentral asap. If not, we'll just move to Cicso Jabber for our phone systems. Thank you.
8 votes -
Make compatible with Otter.ai
Incorporate live streaming Otter.ai compatibility to create contemporaneous transcripts of voice/video meetings.
8 votes -
Integration with QQ Catalyst
improve client experience with screen pops and increase compliance with call data automatically synced with QQ
8 votes -
App to integrate Odoo with Ring Central
An app to integrate Odoo with Ring Central would be helpful.
8 votes -
Automatic relevant country code selection
Automatically select the country code corresponding to Customer’s country code for agents that make outbound calls to multiple regions to confirm the local country code is used or next available options based on predefined rules. Eg. If the agent is dialing to a customer in Germany then the appropriate country code (+49) should automatically be selected and reflect as in the agents caller ID.
8 votes -
Grammarly app integration.
An app that would integrate Grammarly to review the text before a user sends a message would ensure messages are written and read more clearly.
8 votes
- Don't see your idea?