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579 results found

  1. emr gethealthie

    integration with gethealthie to dial out with ringcentral from web or app

    1 vote
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  2. integrate with googlesheets

    push call logs into sheets

    1 vote
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  3. Integrate with Less Annoying CRM

    LACRM (Less Annoying CRM) is a web base platform rather than an application or program.

    1 vote
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  4. Integrate tasks and callback scheduled inside RC app and not in Hubspot directly

    When an agent ends a call - tasks and call backs or other actions should be within the RC app and not external in HS. Ring central for Hubspot - app

    1 vote
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  5. Ringsense-Zoho CRM Leads Module Integration

    Leads Module is not a part of current integration, please include the lead module as well so that those calls are also tracked/analyzed effectively.

    1 vote
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  6. Custom.net CRM Integration

    BT Custom.net CRM Integration

    Please allow Custom.net CRM Integration on all BT accounts.

    1 vote
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  7. Allow the ability to disable user's access to Automator

    Automator is available for all users regardless of their role which is normally fine. However, there are instances that it would be favorable to allow admins to disable Automator since it it's configured incorrectly it can effectively cause more problems than help.

    There is no specific permission under Roles & Permissions that we can modify in order to achieve this and it will be helpful if we will be given the option.

    1 vote
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  8. Create custom emojis

    Create customized emojis in RC.

    1 vote
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  9. rentec direct

    Offer integration with Rentec Direct property management.

    1 vote
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  10. Call pop after ending the call in all integrated apps

    We are looking for a screen pop that happens after the call has ended in order for the end-users to finish entering data for the contact. We are using Dynamics 365.

    Hopefully, this option will be available in all integrated applications.

    1 vote
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  11. Voicemail Email Integration

    Other phone systems have a feature that allows voicemail messages to be delivered to email (specifically Exchange email) where when the voicemail message is marked as "read" in email, it is automatically marked as "read" in RingCentral. Same is true of deleting messages.

    If RC can figure out a way to do this, it would improve the end-user experience of those with physical phones who might only interact with the phone system through their physical phone and their email. Marking voicemail as read in email will turn off the voicemail notification light.

    I believe Cisco refers to this feature as…

    1 vote
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  12. QoS Report integration to ticketing system

    a way to send email at a minimum so a ticket is submitted when QoS drops below a percentage

    1 vote
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  13. Active Directory for Bulk Edit User

    Need to enable the Bulk Edit User feature for the Directory integrations.
    According to Engineers, once you have enabled the Active Directory the Bulk Edit feature can't be used because the user records are locked by the integration.

    1 vote
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  14. RC for Zendesk

    Currently, we pull the following information (fields) from RC into ZD tickets:

    *Requester
    *Subject
    *Inbound called RC number
    *Last call start

    (Screenshot attached)

    Description automatically generated

    The fields above were added manually as per RC guide. There is no Call queue field from what we can tell.

    Therefore, we would like to also include a queue as a new field.

    E.g.: If a customer calls “International sales”, it should be reflected in the ticket.

    1 vote
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  15. Integration with Neat frame for Telehealth/Scheduling use cases

    CDW is selling Neat like hotcakes for their video side compatibility with Zoom and I can tell you we are missing a large market piece that only keeps growing with the Neat brand. This is for the Telehealth/Scheduling use cases

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  16. Integration between RingCentral Contact Center and EPIC

    Package or Connector type integration between RingCentral Contact Center and EPIC that provides screen pop based on caller ANI.
    Goals: When a patient calls, Epic will open into the correct patient chart based on call identification data so that the agent can customize their greeting, as well as save time by skipping basic patient ID
    1 - Patient calls IVR and selects option to make appointment
    2 - Caller ID passed to Epic to see if there is a phone number match
    3 - If not, system states that the caller ID did not match and asks patient to key…

    1 vote
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  17. Different location for search query results (dialed digits match) in RC for Google

    RC for Google's search query results dropdown covers the dial pad when a user dials using mouse clicks on the RC for Google dial pad. This drop down can be cleared by clicking outside of the dropdown, but re-appears with matches on additional dialed mouse clicked digits.

    1 vote
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  18. If a Slack Admin settings > Make it so a the Workspace Owner or Admin can set RingCentral as the default calling app. This will give use...

    If a Slack Admin settings, allow the Workspace Owner or Admin to set RingCentral as the default calling app. This will give users the ability to click the phone icon to start a call or meeting from a channel or DM.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  19. Jabra Engage API Integration

    Request is to review the API stack available within the new generation of Jabra headsets and explore the consultancy capabilities the data offered by the devices could provide to RingCentral for both contact centre and unified communications customers.

    Business Case:
    https://docs.google.com/document/d/1eQJVBp7eUSPvGC1jOoR2DO7v_kuPxWKBXX0dFgQhiB8/edit

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  20. Zendesk Missed Call

    Currently when a call comes in to a call queue, if he first agent answers the call, the other agents see the call as missed on their respective phones. Agents do not know what was missed or what was answered.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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