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581 results found

  1. Jabra Engage API Integration

    Request is to review the API stack available within the new generation of Jabra headsets and explore the consultancy capabilities the data offered by the devices could provide to RingCentral for both contact centre and unified communications customers.

    Business Case:
    https://docs.google.com/document/d/1eQJVBp7eUSPvGC1jOoR2DO7v_kuPxWKBXX0dFgQhiB8/edit

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  2. Zendesk Missed Call

    Currently when a call comes in to a call queue, if he first agent answers the call, the other agents see the call as missed on their respective phones. Agents do not know what was missed or what was answered.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  3. Ability to leverage user DID when using SSO (on Chrome Extension)

    Customers have requested that Soft Phones display the individual user’s DID instead of the main company number. Logging in with the DID would address this but some customer use SSO to log onto Soft Phones, which would make this not possible.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  4. Microsoft Dynamics Mobile Integration

    The request is to be able to log/record inbound/outbound calls without requiring the user to have an active browser session.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  5. API for Data feed for CQ data

    Request is for the ability to extract data from RC Call Quality to another system.

    1 vote
    Under Review  ·  1 comment  ·  Integrations: Other  ·  Admin →
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  6. Chrome Browser extension - separate click-to-dial and SMS toggles

    The request is for the click to dial/SMS toggle option to be separated into individual settings, giving the user to option to turn either of these on or off so that when the hover over a phone number only the call option is presented and not the SMS.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  7. DuVoice Integration

    DuVoice is a middleware that is very popular in hospitality, especially casinos with hotels, as DuVoice interfaces with many HMS/GMS systems.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  8. Need Account Federation supported in RC for Google

    The request is for Account Federation for the Google Chrome App so the directories can be integrated as it is in other RC Apps.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  9. SCIM Provisioning Enhancement

    The requested improvements are below:
    1. Allow the option to provision a phone number back from RC to Azure AD via SCIM in case of a new created user. This option should be allowed per admin to enable/disable write back to Azure AD.
    2. Provision/sync a user from Azure AD to RC with an already assigned phone number in Azure AD – meaning this number in AD is leading and shall be assigned to the User on RC side
    3. Allow to provision/sync extension numbers from Azure AD to RC – meaning open the extension attribute on RC side to…

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  10. RCCC Supervisor Tools specifically needs to live within SFDC Service Cloud Voice

    RCCC Supervisor Tools specifically needs to live within SFDC Service Cloud Voice - Competitor Vonage offers this today.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  11. Embedded Dialer Plug-in to use default browser when authenticating user

    The ask is to make the RingCentral embedded dialer integration deep link to the device's native default browser as opposed to the embedded browsers within Teams. This can be helpful if a customer uses an older embedded version of Chrome and Electron that are no longer secure. By proxy, RingCentral have to use these during the user authentication process. This information can be found in the user agent information with MS Teams Developer options turned on. Microsoft would need to update its core Teams SDK framework to resolve this on the MS side.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  12. Names in RingCentral Bot Chat for MS Teams

    With the Teams embedded app, there is a chat that gets created with the RingCentral Bot. It provides notifications of text messages, missed calls, etc. Those bot messages provide phone numbers and extension numbers but does not convert these into names. It would be helpful to be send the names for users in their RingCentral tenant instead of (or in addition to) extension numbers. Further, any numbers not in their RingCentral directory could be compared with the MSFT contacts.

    1 vote
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  13. Enhanced Directory Search in RCO/UCaaS that includes offices, sites, title, and departments with status of user

    Enhanced Directory Search in RCO/UCaaS that includes offices, sites, title, and departments with status of user. Up at the top, be able to enter "Branch 1" and see all the users in branch 1 with their status. Sometimes they need to reach people in a site/branch but don't know who, see the status and then they call. Have this today with MSFT Teams, Avaya, and II3/Genesys

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  14. In RingCentral for Outlook, do not pull names from Active Directory! Just pull them from the Exchange Global Address list and personal O...

    ...utlook Contacts.. In RingCentral for Outlook, do not pull names from Active Directory! Just pull them from the Exchange Global Address list and personal Outlook Contacts. We do not want our users seeing every user and resource in our Active Directory!

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  15. Integrate ChatGPT like RingCentral AI (Ringo, RingSense etc.) with the RC MVP and RC Meeting apps

    A go-to place for customers or even internal employees to get real-time help.For external customers, this can be customized to specific products and services that customer has purchases, subscribed to and this ChatGPT type AI can be the starting point for all customer service related to questions.E.g. Show me my services that I have subscribed to, show me my unpaid invoices and all sorts of questions that Customers Service gets.This can be shipped as part of RingCentral products to customers. Will help improve customer satisfaction.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  16. want to have the options to create a customized template every time she send the invitation to the participants using the Microsoft outl...

    ...ook calendar. want to have the options to create a customized template every time she send the invitation to the participants using the Microsoft outlook calendar

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  17. Add Xima Chronicall as an app

    We have always used Xima Chronicall with Avaya and it works great, please think about adding it to the list of apps.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  18. Setmore calendar integration

    1 vote
    Under Review  ·  3 comments  ·  Integrations: Other  ·  Admin →
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  19. JetPack

    I use Jetpack as CRM and Project Management...would love integration

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  20. Lattice Integration

    Has RC considered an integration with Lattice (a People Management Platform)? Our medical device business has signed up with Lattice and it would be extremely helpful to have RingCentral integrated as a communications platform. I'm sure other RC customers would benefit as well.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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