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Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

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  1. I sometimes need to make calls from the car so I'll have my team send me phone numbers via Microsoft Teams. It would be incredible if I could simply click on the phone number and have it dial for me.

    2 votes

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  2. It would be great if you could look at native integration with Gorgias https://www.gorgias.com/Currently we need to use integrations through companies like Pipedream.

    1 vote

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  3. This is a huge need for many of our customers.

    2 votes

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  4. 1 vote

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    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  5. I'd like to have an Auto-Attendant ask a caller to enter their ticket number in order to be connected to an agent. The integration would need to pull over ticket number and ticket status from Syncro MSP. The Syncro MSP API does provide that info, along with other customer specific info.

    2 votes

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    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  6. ...r on our cell phone via cell phone integration. Texts are only viewable on the app.. we miss important texts frequently 9 out of 10 times

    4 votes

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  7. We have 55 phone numbers under one user account. We wrote a CRM module over Dynamics 365 and the RingCentral of Dynamics saved us a ton of headaches. Each phone number represents a client and we use a shared case management system that differentiates per company via Rules and PowerAutomate flows. But we're stuck because incoming SMS/Call/Fax information does not carry "To which phone number this was sent" information!Basically we need to see:From (212) 365-4023To {RingCentralPhoneNumber}on all these items... Right now only From information is displayed and it's not enough :-)Meanwhile, this thing works so beautifully I can cry. Thank…

    1 vote

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  8. Some people may need it, however, for customers that have a heavy volume of outbound calls, it is inefficient, if the back button still needs to be pressed, in order to make another outbound call.

    1 vote

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  9. Top Producer is a leading Real Estate CRM that is likely to continue to grow. It would be beneficial for us to have Ring central integrate with our CRM so that we can have records of the calls and texts and information we send through ring central in our database.

    1 vote

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  10. We need a translator from time to time, and while Google Translate is not perfect, it would be good enough. You can have Google Translate use audio on the computer speakers, but it doesn't come through in the conversation. Is there a way to make that work?

    6 votes

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  11. Connect Senta CRM to be able to call from a website and flash up on screen who is calling

    1 vote

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  12. If a user has numbers for multiple states and/or countries, it would make it easier if on the dial pad, the caller id number selected will have a drop-down option so that other numbers can be selected. The main RingCentral App has it. The other integrations should have it as well.

    2 votes

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  13. did not find service autopilot on the list of supported apps please creat an APA

    1 vote

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  14. I would love to see an integration with Miro, similar to the way Zoom integrates with Miro. See here: https://miro.com/works-with-zoom/

    1 vote

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  15. I would benefit from being able to automatically add a ringcentral contact once a contact is created on my CRM (Lawcus) or Google. Right now both the actions and triggers on Zapier are quite limited.

    9 votes

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  16. my company is switching from sales force and using epicor as a crm database. My team loves RC and wants it integrated like it was in salesforce.

    3 votes

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  17. Please, implement an ability to see a call transcription and offer an API integration of that capability with other platforms.

    6 votes

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  18. RingCentral integration with ManageEngine/ServiceDesk Plus for robotics/automation

    3 votes

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  19. We can have messages post from Zapier but cannot get tasks to be created. It would be great to have a task generate automatically as a result of a form submission.

    4 votes

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  20. Useful to be able to integrate the 2 for efficiency of use.

    1 vote

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