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  1. The Archiver app currently has no control over the destination folder - it just syncs directly to Google Drive, and I'm assuming, creates it's own folder on whatever account you synced it with. For our purposes, the whole point of backing up this data, was for our Team to have access to historical SMS between internal staff and our clients. If I'm the administrator and I sync Archiver to my account's Gdrive, then I'm the only one who can access that data, which defeats the entire purpose. I need to be able to select the destination folder where the sync…

    1 vote

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  2. I'd like the auto reply message to be sent just once to the client. It should be sent the first time a client sends a text to us at 808-566-6611.If you turn on the automation, then the auto reply message is sent each time a client sends us a text, whether the first time or a response to our sent text. 

    2 votes

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    Planned  ·  0 comments  ·  Integrations  ·  Admin →
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  3. Pop-out the RingCentral for Salesforce integration within Salesforce so It can be dragged to another window

    3 votes

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  4. We have some who use Teams and we see we can integrate calling but we would like to have all chat messages sent through RingCentral to show up in Teams like the calls do. Is this possible?

    1 vote

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  5. Hi, I am a Business Connect client and we are leveraging Winget (Windows Package Manager) as a method of keeping our apps up to date. We noticed Ringcentral.Ringcentral is in the repository, that's great but I was wondering if you could potentially push Telus Business Connect apps to Winget as well? If you are not the right person, can you please suggest a contact at Telus to reach out to?

    2 votes

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  6. Does RingCentral have feature where a caller is allowed to leave a call back number, instead of waiting or leaving a voicemail.

    4 votes

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  7. We use Zapier to run a variety of automations whenever there are missed calls. Unfortunately, we cannot build any automations around call queues as this feature is not supported in the Ringcentral integration with Zapier which limits how we set up the system. Either we use a virtual user (that can integrate with Zapier) that forwards calls to multiple call agents or we use a call queue (that cannot integrate with Zapier) and give up all this extra functionality.Please add call queue support to Zapier!

    3 votes

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  8. I want to have free trail period to test High Volume SMS (Beta) first before paying or migrating to it

    1 vote

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  9. The request is to update the name of this tool on the RingCentral side to Sales Enablement from High Velocity Sales.

    1 vote

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  10. The ask is to make the RingCentral embedded dialer integration deep link to the device's native default browser as opposed to the embedded browsers within Teams. This can be helpful if a customer uses an older embedded version of Chrome and Electron that are no longer secure. By proxy, RingCentral have to use these during the user authentication process. This information can be found in the user agent information with MS Teams Developer options turned on. Microsoft would need to update its core Teams SDK framework to resolve this on the MS side.

    1 vote

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  11. The request is to add a "Call Queue Management" tab to the Teams Embedded Dialer experience that shows all the queues and subsequent agents. Additionally, give that same tab a view into Live Reports and allow the queue manager to select a dashboard that they have permission to use. This will give managers a quick way to look at what Call Queue agents are available, see a Live Reports Dashboard with Queue Stats, and make adjustments to Call Queue agent availability as needed within the Teams Embedded Dialer integration.

    1 vote

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  12. SPOK attendant console integration is a key requirement for BMC. They have been utilizing SPOK as their call intake solution, as well as an interface to beepers/paging devices for many years. The hospital is currently unwilling to part with this platform. SPOK seems to be dominating the healthcare market.https://www.spok.com/

    3 votes

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  13. click to dial is working on MS Wordworking in Outlook but it would be better if it will also work on Excel

    1 vote

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  14. Customer wanted to have another mandatory field in the dialog box with fields that needs to be answered whenever they end the call using Ring Central extensions then it will send the information to their Zoho CRM. Customer mention that it is like a customized field that they can edit anytime.

    1 vote

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  15. ...ntegration with NextGen. embedded RingCentral App in NextGen EHR. Screen pops, dialing, possibly call records and call recordings.

    2 votes

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  16. agents are receiving calls while not in the queue on the Bridge console. In the bridge console it require the agent to be a part of the call pickup group in the Belcan queue to answer call while in a call. The issue is when the agent logs out the bridge console and the queue calls still ring the desk phone. The only solution from Ring is to remove the agent from the pickup group each time they log out the bridge console. This will have the administrator to added each agent as a admin which will not work.

    2 votes

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  17. Builder Trend is a CRM / Project Management Software. It would be great to Track Communications with client via Phone and/ text to Client

    3 votes

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  18. Some Companys like Phsysiotherapist using this Software for Administartion of theire Patients. This would be very helpful if this tools would be integrated in Ring Central

    1 vote

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  19. Having a conference option in chrome extension of hubspot for ringcentral

    2 votes

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  20. Currently, updating profile pictures by the Admins is currently not available but the customer wants to understand if we have a roadmap to add this directly or through OKTA in the future? Thank you

    7 votes

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