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Developer Platform, APIs, & Integrations

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  1. Automatically select the country code corresponding to Customer’s country code for agents that make outbound calls to multiple regions to confirm the local country code is used or next available options based on predefined rules. Eg. If the agent is dialing to a customer in Germany then the appropriate country code (+49) should automatically be selected and reflect as in the agents caller ID.

    8 votes

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  2. publish Five9 UC Adapter App into Avaya Cloud Office App Gallery

    1 vote

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  3. Please integrate EZLynx w/ RingCentral asap. If not, we'll just move to Cicso Jabber for our phone systems. Thank you.

    8 votes

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  4. Customer would like to be able to see closed cases that were opened as whitelisting cases in SalesForce and moved to fraud investigation. Currently, per Yuliya Pierce, these cases are not cases they display to clients. Customer would like to be able to view after these cases are closed.

    2 votes

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  5. Honeybook is a popular CRM for freelancers. It would be quite efficient to automatically log phone / text interactions with clients from RingCentral into Honeybook, automating client interaction records/history.

    4 votes

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  6. SugarCRM is a large CRM and it would help to connect to Accounts and Contacts in sugar.

    4 votes

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  7. 2 votes

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  8. Requesting feature to sync TELUS Business Connect voicemail to MS teams , so that if the call is missed and goes to voicemail, there is a way to see or play it back within Teams.

    1 vote

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    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  9. 8 votes

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    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  10. Instead of the call recording showing up as a link on Salesforce, customer would like to log the call recording as a file. They are afraid that the link will expire.

    1 vote

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  11. Automatically recognize existing customers, use the texting features to access client accounts, make requests, and schedule work.

    10 votes

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  12. We started using Levitate and would love if Ring Central integrated with it since we use Ring Central for our video calls and conference call lines.

    1 vote

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  13. MS Teams offers a ServiceNow Virtual Agent (bot( integration with their messaging platform. Please see the video linked below at approximately the 10 minute mark to see this in action. https://www.youtube.com/watch?v=pk0a_uEy11UCustomer making a request for RingCentral to offer a similar integration.

    1 vote

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  14. Please let me know if you guys have any integrations or apps with BONAFIDE.

    1 vote

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  15. As of this time, the only option to transfer a call through RingCentral for Salesforce is with a blind transfer or a cold transfer (as stated on page of 8 of this guide https://netstorage.ringcentral.com/guides/RingCentral_for_Salesforce_RCV_and_WebRTC_guide.pdf). If we try to work around this by opening a second line to merge the calls, the first call will drop entirely. Warm transfer are incredibly important when delivering a positive customer experience, having the option to do so from the Salesforce integration would be highly valued.

    12 votes

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    Implemented  ·  2 comments  ·  Integrations  ·  Admin →
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  16. Having two dialers w/in MS Teams is confusing and removing the secondary dialer for Direct Routing users would be helpful.

    2 votes

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  17. Like cloudlex or peer. Track incoming calls from within the app

    3 votes

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  18. Since Ring Central has a Workspace tab for tasks, it would be nice to add the flagged email follow-ups to it.

    3 votes

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  19. Request is to forego the screen pop for internal inbound calls (ext. to ext. calls).

    2 votes

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  20. Request is to improve the MS Teams RC "Embedded Dialer" Application by adding functionality such as Coaching functionality/Call monitoring functionality.

    2 votes

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