779 results found
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RingCentral for Salesforce: session timeout
The request is for session timeout (auto log out) within the SFDC integration.
1 vote -
Since the ringcentral integration for salesforce, we need to contact the internal extensions of our RingCentral platform, which is curre...
...ntly not possible, support is reporting that the two entities are not communicating. In a future development, can you fix this?. Since the ringcentral integration for salesforce, we need to contact the internal extensions of our RingCentral platform, which is currently not possible, support is reporting that the two entities are not communicating.In a future development, can you fix this?
1 vote -
Need Account Federation supported in RC for Google
The request is for Account Federation for the Google Chrome App so the directories can be integrated as it is in other RC Apps.
1 vote -
Sync RC status with Microsoft Office (Teams/Outlook)
As a company we rely on our Microsoft Teams status (NOT RC) to let our team know we are:away from our desk on lunch or breaksin a meetingon a phone callWe use RC for all calls with our customers and when a team member wants to transfer a call, it is not practical for them to check their Teams status first every time before transferring the RC call. It is also an ongoing issue of receiving RC calls while on internal Teams calls.We want our RC users to look at the RC HUD and choose who is available. To go…
116 votesGA in 2H 2023.
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Enforce SSO to Some Users only
We would like to enforce SSO for users that are in our domain, and allow password login for users that don't have domain accounts
. We do not want to enforce SSO account wide18 votes -
text message automation
please make text automation work flow happen in salesforce!!
5 votes -
Zendesk Integration to show IVR/dialed number info
Request is for an expansion on the Zendesk integration to show what number the customer dialed and what the customer picked during IVR. If various companies were merged and customers can call different numbers depending on product, then can pick the reason for their call. The called employee currently has to ask all these questions again and has no idea what the customer called and why.
6 votes -
Integration with EMR AthenaHealth
EMR integration would help ease operations for providers by having a fast and easy way to send faxes and have better records keeping of communications
3 votes -
Auto log into Ring Central every time we are logged into Saleforce
When I log into Salesforce, I need to re-login into Ring Central. Need to auto log into Ring Central every time we are logged into Saleforce
5 votes -
Transferring messages thread from SMS Magic to Ring Central and Integration of RingCentral SMS History with zoho
Transferring messages thread from SMS Magic to Ring Central so that it's easier for us to track information and details we've had with our patients.
2 votes -
PLEASE remove the orange incoming call box in Pipedrive
Anytime an incoming call comes in through my RingCentral App for a customer already in our system, an orange screen will come in from the left on Pipedrive and cover the current file I am working on. See attached. It's very frustrating. I first reached out to RingCentral who told me to contact Pipedrive only for them to tell me it was a developer problem on the RingCentral side as they don't have access to the program integration. I would like the option to disable this feature as it's very annoying and often times throws my team off from what…
1 vote -
Tekion CRM integration
This is a new car dealership platform that many dealerships are moving to.
4 votes -
Integrate SMS with high-velocity sales in SalesForce
Integrate SMS with high-velocity sales. Have cadences within high-velocity sales that can include SMS messages to customers. Also include an option to opt-out of SMS feature.Case: 15284183
1 vote -
integrate glip w/ ticktick
Integrate tasks with ticktick projects app.
1 vote -
Salespype CRM integration
Would allow calling functionality to the CRM.
1 vote -
Watch party, integrate Steaming apps into the product and people from anywhere watch together.
Watch party, integrate Steaming apps into the product and people from anywhere watch together be it games, movies and shows.
1 vote -
Power Automate Integration
Additional integration with Microsoft 365's Power Automate. I can envision small automatic scripts or larger applications leveraging the ability to send messages to individuals, groups, and teams via RC client or SMS. A PowerAutomate flow that monitors sales numbers in a database or Excel spreadsheet and generates a message to a team when they meet their numbers.Onboarding system that messages HR, IT, and a new hire's onboarding flow is in process and what state it is in.Maybe a flow that monitors events within the O365 ecosystem and texts or calls IT when some process errors out?There appear to be mechanisms…
29 votes -
Need a click to dial feature for the RC for Google Chrome Extension
The request is for a click to dial feature for the RC for Google Chrome extension.
5 votes -
Sync MS teams Call logs to RC call logs
Requesting feature to sync MS teams Call logs to RC call logs , so that whatever settings has beens set to MS teams will also tell the Call logs from RC call logs, for example user from MS teams placed status to dnd and all calls should be routed to voicemail as he sets settings to MS Teams allow voicemail, which means RC system and call logs will detect the MS teams app that user was on DND and the call logs of RC system should be showing sent to voicemail and not call connected.
2 votes -
Care Stream dental Software integration
We are a dental office using Care Stream Dental Practice Works and would like our software to integrate with RingCentral so we can import cell numbers and appoint date & time without having to type all this information.
1 vote
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