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Developer Platform, APIs, & Integrations

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  1. To better assist our membership, when members are calling into our call center, we would like to be able to escalate a phone call to video. We work with Popio and handle opening accounts this way if no one is available in branch. We would like a seamless process if the call comes through that we can switch it to Video and the same individual would stay with the caller.

    1 vote

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  2. Our international brokerage just switched to RealNex for all of its commercial agents. I'd like to suggest integrating RingCentral with the software.

    1 vote

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  3. It would be helpful if the RingCentral for Salesforce integration allowed us to select which Record Type is used when creating Call Logs. Also, it would be helpful to enforce that only the expected values (e.g. in Picklists) are displayed to users. Presently, all active picklist values are displayed (irrespective of record type) which has the potential for errors during the call logging

    10 votes

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  4. Archiver has come out of beta and a new 30 day search limit has been applied. I now cannot determain quickly how many recordings are in my recording solution (prior was no limit)I cannot do a single SAR searches via the archiver tool, It has to be done in batches. 2 telephone numbers over 1 year means 24 unique searches and a lot of wasted time.:/

    7 votes

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  5. We use Infinity as our CRM & task tracker... cross posting would be a HUGE thing for us.. https://app.startinfinity.com/home

    1 vote

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  6. Clio is a CRM and marketing tools used by 1,000's of attorneys across the country. It would be great if Ring Central had an integration with Clio.

    8 votes

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    Updated: RingCentral for Clio is live! Visit https://www.clio.com/app-directory/ringcentral-for-clio/ for the extension. Please note, there is a preliminary issue where the extension doesn't match phone numbers with contacts due to a phone number format issue. The extension only recognizes contact phone numbers with international standard format-- +(country code)XXXXXXXXXX versus (XXX)XXX-XXX or XXX-XXX-XXXX, etc. Our developers are working with Clio for a resolution. Hello, our development team is working on a unified CRM extension and is asking for additional and specific use case scenarios. If you would like to be connected to the software engineer working on this and help collaborate, please email ideas@ringcentral.com with your contact and use case information. Thank you!
  7. Add Nectar integration into Ringcentral app. Nectar already integrates with Teams, Slack, NetSuite, ADP, etc...Ringcentral integration would be a great addition.

    1 vote

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  8. The HUD feature in the RingCentral app that is great for our users to see who else is available when calls have to be transferred or escalated to another support tier. Currently this feature, or something similiar, is not available in the RingCentral for Salesforce App (Package Name: rcsfpackage). It would be useful to either have HUD or a similar object in the SF Org.

    5 votes

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  9. it would be great to integrate with Zoho Campaign to do SMS.

    5 votes

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  10. Grafana supports a number of mechanisms for alert notification. This includes integrations with Slack and Microsoft Teams, and it would be nice to have one for MVP as well. While the existing Webhook feature looks like it could be made to work, it doesn't look nearly as turnkey, and it doesn't promote use of MVP. Ref: Grafana notification integrations

    1 vote

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  11. Add the ability to intercept calls through RingCentral for Google Chrome plugin, either by adding the HUD feature to the plugin, or by just enabling the ability to intercept calls.

    6 votes

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  12. This is an appointment apps for professionals

    1 vote

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  13. It's inconvenient to have to constantly set it up each time we log in.

    1 vote

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  14. Many calls come in from the queues, but a lot are also parked on custom park lines. the Sales Force adaptor doesn't allow for those parked calls to screen pop in SF with the customer information making extra steps for the agents, all calls should pop as soon as the agent picks up the call regardless of where that call came from. even transfers.

    1 vote

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  15. Request is to have WebRTC for Salesforce.

    40 votes

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    Implemented  ·  1 comment  ·  Integrations  ·  Admin →
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  16. Integration with Kaseya products. Useful for ticketing purposes.

    1 vote

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  17. Auto log calls' is able to be enabled at a system level by the admin. We have found that 'Auto log notes' is also a very useful feature. However, users must be aware/activate this themselves. If possible, providing the same admin level control over 'Auto log notes' as 'Auto log calls' (i.e. enable/disable for everyone by default) would be helpful

    6 votes

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    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  18. to reduce emails going to spam.

    1 vote

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  19. If its on your platform that would be great. If not integrate with phone burner please

    1 vote

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  20. I have a client that uses EPIC Software's BMS (Broker Management System). This is a very popular software for Insurance Brokers. It would be beneficial to have it integrated into Business Connect (TELUS).

    4 votes

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