789 results found
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Call Interception or HUD in RC for Google Chrome Extension
Add the ability to intercept calls through RingCentral for Google Chrome plugin, either by adding the HUD feature to the plugin, or by just enabling the ability to intercept calls.
6 votes -
Call forwarding in RingCentral for Chrome plugin
Add to the RingCentral for Google Chrome plugin the ability for end users to configure call forwarding: call forward no answer (Same configuration available on RC App, Settings > Phone > Inbound calls > Call Forwarding).
5 votes -
Integration with VIN Solutions
This is a huge need for many of our customers.
2 votes -
skipio
good for scheduling, lead gen and follow up
1 vote -
Setup Email Notifications on Updated Versions Releases of RingCentral Apps for Salesforce
Please setup Email Notifications to update your clients on your releases of the RingCentral Apps for Salesforce.
3 votes -
Integration with ClientBase CRM for travel agencies and tour operators
ClientBase is the largest install CRM in the travel marketplace and being able to integrate calls, IMs etc into each ClientBase record would be very useful. ClientBase has connections for traveler records but also to airline, tour and cruise line inventories and invoices.
1 vote -
RingCentral for Salesforce: Call Recording Links - https instead of http
Would it be possible for the formula used to generate the Call Recording Link ( rcsflCall_Recordingc) in the Salesforce integration to be https:// rather than http://, please? Currently, when users click on the Call Recording link, the call recording is opened via an unencrypted http URL.
5 votes -
Microsoft/Google contacts in Salesforce add-on
Now that RingCentral supports voice in the web addon for Salesforce, it would be very useful to support Google & Microsoft contacts. Indeed, Salesforce is usually used by a portion of the customer. Therefore, it is important to be able to contact your colleagues that are not in salesforce. This is usually the company directory that is available in Microsoft/Google.
1 vote -
Airbnb does not allow usage of RingCentral as a host contact number
Airbnb, the multi-billion dollar vacation rental website does not allow usage of VOIP phone numbers as a host contact phone number. I may have to cancel my RingCentral service, but this is a HUGE amount of potential lost revenue for RingCentral since any property manager business cannot use your service for their business! There should be a way to redefine the RingCentral number so that Airbnb does not tag it as a VOIP..their concern is that most VOIP numbers are land lines that do not accept text messages
3 votes -
Outbound Caller ID Switch Options on RingCentral for Microsoft Teams
If a user has numbers for multiple states and/or countries, it would make it easier if on the dial pad, the caller id number selected will have a drop-down option so that other numbers can be selected. The main RingCentral App has it. The other integrations should have it as well.
2 votes -
Integrate with Clio
Clio is a CRM and marketing tools used by 1,000's of attorneys across the country. It would be great if Ring Central had an integration with Clio.
8 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Updated: RingCentral for Clio is live! Visit https://www.clio.com/app-directory/ringcentral-for-clio/ for the extension. Please note, there is a preliminary issue where the extension doesn't match phone numbers with contacts due to a phone number format issue. The extension only recognizes contact phone numbers with international standard format-- +(country code)XXXXXXXXXX versus (XXX)XXX-XXX or XXX-XXX-XXXX, etc. Our developers are working with Clio for a resolution. Hello, our development team is working on a unified CRM extension and is asking for additional and specific use case scenarios. If you would like to be connected to the software engineer working on this and help collaborate, please email ideas@ringcentral.com with your contact and use case information. Thank you! -
Glip needs to interface with accounting software like QBO and Zoho Books
Project/task management (Glip) is very limited (and useless for us) if the work we do (tasks) can't be attributed to work done for internal (company) and external (client) projects. So we do not use Glip. Instead we use a real PM app (Zoho Projects and CRM). Please consider creating the sync/integration for Zoho Books (bookkeeping/accounting software).
1 vote -
Offer Ring Central app with Sandboxing disabled for Citrix deployments
We have been testing the Ring Central App in our Citrix environment. Users log in via Wyse terminals running ThinOS 9.1+. Since there is no Ring Central workspace plugin for ThinOS we are required to rely on HDX redirection.The issue is that Chrome/Chromium apps run with audio sandboxing making the detection of certain audio hardware (specifically microphones) impossible when the end client is running on ThinOS. The solution for Chrome has been to deploy a GPO to disable the audio sandbox which allows for the detection of audio hardware. Since the Ring Central app is an Electron app and thus…
1 vote -
StorEDGE integration
This is one of the most popular rental software, however, its downfall is its messaging, call management, and customizability. It's great as a rental software but nothing beyond that. If you could integrate with it so that everything is also attached to customer's accounts, that would be so absolutely amazing.
1 vote -
RingCentral for Salesforce: Ability to have multiple layouts in RC CTI component
As more departments/teams use RingCentral for Salesforce, it would be helpful if it was possible to be able to define multiple layouts for different users. That way, we can tailor which data our users need to capture.
3 votes -
RingCentral for Salesforce: Canned Responses
It would be a great if admins had the ability to defined canned responses (i.e. pre-defined text) that users could select when making calls. For example, when users call and leave a voicemail. This could then be added to the 'Notes' without users having to enter in data manually. Thanks!
3 votes -
Pipedrive CRM and RCV integration
I would like to use RingCentral Video through my Pipedrive CRM. They integrate with Teams and Zoom.
2 votes -
Sync Contact Directories between CISCO 525G IP Phone and Office 365
sync Contact Directories between CISCO 525G IP Phone and Office 365
2 votes -
RingCentral for Salesforce: Auto Log Notes - enabled by System Admin
Auto log calls' is able to be enabled at a system level by the admin. We have found that 'Auto log notes' is also a very useful feature. However, users must be aware/activate this themselves. If possible, providing the same admin level control over 'Auto log notes' as 'Auto log calls' (i.e. enable/disable for everyone by default) would be helpful
6 votes -
RingCentral for Salesforce: Record Types and Picklists
It would be helpful if the RingCentral for Salesforce integration allowed us to select which Record Type is used when creating Call Logs. Also, it would be helpful to enforce that only the expected values (e.g. in Picklists) are displayed to users. Presently, all active picklist values are displayed (irrespective of record type) which has the potential for errors during the call logging
10 votes
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